Everything is ok until I wanted to cancel my membership. I was only made aware of a 30-day written notice rule when I told the club I want to cancel. However, the direct debit did not stop after 30 days and I was being charged for nothing. This club seems to largely ignore the franchiser's email requests after I got them involved and repeatedly made empty promises about when my refund will be processed. I am still waiting for Anytime Fitness Mount Waverley to pay back the money they ripped off from me to this day. If only it was as easy for an average consumer to engage a debt collector... :)

Bad gym. Filthy. They do not have hand sanitizer. Poor conditions. Rats were seen on the weight equipment!

**GYM OWNER NEEDS TO STOP MAKING FAKE ACCOUNTS AND LEAVING 5 STAR REVIEWS** Cleanliness in this gym is appalling. How does Anytime Fitness expect to "make healthy happen" when gym management can't even clean the gym? Equipment is extremely dirty, no wet wipes provided... Only a home made urine spray and tissues to wipe down equipment. Also, the ventilation in this gym is non existent. I can smell poo throughout the gym when someone uses the toilet. Why is there a make shift toilet and sink in one, which you have to flush to wash your hands? Also take a look at the most diluted hand soap I've ever come across. Additionally there is HazMat in the ceilings. This place is a joke and a health hazard

there is poo all over the bathroom walls! there is mould on all the equipment. can you please please please organise cleaners and replace some of the filthy equipment. please dont give me a blanket response of saying my names not in ur system. i visit the gym multiple times a week!!!!!

Bit of a old fit out. Bit small inside. Not many machines. A few racks which is good. Bit dark too, not as nice and modern as the new one at the Glen but can imagine not as busy

Cancelling gym membership is very hard at this club. They will tell they going to transfer the account to someone but that’ll never happen. And when we wanted to get in for a short term one, they don’t have any transfers left and you have to get a whole new package. These guys only concern about money. I had a very bad experience and still paying for them eventhough I’m not going there for over 6+ months.

This is the worst gym ever! “Mike” who’s the manager here is full of lies and very unprofessional. Canceling their membership is not possible at all. Think twice if you’re considering this gym.

Mike the owner needs to stop creating fake 5star reviews. its the reason why i came here to give an honest review. the gym has NO sanitiser equipment. its so unclear!

the gym is so bad. the owners are so cheap and make fake reviews. please use some of the fradulent money u stole from us to improve the quality of services mike and tishan.

Poor communication primarily because they don't have any english-speaking staff. I've had to communicate via emails, but even then they do not get replied to.... I also agree with the other comments about having more money taken out of m bank account that is unwarranted.

This place is never cleaned! There’s asbestos in the walls. Don’t ever come here!

An unclean gym with mostly broken equipment. The manager is disgusting. Please email me if you want tips of nearby gyms that are MUCH better for a way cheaper price. The staff there always let their friends come in and use the place for free. There is NO sanitiser or towel wipes. It is truly unhealthy and disgusting during these covid times.

TEN years ago I had a trial here, didn’t like the place and didn’t sign up. I unsubscribed from their constant junk texts etc. Just last week I started getting SPAMMED again, telling me that the new glen Waverley gym (same franchisee)is opening. Who are these clowns that keep my details for TEN YEARS then think its OK to send me garbage? No respect for privacy. Never getting a cent out of me ever. Avoid.

This franchise does not care about their members or customers at all. Owes us a refund for a fully paid membership and this still has not been honoured, a full 12 months after the initial request. Despite having completed all the appropriate forms that were sent by the gym themselves, the manager Mike will give you every excuse under the sun as to why he can’t process the refund, including ‘can’t get a hold of the accounts team, will process and call you back in a week, can’t find you in the system.’ Disgusting behaviour and truly disappointing. Have email and paper trails and am ready to take further action. Other gym members who are reading this and experiencing something similar, please feel free to contact me.

i've reported these guys a couple times but they still continue to make dodgy financial deals with customers. tishan lets his friends through the door for free. this bugs me because im paying for services that these random people off the street are using for free. the manager mike refuses to wear a mask.... i'd strongly recommend getting a membership at the burwood or glen waverley branch instead.

This is sadly a very poor gym. And I can't recommend going here. I have some honest feedback which I hope the gym takes on board and tries to improve from: - There is a lot of mould on the equipment. It needs to be cleaned. The pull up machine in the corner (Next the stairs) has very poor grip so it is NOT safe to do pull ups on. I've fallen from it recently. - You need proper santitiser wipes to clean eqipment. Other gyms have them, yours does not. Instead you put out a few tissues and watered-down detergent which is a joke. - The staff need to wear their masks. They walk around laughing and hanging out chatting without wearing masks. I'm talking specifically about the staff members named Mike and Tishan! Please wear your mask It is not hard to wear a mask and it is so critically important during these post-COVID times. - The toilets are disgusting and I refrain from stepping foot in there... In general, this is just a very unhygeinic gym that is not well maintained. Gym users need to clean their eqipment after use, but ANyTime fitness should atleast provide something to help clean the eqipment! I honestly think they need to hire a cleaner...

Honestly this gym really needs a good clean and service, its just messy. It is an old gym, the equipment is showing its age with even broken equipment left on display. It definitely is in need of a makeover and some tender loving care and a good spruce up to be up the standards of current gyms. This gym feels no love😔 Since writing this last review, they have listened and have worked hard on getting this gym up and running again. The floor space is well set out and spacious, no more broken equipment. Only con now is the free weight plates really have no where to live and you struggle to find matching sets especially in the lower numbers, that definitely needs improvement and also the free boxing room needs a makeover, that room is a bit of a hazard with equipment all over floor with no particular home.

Great experience to this gym, i meet new mates, and super friendly staff members.

I suppose in the end, the whole life becomes an act of letting go, but what always hurts the most,is not taking a moment to say good bye . Stacey and staff doing their best to improve support in the gym.all staff is so cheerful .very spacious and ample parking.

I have a few issue on the very beginning but I wrote it on last survey and I was surprised that someone contact me about and it was very nice chat. A few weeks late, I started to see a lot changes, including staffs, damages materials, a cleaning facility. I want to tell you have a great team working there, Serena, Jasmine and Joash, they created a friendly and harmonic atmospheric all the time. Serena, always around checking if any one needs help. Personali can say that Joash helped me many time when I got a sore because my high intensity workout, Monday to Monday. Overall, after a few months I was happy to be in a 1 year 6 months contract. Say thank your team to helped me to change my mind without to force me to be in a contract, just creating a good ambience.

Have always loved the vibe of this gym, it is so friendly and everyone is willing to help. Awesome collection of equipment and 3 levels so plenty of space. Highly recommend.

Have enjoyed being a member of this gym for a number of years. Staff and other members are very friendly creating a warm and welcoming atmosphere. Wide variety of facilities and equipment for my workouts. Have been loving the new layout of the gym under the recent new management.

Wonderful gym full of great facilities and very spacious with 3 levels! Loads of equipment and machines to use. Staff are present most of the time, and very supportive - helping to create a great environment. Would highly recommend to anyone looking for a safe & convenient gym that's open all the time!

fancy painted walls but everything you touch is old and rusty. The only perk is it's empty, you can easily see why tho. No aircon or fan and it's really humid after hours. They Don't even bother to label the weights. Toilet door is broken too lol. Just go to glen 2mins away

This is a great gym. It’s on the small side, but has everything you need. The equipment is a little older, but it’s being upgraded. The manager Serena is one of the best people you’ll meet. When I had an issue with my membership she went above and beyond to sort it out. Any time I’ve had to chat to her about anything it’s like speaking to an old friend and she will always help. Parking is generally not an issue, however the car park is small and shared with local businesses so at peak times I think it would get quite full, and street parking is restricted so that’s something to be aware of. The one thing to be aware of here is disability access - it’s three levels and all stairs so anyone in a wheelchair or who has issues with stairs would be limited to the lower level which is weight machines only. However you could use the lower level at Mt Waverley and go to the nearby Glen Anytime for the rest (the Glen is much more expensive so you’re better off joining at Mt Waverley and visiting the Glen)

Have been at this gym for over 2 years. It has plenty of room and lots of great equipment. Not too busy so you get access to the equipment and machines you want to use.

November 2023 I lost my job, I had just recovered from my multiple surgery done on my foot and my partner and my housemates were away. After the company broke the news to me I came home in an aw expression trying to figure out what was happening, I came home and naturally went into survival mode trying to cancel any subscription and keep myself in a tight budget. I called anytime fitness mount waverly and that was the first time I had talked to Carmen, I explained my situation to her and she said, “she understood”. I wasn’t in a good place mentally and I wanted to isolate myself. After a few days Carmen called me back and motivated me to come to the gym. She said she talked to the management and they were more than happy to look after me for a month. I didn’t wanted to go out or do anything but their effort pulled me in. For the next 3-4 weeks I went to the gym met so many of the staff in there. I was afraid to break the news to my family and friends cause I really worked hard for that job, but Carmen , Tishan and Chad and many of you guys helped me get back on my feet and gave me company. Gym started to feel like home to me❤️. Carmen, tishan, chad and the management, I’m eternally grateful of you guys for giving me hope in life. Because of you I’m now back on my feet and working on my dream.

Good equipments and easily available no rush. Clean toilets. Membership is much affordable. Thanks guys.

TO anybody considering this gym, it is bad. Mike and Tishan, the managers, spend their day creating fake google accounts to make themselves fake reviews. So none of the "good" reviews here are real. I've explained to Mike why his gym is corrupt and he has laughed it off. Please know that you should never give you credit card detail to these guys. They are thieves. They make empty lying deals with you. I'm so angry at the way i was treated by this place. Please trust me and look elsewhere

I have asked management multiple times over the years to take me off their mailing list. It's some sort of secret practice of anytime fitness mount waverley to re-add people who are no longer with their gym to their mailing list every now and again to send more spam emails. I would suspect it's illegal to retain such information and constantly do the opposite of what customers have asked. Doesnt surprise me based off my experience from this gym and having read the other reviews. 4.0 rating is highly inflated here, i would personally give Anytime mount waverley a solid 2.6/5.

Very easy to sign up and get started. No issues at all and very professional service

Mike the manager stole so much money from me. And I'm stil working to get it back! This is such a messed up gym how is this happening in australia!

Lie to customer. When I joined the gym I wasn't given a contract initially, and were not notified of any of the terms and conditions from the staff. (Only signed for direct debit) I noted that I did not signed the contract as they contacted me later and instead of sign the contract, I asked them to cancel my membership. The manager refused and offered me that he will transfer my membership to someone else and asked me to keep the membership for few more weeks. So I waited and paid for few more weeks but stopped the card as they never transferred my membership. After 6 months, they sent my details to dept collector to pay for $612.93 and ignores my email. Please avoid this place. There are many clean and better places around.

I thoroughly enjoy all my workouts as the staff make this gym such an inclusive and motivating environment! They are always professional, approachable, friendly and show genuine care for their members. Thank you team for all the positive energy and passion you bring daily!

Great Gym, been going for years. Has all the equipment you’d need for a good workout. Gym is always kept clean and staff is friendly.

This store is currently under renovation. My previous experience has always been good. Although it is not big, the crowds are not as crowded as The Glen store. The bathroom and store are also hygienic. I hope it will be renovated soon. I will You can come back here.