This hotel has a great product, great spa and pool, lovely bar and restaurant areas, rooms were OK. However like many premium brands it is let down by poor service . 6 examples of complete fails for a premium brand in our brief 3 nights stay. 1. Room TV and air-conditioning wasn't working on arrival- clearly no checks were done. 2. Asked for an iron and ironing board, I had to call a second time after a 40 minute wait. 3. Went to dinner and spotted an simple maths error in the menu where a selection of 3 dishes as a "taste of Austria" cost 59Eu, however The individual dishes only cost 53Eu - Firstly waiter tried to say it's because of the rising cost of meat- pls don't treat customers as fools, - then told by the Manager the menu had changed on the 1st Sep and no one had spotted this error in over a week it was the 8th Sep - poor quality management from the restaurant 4. Day 1 ordered 2 poached eggs - they arrived cold, Day 2 Ordered a fried egg thinking they can't screw up a fried egg for breakfast - egg arrived with burnt edges and over cooked , had to ask for another one- simple quality control from kitchen staff and serving staff would have stopped this from even being served. How can a professional kitchen be proud of such delivery ! 5. At breakfast watched a young boy ask for a banana to take with him on a trip - it took over 6 minutes for staff to provide a banana but he had to leave. Why is there no sense of priority from the serving staff, they could see he was in a hurry but took an age to find a banana in a professional kitchen! 6. Finally asked for fresh milk when arriving back late from the busy day, waited 40 mins and no milk. Called to say no to bother. Another failure for a "premium" brand. Note for management - why is it these small failings happen? This is where premium brands fail to deliver the promise and don't deserve the praise. You have an amazing product in the hotel, but as stated the product is let down by 6 examples of poor customer experience and attention to delivery of quality. An experience I will not recommend that anyone pays the privilege for receiving, based on my experience. I stay in hotels across the world and I have seen better staff service and commitment to quality in a Holiday Inn!

Stayed for the NYE and also attended the gala dinner. The location of the hotel puts it in walking distance of the city centre. The rooms are spacious, modern and really quiet. The only downside was that the AC is turned off for winter, so it was a little hot in the rooms. However, since the room was facing the courtyard, we could open the window. The service is very friendly and attentive. Loved the weekend breakfast that lasted until 2 pm and the champagne! The fabulous indoor pool and spa are pristine. Many thanks to Caroline and Mina on the restaurant side!

This was such a wonderful experience. It's a lovely luxury hotel, the location is great to get around Vienna, the rooms are of a high standard with beds that grant you a restorative night's sleep and they have a lovely bar and restaurant. Having said all of that where this hotel really shines is the staff, from start to finish, this has been probably the most friendly and accommodating staff I've encountered at a hotel. They all deserve a medal 🥉 and if we visit again this is the place I want to come back to. Highly recommended! 😃

Tl;Dr : this hotel is incredible Stayed for 4 nights in May, basic room. Pros 1. Location - we walked almost everywhere and felt very well positioned in the city for whatever we wanted to see. 2. Food and coffee - breakfast is delicious and with great variety. The kitchen is very accommodating to changes and out of menu orders. There is an amazing Coffee service, free coffee to your room whenever you want is a great way to start the day. 3. Spa area - good gym and a nice (small) swimming pool, with spa lounges and good massage therapists. 4. The staff - the highlight of this hotel is the most professional and accommodating staff I've got to meet. They will help you with whatever you need while you stay there, will be gracious and resourceful. Cons Absolutely none I will book this hotel again in my next visit to Vienna. This is a no brainer

Thanks to the staff for taking care of my family, it was a wonderful stay. The rooms are beautiful, in particular the suites. The spa was even nicer than the pictures, very comfortable beds, breakfast was delicious and high quality, and it’s a great location beside the museums. I liked that it felt more on the boutique side, rather than a very large hotel complex. We have great memories here from our family trip, would recommend to others traveling to Vienna. Thanks again.

Had a very nice stay here, the rooms are very nice and the staff service is amazing. The location of the hotel is in a very good area, with many local restaurants and many tourist attractions such as palaces and museums within walking distance from the hotel. Would recommend this hotel if you are visiting Vienna.

Sans Souci please don’t change! Just wow - everything in this hotel is exactly what you would want from a hotel and so much more. From the initial welcome, through to the decor, the staff, the spa, pool and fitness facilities. It was perfect in every way. The hotel is very well located, in walking distance of main landmarks, a tram stop and an underground train station across the road. Every single member of staff were friendly and genuine, to call out some who made our stay that extra special - our welcome/intro with Martin, Laura who served us in the champagne bar (and gave us recommendations of places to eat/drink), Claudia in the spa area, Sophie the masseuse - possibly the best massage I’ve ever had, and finally Pascal who couldn’t do enough on our checkout, sending us on our way with a breakfast to go at 4am in the morning was a lovely touch. Sans Souci made our first ever visit to Austria an amazing experience and we can’t wait to return.

5min walk to the tram, 3min to the underground. Good and quiet location. The food was great! Every day, there is a different special breakfast. You can have a glass of champagne.

Simply the best. The champagne breakfast, served till afternoon, is to die for. Cannot wait to return to this amazing hotel. Faultless.

We spend 3 nights in this wonderful hotel and will definitely be back. A perfect location, well appointed immaculately clean rooms, delicious food and wine and some of the best staff I've met on my travels. Reception staff were always accommodating, breakfast staff were welcoming and had a wonderful selection. A special mention for Daniel in the restaurant and Manuel the bar tender. They made us feel especially welcome and were exceptionally knowledgeable. Daniels champagne pouring is something to behold and Manuel's cocktail making class with a roof top view of Vienna was a highlight of our trip.

We had the 'Sparkling moments' package: Two nights, two breakfasts, one dinner and a bottle of champagne on arrival for two people. We paid approximately €749 for this in December 2022. Please bare in mind the photos are from an upgraded room. The best hotel I have stayed in so far, although it was probably also the most money me and my wife had spent on hotel so far too. To say we were well looked after would be an understatement, the staff were incredibly helpful, polite and friendly. They gave us drinks on arrival, upgraded our room for free (our belated honeymoon) and showed us around in great detail. The room was stunning, lots of space, multiple bathrooms, a big bath and shower. Impeccably clean. You could have as much coffee sent to your room free of charge so I had a nice coffee sent to my room each morning so I could sit in the window seat and watch the world go by. Breakfast was great, full continental selection and/or hot food from a menu. Eggs Benedict or pancakes etc. A glass of champagne was included should you feel the need to start your day with a drink. Dinner service was fantastic, we had a 4 course dinner, but we were given an additional two small plates each. The food was on a level above what you'd expect from most restaurants on your local high street. The hotel is located around the corner from the museum quarter and next door to an underground train station.

Amazing hotel Stayed for 4 nights in July, the best staff I have ever met, they are so kind and helpful, what ever you need, you ask they will help you, Regarding the location I didn’t bother to use my car as it’s in the centre and close to everything, breakfast was delicious and with great variety. They offer a free coffee to your room whenever you want, I will book this hotel again and again and definitely will recommend it to all my friends. 🥇 Special thanks to Micheal for his outstanding service Thanks Sans Souci team

Great boutique hotel, will definitely come again. Stayed in a Deluxe Room overlooking the street; breakfast buffet was small but well curated covering anything you’d want/need; great little details like welcome chocolates and cotton slippers not those horrible polyester ones at most hotels. The spa was great with the cold mist, and we had a great aperitif at the champagne bar downstairs. Most of all we really appreciated the effort to provide guests with quality over quantity. Highly recommend

Absolutely perfect stay. The staff went above and beyond and the hotel itself is perfectly located and offered wonderful rooms and spa and breakfast. 10 out of 10.

Amazing hotel from every aspect. Staff were super welcoming and helpful. Rooms was ready at 12 pm even without asking for an early check in. Breakfast is excellent. Food quality is extraordinary. You can eat from the buffet or to order from the menu.

Perfect stay! The staff really endeavour to give guests a seamless and pampered experience. From check-in, to daily breakfast to room service to the spa. Every interaction we had just left us feeling light and happy! I left 2 kids at home to have this trip with my hubby, and I had such a relaxing time that I didn’t want to go home. We’ve already talked about coming back. Thank you for the splendid stay!

We spent 4 nights at this hotel booked with British Airways. We had a lovely time. Very friendly staff, especially Mina at Breakfast. Scrupulously clean hotel in all areas. Great location for getting about, with an underground station very close by and lots of restaurants and general shops nearby. One of the (if not the) best breakfasts we have ever had. Massive continental selection of very high quality ingredients as well as being able to choose cooked to order food, and not forgetting the champagne on offer as well! We were also lucky enough to eat dinner in the Veranda restaurant on our first night. Again great service and beautiful food and ambiance. The spa is very well presented and again very very clean. We used the swimming pool and sauna, but did not have any treatments so cannot comment on that. Our only negative is that the hotel was too warm for us and we had to open the bedroom windows even in October! We will definitely return to Vienna one day and will book this hotel again if available.

Excellent location, friendly staff, large and comfortable rooms. It's a great place to stay in Vienna!

Wonderful hotel. Pascal and Thomas were magnificent. They couldn't fo enough for my wife and I. They were constantly helpful with suggestion and guided us in how to spend our time in Vienna. Sans Souci should be proud of these guys. Their professionalism is up there with the best. Thank you for making our stay to wonderful.

Honestly I’ve stayed in lots of nice hotels - but this was one of the best hotels I’ve ever stayed in , In Europe! It’s almost as if the staff were hand picked for their customer service. I’ve never met group of such friendly staff ever . The hotel is located right outside Volkstheater train station on the U3 line there is no need to take a taxi from the airport . It is also located within walking distance of many of the main attractions and a small Christmas market ! I’ll be back !

The hotel was a wonderful experience. Everything was perfect. The staff was great. Friendly, helpful, just perfect.

Good breakfast, nice and modern rooms, friendly staff

Spa was average at best. The masseuse didn't do my deep tissue massage, but if you're looking for a Reiki therapist, this is your place. The champagne tasting was chintzy, and cost a fortune! Not sure where San Souci sets their bar, but if you've traveled the world, this will be a lot down

Nice and clean! The staff was very helpful!

Modern and chic hotel that deserves 5*, rooms are good sized, bathrooms are modern, beds are quite firm but not uncomfortable, nice spa, maybe missing an infrared sauna, breakfast is really great especially on weekends until 2pm

Our stay at Sans Souci made our trip to Vienna complete. The service and hospitality was excellent, the breakfast top notch, and the room(s) was large and spacious. Definitely not our last time visiting this hotel.

Perfect location in Vienna, gorgeous hotel, excellent breakfast/brunch (and on the weekends the brunch is offered until 2pm, which was really appreciated), very comfortable bed + pillow menu (so there is something for everyone), lovely wellness/spa area with saunas and steam room, nicely equipped fitness room, *fabulous* lap pool, top notch, friendly, & helpful staff who take care of your needs and requests but give you plenty of space. We felt pampered, relaxed, fit, and had so much fun! It was truly a wonderful stay.

5 star hotel and 5 star review. The staff in all areas were very friendly and efficient. The booking in/out process was easy and quick. The room was light and airy. Bathroom a good size. The only thing that would have been nicer in the room was a second lounging chair. Breakfast menu was varied and had a large choice of items, many cooked to order. The bar is small but has a relaxed ambience. Good cocktail menu. Lots of different champagnes to choose from also. Good position for exploring the city.

Well, we had a really good, second, time there. And I think i’m coming back. But somehow i miss the the extra stars ⭐️⭐️⭐️. Do not get me wrong. Everyone treated us extremely well. So don’t miss this wonderful hotel.

We had a great stay at Hotel Sans Souchi! I can definitely recommend this hotel 👌🏼 The staff was very nice and service minded and the breakfast was amazing! Thank you for a nice weekend stay ☺️

Lovely hotel in Vienna with really nice staff. Location is great- close to museums and about 15’ to the central area, which is a nice walk in though the city. Rooms are clean, spacious and the gym is good as well. Breakfast is very well done with a lovely interior.

Very recommend, Wonderful service The staff did their best to make our vacation perfect and joyable The pub is recommended, veracity of cocktails Great location !!

This was by far one of the best boutique hotels I’ve ever stayed at. From the moment we checked in, reception was incredibly attentive. The hotel is gorgeous! The rooms were wonderful with comfortable bedding and excellent coffee service! So many nice touches, especially when they made us a to go meal, with coffee, for our early flight when checking out. The location is wonderful as was the breakfast buffet. The bar was definitely a highlight as it’s so cozy and the cocktails were amazing. Special mention to Manuel, our bartender, for impeccable service and outstanding, creative drinks. My only regret is it took me so long to write this review as we were there in May! So many hotels we stay at we forget, but this one is the exception!

Stunning stay and excellence restaurant Veranda. The rooms are spacious, well-designed, and so bright. Absolutely loved my stay. It was too short! I wish I had made use of the spa and visited the bar, but I had a beautiful experience at the Veranda restaurant.

Incredible place. Beautifully appointed rooms, exquisite breakfasts with (real) champagne, service was very attentive and kind. On site spa/sauna/pool and gym. Coffee to the room and pillow menu?!? And all the staff is hot 🔥 Location is perfect too. Highly recommend.

I love This hotel. A true 5 star hotel..: elegant, extremely clean, delicious breakfast and wonderful staff. The location is perfect as well, not right in the middle of all the tourist attractions but few minutes from them. Great experience. Will Be back shortly.

Located right next to the museum quarter and a Ubahn station, this hotel provides a luxurious Vienna experience. The breakfast is truly a treat and spa facilities are gorgeous. Rooms are spacious and well appointed (though I can only speak to the Junior suites). Service was great and staff helped us book attractions in the city. Would recommend and consider returning

This may have been the best hotel I have ever stayed in. The staff was amazing - so helpful and friendly. The breakfast was great. The location is perfect. There is a subway stop and tram lines close. Y and walking distance to the Hofburg. I would definitely stay there again if I return to Vienna.

If you’re going to vienna, don’t go any further this is the best option. Great location, clean rooms, great hospitality of the staff, and an amazing restaurant.