3/5 Stephen M. 3 months ago on Google New
Date
of
stay
13th
-17th
December
Where
to
start,
if
this
hotel
was
a
3
or
4
star
I
would
if
given
an
overall
4
star
review
but
as
it
is
advertised
as
a
5
Star
I
have
down
grade
it
to
3
Star
review
(trust
me
the
hotel
I’d
definitely
not
a
5
Star).
The
good
points
are
we
arrived
early
at
1.00
pm
and
are
room
was
ready
(good
start
we
thought),
also
the
location
is
very
good
and
the
breakfast
was
good.
Then
again
at
close
on
£500
per
night
I
do
expect
it
to
be.
Staff
are
also
Okay
(but
only
okay)
none
of
them
went
out
of
their
way
to
make
are
stay
special
,
they
were
basically
doing
the
job
they
are
paid
to
do
and
no
more.
The
bad
points,
on
arrival
we
were
told
at
reception
that
we
not
only
had
to
pay
£1900
for
the
room
(which
was
expected)
but
we
also
had
to
pay
50%
deposit
up
front
£950
before
we
could
get
the
room
keys
and
this
would
be
refunded
at
the
end
if
our
stay
providing
we
didn’t
damage
anything
(seriously
I
was
wife
my
wife
and
10
year
old
daughter)
I
felt
we
were
being
treated
like
vandals
before
we
checked
in.
BE
AWARE
you
will
need
thus
extra
cash
in
your
bank
or
available
on
your
credit
card
or
you
are
sleeping
on
the
benches
outside.
Now
we
paid
for
an
executive
room
on
level
7
with
a
park
view.
We
got
to
the
room
and
no
park
view
just
a
view
of
a
side
street,
went
to
reception
and
told
them
we
had
the
wrong
room
and
showed
them
are
booking
clearly
showing
PARK
VIEW
they
basically
told
us
tough
luck
there
are
no
park
view
rooms
so
jog
on
(no
apologies
or
discount).
To
be
perfectly
honest
the
reception
staff
over
our
stay
were
piss
poor.
Other
issues
included
screaming
babies
in
the
executive
level,
spa
staff
were
very
unhelpful,
waiting
staff
were
typically
Austrian
with
poor
attitudes
and
long
waiting
times
to
get
served.
On
our
last
night
we
had
booked
a
nice
meal
at
a
good
restaurant
which
we
had
to
cancel
thanks
to
the
hotel,
we
got
back
to
the
hotel
at
4.00pm
to
relax
and
get
ready
only
to
find
the
room
wasn’t
cleaned
and
no
towels,
again
I
went
to
reception
to
try
to
get
the
room
cleaned
so
we
could
go
out
(finally
got
the
room
cleaned
at
6.00pm
which
meant
we
didn’t
have
to
to
get
ready
to
go
out.
Again
no
apologies
not
even
a
discount
on
the
hotel
restaurant
which
I
personally
think
is
the
least
they
could
do.
Overall
opinion
if
this
hotel
is
don’t
waste
your
money,
there
a
plenty
of
other
real
5
star
hotels
in
Vienna
that
are
a
similar
cost,
stay
at
those
and
you
won’t
feel
disappointed
and
overcharge
like
we
do.
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