1/5 Grzegorz A. 1 month ago on Google • 18 reviews New
Extremely
Disappointed
with
Our
Latest
Stay
in
September
2023
Having
stayed
at
this
hotel
in
Vienna
for
the
fifth
time,
expecting
the
premium
experience
we’ve
come
to
enjoy,
we
were
left
utterly
disappointed
this
visit.
For
a
rate
of
460
euros,
our
premium
room
booking
for
two
nights
(September
15-17,
2023)
fell
far
short
of
expectations.
Upon
arrival,
we
encountered
a
series
of
unacceptable
issues,
starting
with
no
hot
water
in
our
shower
-
only
ice
cold
options
were
available,
despite
hot
water
functioning
in
the
sink.
Our
complaints
were
met
with
unsatisfactory
solutions,
including
the
offer
of
a
smaller
room
and
another
room
with
intolerable
noise
levels.
Eventually,
we
were
forced
to
use
the
shower
in
a
different
room
temporarily,
which
became
inaccessible
the
next
day.
To
add
insult
to
injury,
we
were
moved
to
another
room,
significantly
below
the
standards
advertised
and
expected
for
a
premium
room.
This
room
was
not
only
smaller
but
also
in
poor
condition,
lacking
basic
amenities
and
with
visible
damage
and
cleanliness
issues.
This
experience
has
severely
tarnished
our
view
of
the
hotel,
and
we
insist
on
an
immediate
refund
or
a
significant
discount
to
compensate
for
the
numerous
inconveniences
we
faced.
The
lack
of
hot
water,
the
hassle
of
moving
rooms
multiple
times,
and
the
final
disappointment
with
the
condition
of
our
room
are
simply
unacceptable
for
a
hotel
of
this
caliber
and
price
point.
Despite
writing
and
complaining
several
times
they
did
not
reimburse
part
of
the
cost
which
was
even
more
disappointing
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