4/5 Lisa D. 1 year ago on Google
We
enjoyed
a
stay
here
in
November
2022
for
a
long
weekend
in
Vienna.
The
hotel
itself
was
lovely
and
well
looked
after.
Our
room
was
a
standard
room
but
was
a
very
good
size,
had
lots
of
storage
along
with
a
nice
bathroom.
The
room
also
had
usual
amenities
such
as
a
kettle,
fridge
and
a
safe.
There
were
also
nice
touches
like
a
complimentary
bottle
of
water
in
the
room
on
arrival.
We
had
breakfast
which
was
a
great
quality
with
plenty
of
choice.
The
location
was
good
for
us,
less
than
10
minutes
from
the
U
Bahn
and
around
30
minutes
to
Landstraße
where
the
CAT
Train
was,
a
little
more
central.
There
were
a
few
negatives
which
is
why
it
is
not
a
5
star
review.
The
first
was
that
a
lot
of
the
staff
seemed
more
interested
in
talking
to
each
other
than
tending
to
customers
and
it
felt
like
an
inconvenience
that
you
were
at
reception.
We
also
tried
to
order
a
taxi
the
evening
before
we
were
due
to
leave
and
watched
the
receptionist
write
our
request
down
and
confirmed
times
with
us...only
to
find
when
we
turned
up
the
following
afternoon
to
get
in
said
taxi
that
apparently
there
was
no
booking,
nothing
written
down
about
it
and
the
tone
taken
with
us
by
a
woman
who
seemed
to
be
senior
acting
as
if
we
clearly
hadn't
booked
one.
They
also
couldn't
seem
to
grasp
that
we
were
no
longer
the
occupants
of
our
room
as
we
had
checked
out
in
the
morning!
They
just
seemed
to
be
on
the
defensive
rather
than
trying
to
help!
The
other
annoyance
was
they
seemed
to
cancel
our
key
card
on
our
final
evening
-
we
had
to
go
down
to
get
this
sorted
and
had
to
actually
tell
them
we
were
booked
for
another
night!
(I
know
key
cards
lose
their
programming
sometimes
but
this
really
did
not
seem
the
case).
We
just
feel
the
reception
team
could
be
more
welcoming
to
customers
-
we
know
there
are
some
difficult
ones
but
they
don't
need
to
treat
every
guest
like
they
are
trying
to
make
trouble!
A
couple
of
points
about
the
room,
we
had
a
toe
nail
right
beside
the
bed
when
we
arrived
and
also
the
shower
plug
was
blocked
(causing
the
shower
to
practically
flood
when
used).
The
team
did
resolve
this
promptly
for
us.