Featured Reviews


Frequently mentioned in reviews: hotel (22) good (17) staff (15) breakfast (13) room (13) rooms (13) friendly (12) stay (11) clean (9) great (9)
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  • 5/5 Julija Trajkovic (. 5 months ago on Google • 18 reviews
    A good location and friendly staff are what make this hotel special. But that's not all! The unique style of the hotel bar will make you want to stay there and have a drink. At every corner of the hotel you will find some interesting details. The beds are comfortable and spacious. The breakfast exudes abundance and will satisfy any diet. Simply by staying at this hotel they will make sure that your stay is tailored to you. Book and relax.
    2 people found this review helpful 👍

  • 4/5 Roberto M. 4 months ago on Google • 62 reviews
    Nice hotel with a particular look, good position, two U4 stops away from Karlsplatz. Spacious and silent room, very clean. Excellent breakfast, from 6.30 in the morning. Excellent value fort money. Free sauna and gym on the last floor. Recommended.
    1 person found this review helpful 👍

  • 1/5 Nadine S. 1 month ago on Google • 65 reviews New
    Unfortunately, our experience at this hotel fell very short due to the poor quality of the rooms and the poor customer service we received afterwards. We experienced several problems with our rooms (being given a different room than we had booked, a room directly next to the noisy lift shaft, and then a room with no hot water), resulting in having to switch 3 times. The size and quality of the rooms varied drastically, despite apparently all being the same rate, so what you actually get is a lucky dip. When we checked out, the receptionist (who, to her credit, did appear to try her best with the situation) confirmed that the hotel would compensate us due to the issues we experienced. However, a month later, we have not received any compensation, and the management has told us that we made no complaints at the time? Apparently we just switched rooms for fun. Abysmal customer service and I unfortunately cannot recommend this hotel to anyone.

  • 2/5 joris m. 1 year ago on Google
    Arrived after a beautifull but tiring biking tour with two kids. The tour organiser booked a family room with 4 beds. At the reception, the staff did not have any experience with biking tours (where to stall the bikes, what to do either the extra stuff f.e. electric battery which we had to hand in ...). Next, they gave us a double standard room. There was 1 double bed for 4!?! :-). We went back to the reception to inform them about the mistake. They told us to wait a bit. It took another 45 minutes to get another room. They did not apologise nor offered some water. We would have appreciated some cool water, after biking 47 km with kids in 40 degrees. They were even not friendly when handing over the key cards for the new room. Very unprofessional! Finally we got a junior suite with 4 beds, but without any place left for our the luggage. No value for money IMO.
    1 person found this review helpful 👍

  • 3/5 Marek �. 3 months ago on Google • 38 reviews New
    We got a free upgrade and I tell you, I don't want to see what the "standard" looks like. I could forgive it if some designer a few years ago didn't choose very durable materials and furniture, carpets and other surfaces don't look nice anymore. But then there are things that can be easily fixed by a handyman. Not here. Not to mention curtains that look like they were used to clean dirty windows (which may be the true story here). On the other hand, breakfast was super quality and its near metro in good neighborhood with some nice restaurants.

  • 5/5 Piotr P. 2 months ago on Google • 25 reviews New
    Rooms are stylish, clean, fancy and nice to stay in. Just lack some kettle and stuff. Breakfast is tasty, rich, nice coffee. Localisation could use some shops but all in a walking distance. Staff is great, very friendly, even late at night. Book those rooms at 5th floor - the view is nice.

  • 5/5 KING C. 6 months ago on Google
    Rooms could be a little bit more cleaner since the carpet had a lot of stains! Customer service thou is great and staff are willing to help. The location is a little further from the city but still closers to the train station!

  • 5/5 Diane P. 3 months ago on Google New
    Clean and comfortable. Great and friendly staff. Close to some good restuarants and some shopping and the underground transportation. Quiet area. Only serves breakfast.

  • 4/5 Giuseppe Brancaccio (. 2 months ago on Google • 15 reviews New
    Good hotel and good position, near metro. Great staff, very welcoming and accommodating. Only room not very beautiful, a little bit small. Beautiful bathroom.

  • 5/5 Amr D. 5 months ago on Google
    Clean and neat rooms. Breakfast was variable and delicious. Location is good, few minutes walking from metro station. The receptionist Firas was very kind and helpful.

  • 3/5 Maria I. 7 months ago on Google
    It is not so clean, full of dust, dirty carpet and mold in the bathroom. We stayed one night and it was sufficient for transit, but I would not recommend for a good stay when visiting Vienna.

  • 4/5 marcel j. 8 months ago on Google
    The hotel has a great atmosphere and very friendly staff, the breakfast buffet is extensive and offering diverse and fresh selection. There is no safe in the room. The location is okayish.

  • 5/5 Michaela M. 9 months ago on Google
    We absolutely LOVED this hotel! It truly is located so well - a walking distance from the train station, walking distance from the city centre, close to the markets, but most of all in a beautiful, beautiful street lined with the coolest little shops and cafes, bars, organic markets and very cool cinema. The interaction with the staff was very smooth and easy, the hotel is very safe and cosy and we truly had a feast for breakfast, all with really cool artisan teas, fantastic eggs, interesting cheese and even pancakes and sliced watermelon. Exactly what we want from a modern hotel - smooth, comfy, full of good ideas (late checkout for members, coffee and snacks available during the day…) and located so well you get to discover the best places. Well done Penta!

  • 3/5 Clare G. 8 months ago on Google
    I really can't see why this is classed as a 4 star. You cannot order food, the bar wasn't open, there isn't any tea or coffee facilities in the room, no safe in room and a metal bar to hang your clothes on. The rooms are OK but no real bedside table just a slither on wood to pile your phone and charger on. On the plus side location is OK close to bus and underground routes, cheap area to eat

  • 5/5 Martin J. 6 months ago on Google
    Lovely rooms with a good view from mine. Well equipped and comfy bed. Spacious, clean and with a complimentary water.

  • 5/5 Michael W. 6 months ago on Google
    Nice place with comfortable beds and attentive front desk. 5 minute walk to the subway or tram. I was able to go anywhere in a short period of time I'll stay again when in Vienna.

  • 4/5 Wayne B. 7 months ago on Google
    Stayed for one night. The bed was huge! Plenty of towels and the bathroom was almost very clean. Air conditioning worked really well. A little out of the way but most places in Vienna feel that way!

  • 5/5 Catherine 1 year ago on Google
    Amazing place with amazing people. They were so kind to host us, Ukrainian refugees fleeing war, for a few days free of charge, with our dog! Always helpful, caring and nice. Super comfy beds, great location and breakfasts Would definitely come back if I were a tourist. Thank you guys 🙏🏻🙏🏻🙏🏻

  • 4/5 alan g. 1 year ago on Google
    Needs in room tea making facilities. Lovely breakfast, staff great, bedz comfy. Nice beer!

  • 1/5 Ivan M. 1 year ago on Google
    The girl working at the reception didn't want to speak my language even though she could speak my language. During check-in, she saw the documents and knew what language I spoke. I found out that she can talk when I checked out. Then I heard her tell her colleagues that she knows how to speak my language but doesn't want to because she thinks it's funny when guests struggle to speak English. In addition to all this, every piece of information should be literally extracted from it. When I ask if the sauna is included in the price of sleeping, I expect immediate information such as whether I will get a towel, a coat, how to light the sauna, etc. Instead, I only got the answer "yes" to my question and staring at each other.. .

  • 3/5 Teja N. 1 year ago on Google
    It's a decent hotel but l wouldn't say a 4 out of 5. We decided to stay here based on a 4.4 out of 5 review. A couple of odd things - 1.) the hotel joined 2 single beds to make a queen-like bed for us (a couple), which was very uncomfortable. 2.) They had two small duvets for us instead of one big one. 3.) The toilet was bowl was 70% clean only at the surface but you could see the very dirty and icky unclean part (made me puke once). 4.) The whole in the sink (to prevent overflow) had black icky fungus like stuff which I would have expected a "hotel" to make sure is clean since the sink is the most used part of the toilet. I got pictures to show these things (if only google would let me upload it). Overall, the hotel really needs to get its game together.

  • 1/5 Kristina O. 1 year ago on Google
    During the check in 400€ were taken from my account to "prove" them that I have enough money to pay for my stay. At the check-out I payed the usual price for my 3-night stay but didn't receive 400€ back. I sent the email and got the answer that the money will be back on my account within 3 working days, but 9 day have passed and I still didn't receive the money.

  • 5/5 Marco S. 1 year ago on Google
    Lovely hotel, good position near the metro, rooms are small but comfortable, excellent breakfast, bar is open 24/7, staff is friendly and professional.

  • 5/5 Florian 1 year ago on Google
    Nice little Hotel in Vienna. Almost walking distance to city Center of Vienna. Good breakfast.

  • 5/5 Hisham A. 1 year ago on Google
    Good rooms, good breakfast, good location (15 minutes walking from city center, however the way towards it has many good restaurants left and right). Service was very good, I really liked the concept of having a joint reception and a bar, gives you cool vibes, it's mostly young and very friendly employees.

  • 5/5 Stefan I. 1 year ago on Google
    Super friendly and helpful staff, cool hotel in a good location with great breakfast!! Would always go again!! Many thanks 😊

  • 5/5 Oto K. 1 year ago on Google
    Great place, near center, good breakfast, and best lobby with bar you can find ;)

  • 5/5 Milos J. 2 years ago on Google
    Great and clean rooms, good service and friendly staff. Lounge/bar is also great and it also has a PlayStation and a pool table. Breakfast is amazing and there are plenty options for everyone. Location is also great and if you wanna go to the city center, you just step out of the hotel and go left. No turns, no nothing, just about 20 minutes straight left by foot.

  • 5/5 High Contrast M. 1 year ago on Google
    Stayed for 3 nights and also had our wedding party here. It was all planned on short notice but Sandra and all the staff were so accommodating and friendly ! Modern stylish hotel with a great vibe. Breakfast also very nice. Thanks guys for making our stay memorable 🙂 Highly recommended !!

  • 5/5 Маргарита �. 1 year ago on Google
    Thanks Pentahotel Vienna for the perfect stay! Amazing place with wonderful location, friendly staff, cozy rooms and delicios breakfasts. Especially grateful for the support of Ukraine and Ukranians! We are very fond of your humanity, hospitality and level of service! Wish all the best and prosperity to the hotel and its staff!

  • 5/5 Susan B. 1 year ago on Google
    I stay here regularly for work, the rooms are spacious and i even got a hand written welcome note this week. The staff are super friendly, the lounge area feels like a home in the evenings, tasty breakfast. Really a top home away from home. Thanks Penta team!


Call +43 1 546860 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Paid breakfast
    • ✓ Paid parking
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Pet-friendly
    • ✓ Room service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Bar
    • ✓ Smoke-free
    • ✗ Accessible
    • ✗ Pool
    • ✗ Business center
    • ✗ Airport shuttle
    • ✗ Fitness center

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