The worst hotel I've ever seen. In reality looks completely different. It's old, dirty, smelly and destroyed. I could not fall asleep there for a minute. There's a constant noise as there is a hole under the front door and you can see the light and hear the noise from the corridor. I found someone's else hair on the sheets. Bathroom is full of mold and the bathroom sink and bathtub are leaking water on the floor. Everything is used, dirty, sticky, destroyed... It's not worth that money. I asked at reception if there's another room available. I went to see 2 other rooms and it was only getting worse. This hotel is a nightmare.

Soooooo schlecht. I had to change rooms twice the first night although I arrived late. The first room had hairs in the bedsheets and the doors and walls were all dirty and broken. At least the windows were new but they were not sealed. Then I proceeded to go into the bathroom. The shower curtains had black fungus as well as the tiles in the shower in the bottom. The desk was completely dirty with fingerprints and stained. Room 409. I asked for a change they said they only had one other on the back with a small bed but clean, which was partially true. When I entered the second room 202, the windows were open and was cold as hell, it smelled strongly from Cigarretes and moisture which was found next to the bed on the wall. It was so cold I had to sleep with my jacket on. It is clear I did not touch the breakfast after such conditions. The next day I asked them to cancelled the second night and since then, they don‘t reply even to the requests of the booking website, but did proceed to send me my invoice for two nights although it is clear I didn’t stay the second night, I could barely sleep the first one. I will probably take legal action out of principle. Such places should close.

An awful hotel, I post only a picture of the corridor but it represents well the whole place. The room smells of cold tobacco, you can hear everything around and the hygiene and general state is questionable. Do not recommend!

To be bad it needs to improve a lot. Horrible bathroom, Wi-Fi doesn't exist. The worst hotel in Vienna, I'm sure. Luckily I only stayed one night because I changed my trip at the last minute and the hotel I booked for the rest of my stay in Vienna was no longer available. Zero rating.

My biggest mistake was that I haven’t checked the reviews before coming here… everything what people say about this “hotel” is true. It looks like it was a quite good hotel but.. 20 years ago. No, they just make money with no effort at all. The simplest things like shower doors will be just not repaired… in my case I have had to change my room because it was extremely warm there (I was here in November). The heating was on and I couldn’t change it or switch it off… The only positive thing was the nice stuff and good location. Overall you should avoid this place ;(

Had one of the worst hotel experiences ever. The room was old and you could here people walking and talking in the next rooms and corridors. We had free breakfast coupons and the we showed it the staff at reception. Initially they said okay and once we were checking out, the staff tricked us and charged us 12.5 euro for breakfast per person. Very unprofessional behavior.

I have no idea how this is a three-star hotel. We couldn’t get towels in the evening because housekeeping was no longer there, we had a physical key and not a key card, the bathroom-nothing like the pictures. The room was decently decorated but basically a shabby makeover with no intent on fixing the actual issues of the hotel. I would only recommend staying here if you need a crash pad for the train station. It’s only redeeming quality is the location (if you only need the train).

Don’t stay here. My wife and I blindly booked this hotel based on the photos on hotels.com. The photos were a lie. Our room had a broken water damaged vanity in the bathroom. Mold all over the shower. An uncovered window that faced buildings that could see in, as well as a hall way window that one of the staff looked straight into our bathroom. The desk, the wall and the floors were all dirty. This place isn’t even worthy of one star.

Typical room for the price range (which I feel is higher than it should be, but such are the times). Having stayed in fourteen hotels since arriving on April 11th, I have gained a sense of varying amenities and what I prefer and what could be improved. Pros: Comfortable bed Desk with space to eat and write and store things A big comfy chair Glass glasses (preferred instead of plastic) Good location across from the train station and within five minutes walk to the beautiful Belvedere property Within, say, twenty minutes walk to the Alt Stadt Cons: My biggest complaint with this establishment was a front desk staff member: a young blond, botoxed woman I'm guessing was of Slavic origin. Were I the manager, I'd make sure she was coached in delivering friendly, professional customer service. Arriving before the 3pm check-in time, the woman working the front desk was helpful, and somewhat friendly (Vienna is not a very happy or friendly place in my experience - this being my fourth visit since 2018). When I returned from exploring the city to check-in, I had to transact with a new employee: the woman mentioned above. I noted that she illicited a tense reaction from the two men checking in ahead of me. Felt like a rather tense vibe, definitely not friendly. This was after she and an older employee at the hotel had an extended exchange that appeared personal and not related to business, basically ignoring the man waiting to check in. When my time came, I was very turned off by her curt, unfriendly manner. So much so that after checking in, I didn't want any further interaction with her, which was unfortunately unavoidable because room key had to be checked in when leaving the hotel to go out and about. I'm technically savvy. As stated above, I've been to fourteen hotels in different countries this trip. Each establishment has different means of connection to wi-fi. The card given to show my room number and as proof that I was actually staying at the hotel displayed a password for wi-fi access. However, when I tried logging in, two fields requested a login name and a password. I tried a few options for the login name, but nothing worked. Figuratively gritting my teeth to interact with the staff member working the front desk, I politely asked about the login process. She all but sneered at me and addessed me as if I was an idiot, telling me no password was needed. When I sought clarification (because the room card displayed a password), she impatiently almost angrily flipped a plastic holder with a sheet of paper displaying the login information process around on the desk to face me (i.e. the information I sought was not immediately visible to those on my side of the desk). There, in tiny type (I'm 59 and need readers), was the information saying that no login name or password was required. I accept responsibility for not seeing this on the tiny screen on my phone, but her nasty manner was the last straw. When I returned after being out, I placed the room card on the counter and didn't bother to speak to her. Wanted nothing further to do with her. (Lobby photo) Other than the disaster that was my experience with the room and manager in Hotel Gabriele, Rome (worst hotel stay ever!), the employee at Hotel Novem Congress was the worst interaction of my recent travels. Final con: The bathroom. Beautiful at first glance, but shoddy work. When doing 'business' on the toilet it literally tipped so far to the left that I could have fallen off! The right side base wasn't secured to the floor! Also, this is the first hotel that used a shower curtain, which made me cringe and also allowed water to go over the floor. Conclusion: An okay place to stay overall, but improvements are definitely in order.

Okay, I won’t make complain about the hotel physically (maybe you already knew the hotel is old, that’s ok). But the staff! they yelling at me on the phone when I ask about the possibility to check-in early (even I ask to pay the charges if I can check-in early but if that’s not possible is ok, but they yelling, I’m just asking), then when I come they just so cold to me, oh my god. Terrible. Bye. I ask for the electric hot water maker they don’t response and just stared at me.

It was the worst hotel experience of mine. The hotel was definitely different than its photos ob the internet. The room was too hot and walls were too thin to sleep. We left one day before our actual check-out date. I wonder why this hotel has 3 stars

Avoid like the plague. Awful hotel room. Walls are thin as a piece of paper. Can hear people walking in the hallway, the guest next room taking a shower, people talking late at night. Shower head is damaged so couldn't have a proper shower. The toilet is unstable when sitting on it. Room is really warm, as I could not turn off the radiator, so had to sleep with the window open and hear all the traffic and city noise. I highly suggest to go somewhere else.

It was worst experience ever in the heart of the city like Vienna. We stayed here for one night. The booking was made through Agoda with City view. The initial room which was provided us having no curtain in the windows and when I went to reception, they just avoided me. Later I pushed them and finally they became convinced to change the room. And second thing is the Wifi.. there was no connection in the room and I had to attend an urgent client call. After that I left the hotel and went to Vienna rail station to have the connection.

What a pathetic experience. Receptionists lack basic courtesy and politeness. Very rude and unsupportive. Room was very small and bathroom lights were not working properly. I booked the room but left in just 4 hrs. Would not suggest anyone to stay.

Very bad hotel, staff are not nice : they believe that we work for them. 3 days no body cleaned the room (changing towels it’s not cleaning). No air condition and isolation is very bad: sleeping in the street will give you the same results. Not even a small fridge in the room. I don’t how they rating this hotel with 3 stars. Half broken star is enough for this hotel. And about price with extra 10 or 15 Euro. For sure I can a find a way better hotel. Not recommended at all

bad experience, the room is too small, and the there is a insects🐛in the fruit plates of the breakfast 😨And the staff man of the reception, very rude to me when I check out late!😡

Overall, a very nice hotel. The staff were friendly, the rooms were well kept and maintained, and there was a generally nice atmosphere about the place. However, we found that the breakfast service (for the 6.90 Euro asking price) was severely underwhelming, with very few options and those options available being of little quality. We opted instead to venture into the city and find open cafes. The other major issue was the toilet, which was designed the wrong way round. I'm not sure if this was some kind of error, or if it's a design of toilet used on the continent, but the experience of using it was both awkward and unpleasant. Overall, the hotel was a cheap and cheery place to stay in Vienna, considering the price of some hotels, but there are some major niggles that could be amended for a more enjoyable staying experience.

Location is very good. Everything else about the hotel was good and stuff were very friendly and helpful. The only problem was that the heather didn't work in our room.

No air cooling !! !! Very hot in the small rooms, windows have direction to street side and very noisy if you open windows.. Paid 2 days via booking- hotel can cancel booking but without payment back... I don't recommend this hotel during summer time ..

Terrible staff....today sept 14/around 9pm. The front desk agent denied my covid vaccine arguing he cant read. If immigration can read....this guy should be sack. I was inted to book here by a colleague. Normally you deserve a law suit for this. Dont book here, not reliable not even a star they deserve.

Beautiful and so close to every transportation, we are near to the train station.

Great hotel for a night if you have to catch the train. Just know there is no AC. The photos on the website do not give a true picture of the rooms.

The only good things about this place is the location, close to the train station and they change towels everyday. Otherwise, the room is very very basic - don't expect any comfort here. The bathroom is a wet room and it smells of stale pee, the plumbing is old, the sink leaks. The safe in the room does not work. There is no emergency exit plan in the room (usually on the inside of the door) as it seems to have been ripped off. Loose wires in public corridors. The night front desk staff are absolutely useless and seems like everything's a bother to them. Won't stay here again. March 2022

Not a bad room but only had a view over the courtyard. The night receptionist was trying to be helpful but could not get the room safe to work, so I had to carry our passports and a large amount of cash with us when we went out. Location was good if you want to be near the main train station but not close to more beautiful areas of central Vienna.

I was able to get a deal on my room so that I only paid 50 euros, and I needed a hotel room that very night. As such my expectations were low. The room is simple, but sparkling clean, nicely decorated, and with good pillows. The reception was friendly and helpful. The location was perfect as it was a 3 minute walk from the central train station. The only downside is that there was no air conditioning in the room. I was able to open up a window and turn on a fan, which wasn't totally satisfying, but it wasn't too bad. Overall though, this room was a good deal. If I paid full price I might have been mad about the air conditioning though.

About as basic as a hotel can get. But everything was clean and mostly worked. The curtains didn’t quite cover the window openings and I was on a crazy busy road looking onto the main train station. So bring ear plugs and a eye mask.

Don't stay here if you want to sleep later than 5am. With 9 lanes of traffic and two tram lines directly in front of the hotel, you will not sleep peacefully here. The rooms are not comfortable, No A/C, no tea or coffee facilities and front desk staff are not helpful. It doesn't even deserve 1 star!

The hotel experience was not good at all. There was no AC or fan in the room, and the receptionist was very arrogant. To make matters worse, a fire alarm went off at 6 am and continued for an hour without anyone caring. I would not recommend booking this hotel; you will feel uncomfortable during your stay.

Advice (Book far from the station and cheaper and better) The pics on booking are real but too old. The rooms need to be renovated and it doesn't reach my expectations at all. I went there before I book so they didn't let me to check the room and they encouraged me to book through booking.com .As soon you book from the website the money will be deducted and then you will be surprised about the room. There is no AC in the room. No water. Not clean. Not recommend at all.

I don't like to write bad reviews, but this time I have to do it. Hopefully in the future, their service will improve. Prices are very good considering it's only 10 minutes by metro from the very centre of Vienna, but everything inside the hotel is far from positive. Expensive breakfast with very low quality food, old bedrooms with different little problems (for example, the door of our bathroom didn't close properly), and the worst part, the cleaning. The room was full of dust and one bed full of hair. While the sheets were changed, the staff didn't clean the room after I asked them twice. In the end, one receptionist who couldn't leave the reception because he was alone, gave me some paper to do it myself. A part from this, I have nothing to say about the staff, everyone was always very nice and friendly.

Value for Money! We just stayed overnight to catch our flight in the early morning. Staffs were very friendly and room was very clean & spacious. Our room was in 5th floor so my kid got to enjoy the city view. The hotel is located just opposite to Vienna Hbf so very easy to reach. I would say total value for Money and happy to come back here again!

Small hotel on a very good location (near Wien hbf, and metro station 5min walk). You can come from main airport for 5€ by train (15min ride). We've got the room with a window in a yard side so it was pretty quiet. That room doesn't have ac system, and as it is on the fourth floor you will be waiting for a bit for hot water. Personel was kind. Price should be lower.

The internet is not working, the beds are below standard, no fan/ac and no fridge. One would expect the internet to work in a hotel with “congress” in the name. Don’t book this place. At least the staff is polite. Pro tip: the internet at the train station next door is really fast.