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  • 4/5 Sofia C. 1 year ago on Google
    A fantastic hotel! Very refined, with very large rooms, a very attentive staff and a perfect location! Very welcoming to stay with children. An unmissable stay for anyone who wants to visit Vienna's main attractions and feel its imperial charm. We loved it and recommend it!
    1 person found this review helpful šŸ‘

  • 5/5 Michele L. 1 year ago on Google
    The location of Hotel Kaiserin Elisabeth is perfect for an ideal city break. In the midst of the inner city and a short walk to all the major sights and transport links of St Stephens plaza, you are in the heart of the activity. The hotel staff were wonderfully welcoming and went out of their way to help and guide us during our stay. Our room was beautifully furnished and well looked after, clean and comfortable. A fully stocked minibar if needed and we used the Comfort package for tea and coffee in our room which worked really well. Highly recommended and hope to return soon. Our thanks for a memorable stay!
    1 person found this review helpful šŸ‘

  • 5/5 Isaac .. 1 year ago on Google
    Very comfortable, spacious rooms in great shape. The property is well cared for with a lift for accessibility needs. The central location is moments from grand landmarks and minutes to many attractions. Breakfast daily is a very nice European/German stile hotel buffet with very friendly staff. I really enjoyed my stay.
    1 person found this review helpful šŸ‘

  • 5/5 gary s. 10 months ago on Google
    Can't beat the location, steps away from Stephansplatz and St. Stephan's Cathedral. Metro is also conveniently located nearby. The hotel staff were congenial and helpful. CLASSIC HOTEL!!!
    1 person found this review helpful šŸ‘

  • 3/5 Dawn Spencer K. 3 months ago on Google New
    The night person, Kaitalin, was absolutely amazing. The staff in the breakfast area and the remaining front desk staff were hateful, rude and arrogant. We had such a bad experience with the breakfast staff the very first morning that we did not go back in there. While breakfast was supposed to be included, we did not eat so I canā€™t say if it was acceptable or not. I can tell you that based on my experience with the staff, I would not stay here again.

  • 5/5 Gabriela P. 1 year ago on Google
    Very elegant hotel, the staff very friendly and helpful, the rooms are very clean and big, the breakfast was very diversified and rich and the kitchen staff was very quick to answer to all of our requests. The reception was very polite and vigilant. It was surely a 5 stars experience all together. We will come back here for sure next time!

  • 5/5 Laura M. 4 months ago on Google
    Excellent location and steps to every where. Close to St Stephenā€™s Cathedral with its Christmas Market stalls, shopping avenues, lots of restaurants. Amazing breakfast. Service was impeccable!

  • 5/5 Laszlo G. 5 months ago on Google
    An excellent, traditional hotel in the heart of Vienna. Extremely helpful, kind staff. To be recommended!

  • 5/5 Alexander P. 5 months ago on Google
    A nice old building in a central location. Our room was fortunately quiet facing the courtyard as aircon did not work at all and with closed windows it was too hot. Breakfast and wifi are good. One physical key that one needs to leave at reception is

  • 5/5 yj k. 5 months ago on Google
    I have stayed here twice, ten years ago and this time. The rooms in the hotel with a long history are a little old, but they are very clean because they are well maintained for a long time. The service is very good, too.

  • 5/5 Suzanne M. 6 months ago on Google
    There are so many things to love about Hotel Kaiserin Elisabeth. The location could not be better. It is right in the middle of the center but my room was so quiet! It is also very clean and comfortable. The staff are friendly and welcoming. Breakfast is delicious. The wifi is fast. So glad I chose to stay here. It really made my time in Vienna very special.

  • 5/5 Ų¹ŲØŲÆŲ§Ł„Ų¹Ų²ŁŠŲ² ļæ½. 9 months ago on Google
    Everything is good The location is very excellent The staff are great, especially the night shifts The breakfast is simple but nice The bed is soft but acceptable

  • 5/5 Jerri G. 7 months ago on Google
    Excellent location in the heart of Vienna and very clean air conditioned rooms. Very quiet even though breakfast seemed quite busy. There is a great assortment of hot and cold food including eggs, sausages, excellent breads, croissants, fresh fruit, coffee and excellent service. I only wish they had a coffee machine in the rooms and a true queen or king bed.

  • 3/5 wes3002 1 year ago on Google
    Great location. Old room with a weird smell. Only one big key available, that has to be returned to front desk every time you leave the hotel, which makes it a bit inconvenient. Small elevator that wasnā€™t working on the ground level.

  • 5/5 Mary K. 1 year ago on Google
    This Hotel is quite lovely! It is centrally located with restaurants, shops and Christmas Markets nearby. A large area off the lobby with plenty of comfortable chairs to sit and relax. The Breakfast Dining area is large with a wonderful assortment of both cold and warm dishes. We enjoyed Capucinnos daily. All the food was quite delicious. The rooms for sleeping are quite large with comfortable beds, pillows and a divine comforter. Bathrooms are large also with amenities. It is an elegant looking hotel with a very friendly staff. I would highly recommend staying in this Jewel Hotel!

  • 5/5 Nader S. 1 year ago on Google
    I booked at this hotel during the new year eve 2023, the hotel has excellent location in Vienna downtown and is very close to public transportation and many attractions in Vienna. The hotel staff are very friendly, I also contacted the hotel many times before my trip for some arrangements and for general inquiries about Vienna and the hotel was very responsive. I also marked my early arrival and asked for early check in and they fulfilled my request. The hotel is definitely recommended.

  • 5/5 Anna G. 1 year ago on Google
    A beautiful hotel with lovely rooms. Everything clean, well-furnished and with a large bathroom. Staff were very pleasant and helpful, and breakfast was excellent. Finally the location is hard to beat, given its proximity to the Stephansdom.

  • 5/5 Jon J. 1 year ago on Google
    Really enjoyed our stay - the staff are warm and friendly, and the breakfast was very solid. Rooms are spacious, with very comfortable beds. Older building, but we had no problems with sound isolation in any way.

  • 1/5 Š˜Ń€ŠøŠ½Š° ļæ½. 1 year ago on Google
    Viktor Fassl - the rezeption manager in a hotel is just disgusting and absolutely awful person!! My colleges where traveling with me and in the morning they had a business negotiating in hotel lobby, and the were late for check out for 18 minutes. I just asked if thereā€™s an option to perform 1 room check out for 1 hour later for extra charges and he just started shout: ā€œI donā€™t care about your negation I donā€™t care who you are stop your negotiation now and make the room empty right now!! I donā€™t allow you to make check out later, I need empty room right now! Go and do itā€™ā€ He was so rude and impolite I was shocked on such behavior of 4 star hotel official representative! They provide absolutely awful service! Do not come if you donā€™t want to get the worst mood and experience ever!

  • 4/5 Som S. 1 year ago on Google
    Great location, couldnā€™t be better. Clean rooms. Breakfast is ok. Where this hotel loses points is serviceā€¦ the guy at the reception actually shook his head at me like a disapproving school teacher!! The ladies at breakfast do not ask if you need any more tea/coffee. These little things leave you feeling like an undesirable intrusion rather than a welcomed guest.

  • 4/5 Bob K. 1 year ago on Google
    Very helpful and friendly reception staff. Our room was spacious and the bed was comfortable. The breakfast was excellent. Overall this is a very nice hotel to stay in.

  • 5/5 Richard N. 1 year ago on Google
    This hotel is very charming and perfectly located in the centre of Vienna. We stayed in a double room, which, while it did not have an aspect, still had a secure and openable window to let in some fresh air. The room has air conditioning but we prefer not to use it. The rooms are spacious, clean and very quiet, and have a double door system which adds to soundproofing from the hotel corridors. Hotel staff are very friendly and helpful, and the traditional breakfast offering is excellent. There are no tea or coffee making facilities in the room, but there are any number of lovely cafes/konditorei located all around the hotel which are certainly worth a visit. Highly recommended.

  • 4/5 Stephanie W. 1 year ago on Google
    Fantastic location! You can literally go shopping/sightseeing nearby and come back anytime for a break. The room is spacious and vintagely-designed. However I got the room on 1st floor and the room has smell due to humidity - you want to be aware of that and opens windows for ventilation. Staff are very professional and friendly. For such a good location and Rich history, itā€™s a good deal and experience!

  • 5/5 Catherine O. 2 months ago on Google ā€¢ 2 reviews New
    Vacation in Vienna. Family run hotel. Great breakfast, very helpful, friendly staff. Rooms clean, roomy . Hotel was within handy walking distance for most of the tourist hot spots . Local restaurants and cafes excellent. Would visit again.


Call +43 1 515260 Open on Google Maps

Amenities


  • Hotel
    • āœ“ Free Wi-Fi
    • āœ“ Breakfast
    • āœ“ Air-conditioned
    • āœ“ Laundry service
    • āœ“ Pet-friendly
    • āœ“ Kid-friendly
    • āœ“ Restaurant
    • āœ“ Airport shuttle
    • āœ“ Smoke-free
    • āœ— Pool

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