This place is absolutely overpriced considering the mediocre facilities and rooms; I really have no idea how this can be considered '4 stars'. The majority of the staff we interacted with seemed either borderline rude or unprofessional. The main source of my dissatisfaction from the stay was the fact that a ceiling panel in our bathroom collapsed out of nowhere and partly hit my cousin in the head. He was lucky to be unharmed. When we informed the reception of this, the receptionist seemed almost completely indifferent, not showing any concern for my cousin and seemed confused on how to tackle this, until she merely told us to wait for another employee to inspect it. We were then moved to some, smaller and smoke-smelling reserve room, putting us at inconveince as a result of their faulty building and we weren't even offered any formal apology. We are never going back to this place or any other NH-hotel and I whole-heartedly recommend anyone travelling to Vienna to look for a better alternative.

We chose this as a base to explore Vienna. It was ideal for that purpose! The rooms are a good size but the standard ones don't offer tea or coffee making facilities in the room. That would have bumped the room score to a 5. Staff seemed a bit stressed when we were checking in.

It was really disappointing unfortunately! We are GHA Discovery member who decided to try out this new hotel chain who just joined in GHA recently, because the price is competitive comparing to Kempinski. From the price, we of course didn’t expect the 5 stars service, but this is worse than 3 stars!!!😰 On arrival, there were two staff at the front and none smiled once…😶 We booked prepaid rate and had also a confirmation email, but they said we didn’t pay, so I was really surprised, because I went through the payment process and wanted to show the email confirmation to the hotel, they refused and they would talk to their manager 🤯 Okay well we were staying for 2 nights, we had time to sort it, but the same night, they called, CALLED, to ask us to show the proof of payment that I wanted to show, but we were lying out son down for bedtime 🤬 The next day they automatically charged our credit card without telling us, when we asked they said it would be a deposit, well it would have been nice to tell us in advance though!!! Then they asked me to check the credit card, because they might not have taken the money when I prepaid, and yes it seemed the holding amount was lifted, and the manager said they would charge the hotel room on this new charging/holding amount… Still never anyone was sorry for all the troubles and call, but at least she greeted with a smile and said she would take care of her staff! Then the next morning where we thought everything was done, my credit card was charged again for the amount of the room additionally!!! So we complained at the checkout and wanted the initial money that was charged to be returned, because usually they should inform us before any charges made!!! This one staff apologized with a professional smile which made it a bit better, but this whole troubles for the short visit is not worth it at all. So this is a lesson for us that we shouldn’t pay less for unreliable service. Imagine someone who had to continue the trip and would need the credit card or someone who really looked forward to visiting Austria and Vienna and had to feel unwelcome by smileless people at the hotel they paid staying for all the time.

Such a disappointment. Room: dirty, not welcoming 80 euro/night, but in such a poor shape Breakfast: very poor for the requested price No parking - we had to park the car 1 km away with 8euro/night No elevator Entry door didn't work at the time of our visit No investment whatsoever for the comfort of the customers

Nice and friendly staff. The room was spacious, clean and cozy. Very close distance to Rennweg station and tram stop, which allows quick and easy movement to different points of the city. Meters from Belvedere Palace. The price-quality ratio is good. I recommend it.

I stayed over the weekend for 2 nights during a business trip, hotel was great as well the breakfast and the people . Not far from the city center well connected to the airport. Very clean. I recommend the rooms not on the street side.

Room is ok, nothing of special. But the things that I don’t accept is that in the room there is not a kettle with tea, coffe etc and the frigo bar is empty! In this way you are forced to call the room services paying additional extra for one cup of tea.

For a European hotel, the rooms were nice and big, clean as well. Reception staff friendly and helpful. Location was very nice, Rennweg is a nice part of town and well connected to the Airport, sights, and main train station. Trams and buses at your doorstep, metro to AP and Bahnof a stone's throw away. The hotel is only lacking an onsite restaurant. We got a complimentary upgrade, for the simple reason that rooms were available- good attitude. The heritage and vintage of the building adds to the charm.

Very pleasant accommodation, close to the train station to the airport. Two bus stop far to the centre of Wien. Good breakfast, clean and silent. Recommended

Extraordinary hotel in every way! Got to love that recognizable NH level of service mixed with famous Viennies hospitality! Loved everything, especially the highly professional and friendly personnel working there. Keep up the great work! :)

The rooms definitely need renovation. We were in two rooms, the first one resembled more an old convent boarding school dormitory than a hotel room. We had to change room after the first night because it was facing the extremely busy and noisy street with old, last century windows. It was impossible to sleep. Unfortunately, also the second room, while much better, was also partly facing the street and the car and tram noise didn't let us sleep. I don't ask much from a hotel as I am usually around town anyway, however, the most basic thing in a hotel is being able to sleep. Thanks to Dragana at reception, who was very friendly and helpful and did her best to give is a good room. In general the staff is very nice and helpful there. Unfortunately, they cannot do much if the NH doesn't invest in the property. Wouldn't stay there again.

If you are sensitive to noise please make sure to get a room on the garden side, otherwise you will get the loudest non-stop noise day & night, coming from the tram and traffic flowing just a few meters away from your window. Also, make sure not to drink the water offered at the reception. It hurt our stomachs and we were three different people.

1st impression: they could not find our reservation Had to wait more than 20 minutes. 2nd impression: when finally they found it, we received a single room instead of the reserved double. (That singe room looked like it was renovated last time in the 19th century...) 3rd: when we finally received a normal room, it was OK. Location good, breakfast excellent.

I really enjoyed my stay here. It's a nice old building without any issues except perhaps a bit loud ventilation. It used to house the royal printing facility, which is why there's art relating to printing everywhere - the piece in my room was based on an old Swedish poster for a printing press, which was particularly funny as I am Swedish. The building has been properly refurbished into a hotel, with some nice and somewhat fancy common areas. The staff, in contrast, are very down-to-earth and warm (yet professional), creating a very inviting environment. My compliments to everyone working here; you seem to all be doing an excellent job! The location is good, off-centre so less busy but just a short walk from the central train station. It's not far at all to walk into the city centre, either. There are trams right outside that head straight into some of the most visit-worthy areas of town, and a stone's throw away there are yet more communications. When I arrived early, my room wasn't ready, but I could use a restroom to fix myself up and have my luggage stored safely, tagged as to not be retrieved by someone else. My room was very spacious for a single and the bed was supportive but not too stiff. Clean enough. The thermostat seemed to not quite work and really struggled on a hot day. The breakfast (make sure to include it!) was not huge but overall really good, with just enough options to get some variation when staying a few days. A lot of different pastries are served, of course, but these were maybe the weakest link. They vary the kinds of sausages and "Austrian specialties" served each day. There is a wellness area in the basement, with a basic gym (free weights and several machines) as well as a steam room and sauna (gender separated changing rooms but common facilities). They have it available 24 hours a day, you just need to ask for the relax facilities to be heated up in advance when you want to use them. I could ask for a particular time the next day and they were on it without issues. Really nice. Finally, I appreciate that there is an effort to be eco-friendly. One way this showed was that for each night you stayed but did not require cleaning, you got a voucher to trade in for snacks or drinks. A small gesture but a great one, in my opinion!

Fantastic service oriented hotel. We arrived very early morning on a flight from thailand and they let us pay extra to access our room. Perfect location. Clean rooms. Also let us check out a bit late for our onward flight. Definite recommend.

Great location near tram 71 stop, which takes you to Opera or further to Rathaus. Botanical garden and Belvedere palace are perfectly within a walking distance. They offer to leave daily cleaning (eco-friendly choice) and you get 2vouchers in exchange, to have soft drinks or house wine/beer. Clean rooms and good breakfast.

We had great time at this place. Good property and location is very close to belverde palace. Also you can reach to other attractive location via public transport in 10 mins.

The hotel is great value for the price and location. The room was clean, spacious, and quiet at night. The staff were friendly and helpful.

Probably the worst NH hotel I've ever visited (I choose NH very often in my travel). Surely it has a very good position and the quality of service is as good as the NH standards required, but the rooms have completely to be renovated: they appear old, both in style and the functional point of view, with a very bad shower, a loudly air-conditioning, lack of electric plugs near to the bed, curtains that let light to enter in the morning. Breakfast was good but not excellent. Honestly, from NH I expect much more.

A nice hotel in central Vienna. The rooms were comfortable, spacious and clean. While this hotel lacked a certain luxury factor, it provided everything we needed for our trip and our room was comfortable and enjoyable to stay in. I would stay at this hotel next time because the value was good.

A Hotel situated in a close to the centre area in Vienna. The building is old and the rooms need a renovation. Very noisy because of the road and the tram, difficult to sleep. Typical NH breakfast with horrible coffee...

Can not recommend this hotel. While staff was very nice, the rooms located next to the street are super noisy. Everything seems to be a bit worn- out. Still, the location next to the Belvedere park is nice but I think theres better options nearby

Everyone in the hotel was very nice and the breakfast was great. The hotel is next to the tramway, the U-bahn and the S-bahn and also next to a lot of beautiful places, I'll definitely go back here next time I go to Vienna. I just removed a star because the added bed in a three persons room is unfortunately not the most comfortable.

Absolutely amazing hotel, very good location near of train station, very friendly staff, strongly recommended.

Ok stay. Locationwise not perfect for the city center, but a tenner gets you an uber there. Room was clean. Hotel is a bit outdated and can use sone paint. Staff was friendly and attentive. Acceptable for the price.

Location is good, place is clean, but there is no hotel parking, which is a big problem in the city center.

Great location. Nice staff. Moderat price. Good breakfast.

Super old furniture and finishes. Still quite clean and quiet.

A spacious room and nice breakfast, but that’s pretty much the positives. Constantly (and every morning) telling my in-laws that they don’t deserve breakfast, even though we had paid for such, ruined their appetite. Also, a lack of in-house restaurant and bar would work for a one-star hotel, not for one that claims to be a four-star establishment. Finally, average cleanliness and service would again, work for a low-grade hotel, not one that suggests high-level service. As such, the overall experience was below expectations for sure.

Very comfortable bed but the hotel is quite old or classic with traditional Austrian vibes. I tremendously enjoyed the coffe they provided in the room along with the bath tub. It was a pleasant stay!

The hotel is a bit austere but rooms are very clean, sheets and towels fresh, .... Rooms on the street-side could be a bit too noisy for very bad sleepers but still acceptable. The ladies at the lobby were very kind, helpful and efficient in every of our requests leaving us good memories of our stay.

Brilliant hotel. Very lucky to have stayed there. Everything with walking distance. Felt safe and comfortable

We arrived on a Sunday at 11:30am. Knowing check-in was not until 3pm, we dropped off our luggage and decided to wander the town for a few hours. Unfortunately, not 50meters from the hotel, my daughter vomited and became sick. We decided walking around was not a great idea as she was clearly sick. We went back to the hotel, explained the situation to reception, told them we'd wait in reception until our room was ready, and asked them to let us know if they are able to expedite our room so a sick person could lie down and have easy access to a washroom. They acknowledged this and then proceeded to leave us in reception, watching from afar without any offer to help as my daughter vomited her stomach contents 4, FOUR more times! I approached the desk every hour and asked them to check if the room was ready to no avail. Not until I approached the desk at 3pm(!!), the actual check-in time, did they finally provide us with a room key. We travel a lot. In fact, on this particular trip spanning 5 weeks, we stayed in a total of 6 hotels. We are generally very tolerant of hiccups, mishaps, and inconveniences as we travel. We also know that when checkout time is 11am in a large and not-full hotel, it does NOT take 4 hours to prepare a single room. Furthermore, in all my travels, I have never come across such uncaring, callus staff that do nothing to help a guest when a guest is literally vomiting in their reception area during a pandemic for over 3 hours!! Other guests walking in and out of the hotel were, quite understandably, horrified. We were horrified. We stayed calm and patient, because we had no other options. We asked for plastic bags for my daughter to contain any mess, and they gave us paper bags! Paper bags that leaked on the floor!! We were using napkins wherever we could find them to wipe the floor and they still didn’t help. The weekend staff were horrible, incompetent, callus, and simply unprofessional. I really don’t know what else to say.

Very good located near center. Style is some old fashion with elements from eastern Europe. Building is mostly taken care of but not upgraded. It can deserve 3 stars, but not 4. Hotel has just breakfast salon, but no real restaurant. And no bar either. It has a small snack counter you pay for in reception. Bedd of queen size. Mattress could be better quality. Needs more options for light in room. Found only two free electric outlets. Lightbulbs that are broken needs to be changed. Bathroom has not enough light for makeup! Not all rooms have bathtube as stated in description - our had small dark shower. Bathroom was about 4 - 4,5 m2. Missing also bathrobe and slippers. Window could be better about sound isolation. Free wifi - was just enough for email. I forgot to meter the speed, but guess on half megabyte second. Positive factors: friendly and helpful staff. Safe in room fits a 14" laptop. Refrigerator in room. Hotel sentral ventilation manages to cool down then it's 30 degrees out. Sound isolation against hall seems ok.

I give it 5 stars and if I could I would give it 10. I was staying a few months ago, and I had a problem because I lost my wallet at the station. When I went to the hotel, the girl at the reception helped me file the complaint and she behaved very well with me. In addition, she brought me up to the room a detail to cheer me up that made me feel very happy since I was sad. From here I want to thank that receptionist for everything, she was wonderful!! (girl with long dark hair). Regarding the hotel, it is very well connected with supermarkets and the station, in addition another of the receptionists spoke Spanish and that is appreciated. The very spacious room. The unbeatable attention, if we return to Vienna we will certainly repeat and recommend this hotel to everyone.

Nice hotel, easy to find, good public transport from the airport. Friendly staff, massive room on the top floor with a view of Belvedere, which looks amazing lit up at night. Recommended

We were very comfortable during our stay in the NH Belvedere. The location is perfect, tram 71 goes to the center and the Belvedere park is close by. There are a few cafes and restaurants within walking distance from the hotel and metro station too. The service was excellent, the young ladies in the reception were always kind and smiling and very helpful to answer our questions. The breakfast was excellent, typical European hotel breakfast, not huge but of a good variety and quality. We stayed at the standard rooms which were fine, clean and spacious enough to relax after a busy day. Considering Vienna is an expensive city, I think the hotel is good choice.

I stayed for a night in this hotel and it exceeded my expectations. Thanks Ali

Room is super spacious and receptionists were very friendly. To save environment, they offered vouchers for not using room service, which is a very good idea. I also believe that providing room service every other day is good enough and no need to change all the towels on daily basis. In a word my stay with NH Belvedere was a very pleasant experience.