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  • 1/5 Jakub �. 2 years ago on Google
    This was quite an appalling experience from customer service standpoint - upon the break out of war in Ukraine I asked the hotel if it was possible to either reschedule or cancel (as I had to take care of some other matters first), to which the hotel said that neither was possible. Since I paid for two nights I then wrote the hotel that I would be arriving for the second night only. Their response was that they've already rented my apartment to somebody else. So the result is that both nights were paid for in full but they actually rejected to provide the service, which as I later learned they're actually entitled to if you don't show up on the first day (the small print stuff). All in all I would not recommend this place to any travelers considering staying in Vienna for more than 1 night (as if your plans get derailed for any reason you risk their customer service will not allow you to use the remainder of your stay even though you might have already paid for it). I think it's also a matter of taste if you as a consumer want to associate with a business that behaves like this - but I suppose each to their own!
    3 people found this review helpful 👍

  • 5/5 Jay Z. 11 months ago on Google • 53 reviews
    Mihaela and Zaid are great hosts and the appartments are perfectly located to reach everything in Vienna by walk or public transport. Cafes, restaurants etc. all around, it is also quired enough at night to sleep with open windows. The appartments are very clean (daily service), spacy and well equipped with everything needed on a high standard. Special remark: we had a minor technical issue in our room which was solved within a few hours. Particularly the way how it was handled was impressively customer oriented, so both hosts, Mihaela and Zaid, should serve as a benchmark for everybody in this business. Big thank you for the great week!
    1 person found this review helpful 👍

  • 5/5 Andrew C. 9 months ago on Google • 10 reviews
    Just back from a great stay at the levante Rathaus, a great central apartment. Staff are friendly and helpful. Room was great for a family of 5. I would recommend and we will be back again soon.
    1 person found this review helpful 👍

  • 5/5 Liz J. 1 year ago on Google • 5 reviews
    We had the best time staying here. The rooms are lovely, it’s central to everything and the staff go above and beyond to help out - especially “Michelle” (not her actual name but I kept stuffing it up - sorry!). 100% recommend.
    1 person found this review helpful 👍

  • 5/5 James S. 4 years ago on Google
    Arrived late at night, followed the instruction as per email from hotel as to gaining entry to the room. Friendly male staff on the intercom spoke English. Apartment was clean, warm and spacious. Spoke to onsite staff the following morning, again very friendly and English speaking. Location good for walking into city centre and public transport links are excellent and good value. I would definitely stay here again.
    1 person found this review helpful 👍

  • 4/5 Dawn Elizabeth H. 5 years ago on Google
    I spent 14 nights here in a "superior two person apartment" over Christmas: after I had booked and paid for this I read some of these earlier reviews. On arrival however I was pleasantly surprised and do feel that some people have been very hard. My room was very large with a double height ceiling, plenty of light and air - and above all it was quiet. It was cleaned everyday and I very much enjoyed my stay. Also, I was not asked for a deposit for the key.
    1 person found this review helpful 👍

  • 5/5 Katy 2 years ago on Google
    Better than I expected. It was clean and silent. Pretty close to the center. About 25 minutes from most attractions. 8 minutes walk to a station and then a few stops. The stuff is pleasant and there is a good communication and willingness to resolve problems if arise. Kitchen has pretty much everything.

  • 5/5 Enrico Fragale Esposito (. 2 years ago on Google
    I had an amazing stay here, warm & cozy room, kind staff, quiet location! It is very close to city center and other interesting districts in the city.

  • 5/5 Raul S. 2 years ago on Google
    Couldnt be happier with the apartment and staff, lovely girl at the reception and the room was very comfortable, clean and well equipped, the ubication of the apartments is great, lot of options for transport and eating very close, if i go back to Viena ill choose them again without any hesitation, thanks for everything!

  • 5/5 Netia I. 3 years ago on Google
    When we arrived at this hotel, there was a discrepancy with our booking. The woman working at reception handled the situation exceptionally by upgrading us to an excellent suite complete with a bedroom, sitting room, kitchen, and bathroom. The suite was very clean and comfortable. The kitchen was well equipped. We had an excellent stay here and would highly recommend this hotel.

  • 1/5 Káló A. 3 years ago on Google
    Take car with this aparment house. I am here, and it is not that lovely and silent place as they promised to me. If you wanna have silent place than do not come here. Áll walls are Carlos, and you can hear everything. This aparment house is for big families. It's not for you if you wanna enjoy a lovely night with a Beautiful view to the city. For elders I Do not recomend, because the mattress on the bed is very weak, it will cause you a backache. Take away the uper pattress, then maybe you can survive the Night. The stúdió aparment looks nice and but you won't be happy to sleep there. It's very noisy, and next to your dooryou will have families. This aparment house is for families, not for you. Anyway, I payd a Lot of money and I Did not sleep for 3 nights. Next time, I will not Pay in advance, so I Can change my hotel immediately.

  • 5/5 Colin M. 1 year ago on Google
    Great location in Vienna, close to lots of great restaurants and cafes in a quiet area but within walking distance of tourist zones and ubahn stops - although the nearby U2 line is currently closed for construction works. Room was spacious, with big TV, comfortable sofa and working area. WiFi great. Small drawbacks were that the kettle didn't work and the shower/kitchen area very basic, but this was generally a great place to stay. Accomodation very helpful with requests too. Thoroughly recommend

  • 5/5 Dhanalakshmi M. 1 year ago on Google
    It was very beautiful,clean and nice hotel for stay .A lady in the reception was so kind the way he welcome the guest was so good.Room Service was good .Overall we had very good experience in this hotel .I strongly recommend everyone can book this hotel without a doubt.

  • 5/5 David E. C. 1 year ago on Google
    The room were clean and roomy. Location was a great place to visit the best Christmas market in Vienna. The receptionists were super friendly and helpful.

  • 1/5 Daniela G. 5 months ago on Google • 1 review
    We booked 2 nights for 5 people. In our first night we found our bed full of bugs. Its 01 am, and at the only number they gave us, the lady that answered only offered us a "complimentary breakfast" telling she cant do nothing, and that we do what we wish, that no manager answers the phone and that she is no responsible for the apartments, just the hotel.
    1 person found this review helpful 👍


Call +43 1 22828200 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Pet-friendly
    • ✓ Kid-friendly
    • ✓ Kitchen in all rooms
    • ✗ Pool
    • ✗ Air-conditioned
    • ✗ Airport shuttle

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