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el café

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😠 My boyfriend and I were incredibly disappointed with the service at this cafe. Our review does not apply to the barista who was working at the time, but to the older gentleman. My boyfriend and I don't speak German, and upon arrival, we tried asking the barista whether the cafe took credit card. Sh... People often mention coffee, barista,


Address

Alserbachstraße 3, 1090 Wien, Austria

Website

www.elcafe.at

Contact

+43 681 81105288

Rating on Google Maps

4.50 (130 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 7 AM to 7:30 PM
  • Thursday: 7 AM to 7:30 PM
  • Friday: 7 AM to 7:30 PM
  • Saturday: 8 AM to 4 PM
  • Sunday: 9 AM to 4 PM
  • Monday: 7 AM to 7:30 PM
  • Tuesday: 7 AM to 7:30 PM

Featured Reviews


Frequently mentioned in reviews: coffee (13) barista (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Syd J. 2 years ago on Google • 3 reviews
    My boyfriend and I were incredibly disappointed with the service at this cafe. Our review does not apply to the barista who was working at the time, but to the older gentleman. My boyfriend and I don't speak German, and upon arrival, we tried asking the barista whether the cafe took credit card. She was so patient with us and did her best to answer our questions even though she did not speak much English. After communicating that the cafe did take credit card (with a 10 euro minimum), the barista kindly gave us an English menu, instead of the German one that was on the table where we sat down. After five minutes, the older gentlemen came out of the back kitchen and his first words to us were "what do you want, what are you doing here". Confused, we told him we are looking at the menu, and will order. To which he replied (verbatim) "you can't just sit around here". This was incredibly confusing given that we had only sat down for five minutes and no one had asked for our orders. The gentlemen than said that we had to go outside if we were still deciding and could not sit down in the restaurant (even though the restaurant was completely empty). Given his completely unprofessional, aggressive, and undeserved attitude, my boyfriend and I left. While we were leaving, he had the nerve to say "bye!". Perhaps he has this attitude with all of his customers, which explains why the establishment was empty.
    3 people found this review helpful 👍

  • 1/5 Matthias H. 5 years ago on Google • 39 reviews
    The coffee is on par with most 3rd wave coffeshops in Vienna, but the service is not. I'm writing this review in regards to the elderly gentleman who was working the bar at the time. It doesn't apply to the very friendly and professional lady who was working here the other times I've visited. This barista approached me about an hour after I sat down and, after I declined to make an additional order, made a rather critical and condescending remark asking me whether I'm using this table as a workplace. I should say that the place was completely empty and I had simply ordered a coffee with a snack and sat down with my laptop to get some light reading and work done while enjoying my snack and coffee. This is completely usual in places like this and has been the norm in Vienna for at least a century (minus the laptop of course). People who use cafes as a workplace during quiet hours are great customers, even if they don't buy much, because they keep the place looking busy, and they are usually very loyal customers who often become friends with the baristas (look at PoC in Vienna for a great example). I can't really understand why this barista thinks he needs to "call me out" for hanging out. What can a business possibly gain from this attitude? He has not gained anything that day, but lost me as a customer, that much is for sure.
    2 people found this review helpful 👍

  • 5/5 Nevena V. 1 year ago on Google • 189 reviews
    This is a nice small coffee shop, with tasty coffee and very nice service.

  • 5/5 Brian M. 6 years ago on Google • 7 reviews
    the owner seems very passionate and is friendly. best coffee I've had in vienna!
    1 person found this review helpful 👍

  • 4/5 Michael M. 4 years ago on Google
    (Translated by Google) Quite a great place with a small sidewalk café, glorious sun (when it shines) and great coffee. Sure, it's roasted here. There is breakfast and snacks and a step with cushions to sit comfortably. Great value for money, ideal for a shopping break. (Original) Ganz ein toller Platz mit kleinem Schanigarten, herrliche Sonne (wenn die scheint) und super Kaffee. Klar, wird ja hier geröstet. Es gibt Frühstück und Kleinigkeiten und eine Stufe mit Polstern zum gemütlich sitzen. Preis Leistung super, ideal für eine Shopping Pause.
    1 person found this review helpful 👍

  • 5/5 Relebogile M. 4 years ago on Google • 63 reviews
    Wide selection of coffee bean that are actually selfmade and a small cosy café, give it a try its a must

  • 5/5 Tammy P. 6 months ago on Google • 50 reviews
    Since the new crew started, the food and service went to top. Highly recommend the master breakfast!

  • 5/5 Stephanie B. 6 months ago on Google • 14 reviews
    Best decaf coffee beans I've had anywhere.

  • 4/5 Michael H. 7 months ago on Google • 5 reviews
    Was there today and the service was excellent.

  • 5/5 Леонид �. 2 years ago on Google
    Delicious coffee. Strongly recommend !

  • 4/5 Nee 2 years ago on Google
    Very good coffee and friendly barista.

  • 5/5 Ewa D. 4 years ago on Google
    Ich bin begeistert!!!! Klein, nett, toll eingerichtet, mit Liebe und viel Wissen geführt. Der Kaffee kommt vom kontrollierten Anbau und wird vor Ort selbst geröstet! Tolles Gespräch mit dem Besitzer! Unbedingt vorbei schauen!!!!! 😁👍 (Translated by Google) I'm excited!!!! Small, nice, well furnished, run with love and a lot of knowledge. The coffee comes from controlled cultivation and is roasted on site! Great conversation with the owner! Be sure to drop by !!!!! 😁👍

  • 5/5 selma l. 1 year ago on Google
    (Translated by Google) my favorite place in vienna to sit outside and soak up the sun in winter ☀️ the owner & everyone who works in the el café are super nice 🥰 AND they serve delicious south american coffee there, which is either ground on site or taken home can be! thumbs up, 5/5 stars!! (Original) mein liebster ort in wien um auch im winter draussen sitzend ein bisschen sonne zu tanken ☀️ der besitzer & alle personen, die im el café arbeiten, sind mega nett 🥰 UND es gont dort leckeren südamerikanischen kaffee, der entweder vor ort gemahlen oder mit nachhause genommen werden kann! daumen hoch, 5/5 sterne!!

  • 2/5 MARKUS W. 1 year ago on Google
    nett sitzen aber von Kaffee versteht der nichts. Der Espresso kommt in einer großen fast vollen Tasse und der Milchschaum ist Schaum wie in der Badewanne, nicht kremig. Nichts für Kaffeeliebhaber.


Call +43 681 81105288 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✗ Wheelchair accessible restroom
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✗ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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