My very first night in Vienna happened to fall on Austria day and many places were closed. I was eager to get out and eat some Apple strudel however, and stumbled upon this gem. Beautifully made confections and cakes. The decor of the store and the window display was beautiful. Staff was kind and friendly and helped me pick out some delicious treats. The almond cake was my favorite! I love marzipan and you can taste the almond meal in the cake as well. The house specialty was light and creamy chocolate cake. The apple strudel was served warm and packed with juicy apples. The only negative is that the strudel pastry was soggy and really brought the dish down. There is only one type of vegan cake on offer but luckily it's a delicious vegan chocolate cake full of flavor and my daughter loved that it came with marzipan chocolate as that's her favorite.

SERVICE is key. I used to take my daughter here because she liked the window displays and the climb on the dinky steep stair case leading to nook and cranny mezzanine seating. I stopped taking her when I finally accepted that the service wasn’t going to improve. To begin with, it was never something you’d write home about. The staff usually looked bored and disinterested, uninvested in their work. But for me, the final straw was when I paid for a bill of just under 22€. I gave the male server a 5€ cash tip. So imagine my confoundment as my daughter and and I were getting our coats and the server bellowed out to his supervisor that we didn’t give him anything. He didn’t do anything extra or worthy of anything above the obligatory 10%. So to say a 23% tip was nothing was asking for it. What an unappreciative, entitled piece of... Nonetheless, we said our thank yous again politely and left quietly. Hence this review. Disgusting and disgraceful behaviour. That man either needs a heap of extra training or he needs to be fired because he has cost and will continue to cost the business.

Had the same experience that happened to someone one week ago. I was by myself and saw the table seat left when I entered, but the waiter gave that seat to the couple who was sitting in the bar table. I could understand that, and got notified that I have only bar seat left, and sat there(eventually, there was one more floor upstairs.) Many left after I sat there but he never offered me those seats and let me stay there. I was already uncomfortable but the most uncomfortable part is that he asked me while paying ‘do you want to add a tip which is 10% from your payment?’ You ask a tip and even suggesting the exact amount of it?? Even after that unworthy service?? I hope they don’t behave like that especially to tourists. Other than that, the food was very good. ———— I am so happy with my visit again today at second floor. Their service was amazing. Thank you.

Elegant but relaxed cafe offering a wide range of excellent cakes and drinks. We had to wait 10mins for a table for 4 but in no time at all we were being well looked after and tucking into some of the best sweet treats! We were so comfortable that it was hard to leave 😀

The cake was good, so was the tea. The place itself is very good looking. But I find the behavior of the staff not the most professional one. I understand that if it’s full, you have to wait. However, it would be great if someone would come and say something to you and not just ignore all the people waiting to be seated. My 2 cents is that an “we’re sorry, we’re full at the moment, please wait until seats become available” goes a long way.

Before you head here make RESERVATIONS. This iconic establishment is the quintessential place to enjoy the 3 C’s, a cake, coffee/tea and conversation. The interior from the moment you walk in it’s old classy charm. The first and second level places you can sit and have long conversations while enjoying Viennese style cake with coffee. The core is fit for a king queen, while not being stuffy for the common people. The service we had was quick and efficient. Sat in the dining room on the second level, and it was exquisitely beautiful. Come here for a special occasion, or in the bustling city of Vienna.

The ambiance is very nice, especially on the top floor with the live piano playing. The service staff were great. However, the menu selection is not very accommodating to people with dietary restrictions, in spite of a very large selection of pastry and cake choices. I have two dietary restrictions, and there was literally nothing on the menu I could eat. It is great that Austria is a country with requirements to list food allergens in restaurant menus. However, too many restaurants are not taking this as an opportunity to offer menu items free of allergens. If you go through the effort to identify the allergens, please make the extra effort to reduce the number of allergens in your food. My wife has no culinary training, but she makes amazing desserts that are free of allergens, so this is not hard to do. People with allergies are a growing group in the 21st century who deserve to be accommodated rather than excluded.

Probably the best dessert in Vienna. The ‘Gerstner torte’ was super creamy and delicious, without being too sweet. The double espresso that came with it was an interesting blend, too. We were lucky to find a spot right away. Be prepared for a long waiting time to get a table. The store has two floors, with the second one being its flagship space. Beautiful decoration, creating a cozy and elegant environment.

Absolutely gorgeous and stunning cafe!!! This is a 3-story cafe with the 1st level being the shop. We got a table on the 3rd floor. The ambiance is perfect for having a coffee and a slice of cake. The staff are very nice and professional. We ordered a beef tartar, a late, an Anton Gerstner kaffee, and a slice of Sacher cake and our check came out to $48. Definitely check this place out, it's worth waiting in line.

Do not be fooled by the "historical aura". The glory days are gone long time ago. Arrogant personnel, know very little about the things they baking and sells. Taste of cakes is difficult to describe, actually it is none existing, you could chew a plastic with the same success. On top of that some cakes are not fresh (I am saying it in very polite way).

I took by myself apple strudel and cherry strudel. So tasty. Magnificent. The service, the light music and the atmosphere is great. I am looking forward to come again.

We had a delicious and generous breakfast. The place is beautiful and comfy. Service was very professional.

Everything we tasted was good, however, the service wasn't. It gives you the impression that it functions as a "fast food", they want you to get out fast, they don't want to be bothered after you're served. I'd recommend choosing something else.

We visited this restaurant to have some cups of coffee. At the beginning, we sat at our table and had been waiting for 5-7 minutes and thought that maybe we need to order by ourselves so we asked the personal and unfortunately, the staff member answered very unfriendly that he will come to our table to take an order. As we had been waiting for 15 minutes, no one came to our table. It's sad that we couldn't enjoy the great atmosphere because of the greedy personal. We left because we couldn't wait more.

We were waiting in line on the stairs to get a table and there was one couple in front of us. There was one free table and waitress was just looking at us for 5 minutes before she decided to give them that table. We were next and we saw another couple leaving their table and  went their so they can pass through because we were blocking their way out, and behind us were like 10 people on the stairs waiting. The waitress started yelling at us that we must wait until she cleanes the table and looked at us like we killed somebody! It's not problem at all to wait, we were waiting, but we had to move because this people couldn't get out. She behaved so awful that we lost the wish to stay there and to be served by such unprofessional person. No one comes in restaurant to be yelled at, she had to hold her horses for herself. If she said it politely it would be really ok, it's completely understandable, but yelling at guests is not the way! Unfortunately we didn't have chance to taste what we came for, but because of that person 1 star.

Beautiful cafe with the Viennese decor you must see! Ordered a melange and a raspberry slice and just chilled and read. Laid back and comfortable with great natural light. Really enjoyed it and the service is great too! Best place to chill after a walk in Albertina or before your Opera shows.

We had coffee and cake (two different cakes). Everything was fresh and tasty, coffee very good too. Highly recommend the house “signature” cake. Above all, beautiful environment, great service with a smile (willing to take souvenir photos of customers even!) Absolutely fantastic experience. Like going back in time of imperial Vienna - and without the queues!

Atmospheric place with classic interior and cuisine. The cake was delicious and filling. But the waiters were especially striking and memorable. Despite the fact that there was always a line of visitors in the cafe, they always behaved positively, friendly, openly and even empathetically. Special thanks to the waiter who loves dogs :)

Very good cafe An amazing interior design. You eat in a palace. Very good for lunch, not too expensive, lot of beautiful desserts. The staff is really helpful and it's a really calm place.

Overall: not a great price : quality ratio. The cake was quite mediocre, tasted a bit dry. The apfelstrudel was good but doesn't come with vanilla sauce (costs 2 EUR extra) Coffee tasted good but a double espresso will cost you more than 5 EUR

Great experience! We were seated very fast, the staff is polite and helpful. Cozy place we're you feel like a royalty (second floor). Amazing apple strudel.

Exceptional!! We went there for breakfast and we loved it! Costumers should make a reservation because it is almost always full! We ordered melange coffee which is a must try and also sandwiches for breakfast! They were all delicous! 100% recommended

Excellent location and environment. You may have to wait a bit to get in the upstairs restaurant. Cakes, coffee and warm food is excellent. However only 3 stars because it took almost an hour to get the waiters attention and then subsequently to pay. (Waited for the bill for 20-30 minutes alone after asking for it.) The waiting times on the staff put a bit of a dent on the experience but would still recommend as there are not many places like these.

Best apple strudel I have ever tried. The dough was so thin, almost invisible, a lot of soft apples. Not too sweet. Just perfect. The service was great too. Esterhazy cake was not so impressive, still good mix of tastes.

Amazing experience, we had to come twice in family of 3 to confirm it is our preferred place in Vienna, and taste everything! There is space there, you do not feel like eating too close to the next table. Service was examplary both times. Choice of pâtisserie is great and very tasty, special mention for the marsipan cake! Decoration is amazing, Old romantically luxury rooms with paintings where you feel comfy and like a king.

Went to this Cafe twice. Had their apple & cherry strudel. Both were absolutely wonderful. However, the service was terrible. The gentleman at the check out counter was very rude both time we visited the Cafe. This place gets 5 stars for their strudel but if I was able to give them zero stars for terrible customer service I would.

Had high expectations but ending up being my worst experience in Vienna. 24 EUROS for 2 strudels. COMPULSORY TIP OF 25% added to the bill which was unexpected. I was not pleased with the service but the tip was compulsory despite discussion with the waitress. The waitress offered sauce with the strudel but did not make any mention that that was at the cost of 3 euros per strudel which was half the price of the strudel itself. This was not mentioned at all in the menu. I was also short-changed when paying for the bill and the waitress was dismissive and rude when I pointed out that that was the case with no apologies.

I can definitely say, that visiting this Cafe was very memorable experience. We went there several times and every visit was better than the previous one. Their service is outstanding, and the quality and variety of cakes and teas simply incredible.

We had to wait in a rather long line in order to be seated so we weren’t sure if we should go there and decided to wait. It was definitely worth it. What a stunning place! It is definitely an experience. Also, very good coffee and cakes!

Amazing ambience inside. Its like being invited to a royal family residence. Tried only desserts, but it was great. Good service. Highly recommend, much more then many others over hyped places like Sacher cafe.

One of the most beautiful cafes in Vienna with unique, luxurious interior. Having lunch on the 3rd floor, it feels like you’re sitting in the imperial palace. Usually, places like this are super touristic and thus service isn’t good; however, their Slovak waiter is so welcoming that he just makes the whole atmosphere and you want to return. I wish all the waiters in Vienna to be like him!

Beautiful coffee house and bakery in the city center with tasty cakes and a nice atmosphere. Also a few gluten free options.

Great place for a cup of coffee and some sweets! We had Strudel with cherries and curd. Vanilla sauce makes it perfect! The place is cosy and peaceful, staff was also nice.

I always come to Gerstner every time I’m Vienna, however the last time wasn’t too pleasant because of quite unprofessional stuff. I wanted to pay in a bar for my order, however the waitress didn’t come to me. After I stood up and went to the desk to pay by myself, she was not smiling and insisted to give her a tip. I always give tips, however I don’t like to feel pressured to do so, and the prestige of the place seems to be much lowered due to that fact, since it’s not polite to ask for a tip. The waitress is blonde and seems to be polish. However I’m still giving 4 stars for previous positive experience. Cakes are delicious, especially walnut cake.

Very nice local traditional cafe. It has authentic sacher and very tasty pastries. Pleasant atmosphere and good service.

Love this place! Ambiance is cozy and cakes are delicious! Sachertorte is a must! You may need to wait to be seated but it’s worth waiting! Check out the second floor! It’s amazing!

Wonderful place. My friends and I are thrilled. The service was too good, the girl Irene, who served us, was so kind. We'll be back again.

Great place. There is a little wait to get a table, but it totally worth it! Sacher and strudel are fabulous

Service was horrible, there was a skinny guy with mustache who is by far the rudest waiter that I have ever seen, he was also mad at his colleagues and talking to them loudly, and was so aggressive even talking to us. When we paid the bill we decided not to tip him because the service was literally horrible, he asked for a tip saying that the service was not included, we told him “we are aware of that, it’s just that the service was not good, we think you didn’t treat us well, you were not nice talking to us”, and this is what he said “ I don’t like the way you talk to me either!”. The place and the food were really good, the coffee was okay, but dealing with rudeness totally ruined our experience.

The place didn't meet my expectations. The cake was quite tasteless, the price is high.

They have good sweets, awesome sweets, but you have to pay for the tap water as well.

Top Kaffee aber Bedienung könnte etwas höflicher rüberkommen

The interior is beautifully done and the atmosphere is great. The tiramisu was surprisingly dry and not very fresh, which came as a bit of a surprise. Staff was friendly and polite.

(Translated by Google) If you could give more than 5 stars, I would. Every time I visit Vienna I have to spend an afternoon here and try the delicacies. The atmosphere is great, you feel very comfortable. The service was extremely polite, attentive and courteous. (Original) Wenn man mehr als 5 Sterne vergeben könnte, ich würd‘s tun. Bei jedem Wien-Besuch muss ich einen Nachmittag hier verbringen und mich durch die Köstlichkeiten probieren. Die Atmosphäre ist toll, man fühlt sich sehr wohl. Der Service äußerst höflich, aufmerksam und zuvorkommend.

(Translated by Google) Ambience, coffee & pastries perfect (Original) Ambiente, Kaffee & Mehlspeise perfekt

(Translated by Google) Simply beautiful, it definitely belongs on the list of a coffee lover. A coffee house with history. The service is excellent and the selection of cakes is very good. (Original) Einfach nur schön, ... es gehört auf jeden Fall auf die Liste eines Kaffeeliebhabers. Ein Kaffeehaus mit Geschichte. Der Service ist hervorragend und die Kuchenauswahl sehr gut.

(Translated by Google) Simply gorgeous! The "finest" ice cream! Not so cute! Delicious! (Original) Einfach traumhaft schön! Das Eis vom "Feinsten " ! Nicht so süß! Superlecker!

(Translated by Google) The older waitress made us stupid why we tip so little !!! To speak of something alone, I find a great cheek! The cafe is really nicely decorated, but the pushy waitress means we never go there again !!!! High prices, you expect top service! Many thanks to the waitress, we will never come back !!! (Original) Die ältere Kellnerin machte uns blöd an warum wir so wenig Trinkgeld geben!!! Sowas allein anzusprechen finde ich eine große Frechheit!! Das Cafe ist total schön eingerichtet, aber durch die aufdringliche Kellnerin gehen wir nie wieder hin!!!! Gehobene Preise, da erwartet man einen Top Service!! Vielen Dank an die Kellnerin, wir kommen nie wieder!!!

(Translated by Google) Incredibly good cake, very good coffee and nice and friendly staff. Gladly again! (Original) Unglaublich gute Torte, sehr guter Kaffee und nettes und freundliches Personal. Gerne wieder!

(Translated by Google) Very tasty coffee, the cakes were tasty too, but very small for the price. The price is also higher than on the menu on the Internet. It would be nice if that were adjusted .. (Original) Sehr leckerer Kaffee, die Torten waren auch lecker, jedoch für den Preis sehr klein. Der Preis ist auch höher als auf der Speisekarte im Internet. Es wäre schön, wenn das angepasst würde..

(Translated by Google) Very nice pastry shop, attractively furnished. Priced higher, but coffee and cake were excellent. (Original) Sehr schöne Konditorei, ansprechend eingerichtet. Preislich gehoben, aber Kaffee und Torte waren exzellent.

(Translated by Google) Great atmosphere, very friendly service, excellent cakes and pastries. You can taste that the products are not canned. (Original) Top Atmosphäre, sehr freundlicher Service, ausgezeichnete Torten und Mehlspeisen. Man schmeckt, dass die Produkte nicht aus der Konserve kommen.

(Translated by Google) Very nice place ?? (Original) Sehr schön platz ??

Cosy Atmosphere, friendly Staff and delicious cakes

Incredible atmosphere. Delicious cakes and coffee and extremely friendly staff.

(Translated by Google) Very friendly service, delicious cakes and coffee. (Original) Bardzo sympatyczna obsługa, pyszne ciasta i kawa.

Downstairs and the first floor are pure kitsch, and (in my opinion) to be avoided. But some might love the Disneyworld-ish atmosphere. Once you climb up one more flight of stairs to the “belle étage,” the chief story of the house, things are really beautiful. You find yourself in the luxurious apartments of Palais Todesco which had been built in the early 1860s for the Jewish family of Baron Eduard von Todesco. (Be aware that the “Belle étage” in the past was closed during the summer months.) Cakes and pastries taste good here, but what sets them apart is their looks! It’s definitely a spot for those who love to Instagram their food.

(Translated by Google) A tourist magnet, the cake is still delicious. Tip: Have your champagne tart wrapped up nicely and have a picnic in one of the beautiful parks. Coffee to go is everywhere. If you want to stay on site, you have to look for a place - it is always very crowded. (Original) Ein Touristenmagnet, trotzdem ist der Kuchen köstlich. Tipp: Champagnertörtchen schön einpacken lassen und in einem der schönen Parks picknicken. Coffee to go gibt es überall. Wer vor Ort bleiben möchte, muss sich ein Plätzchen suchen - ist immer sehr voll dort.

(Translated by Google) Nice, but not tasty cake (Original) Schön , aber nicht leckere Torte

(Translated by Google) I also had a bad experience today. As I see it has not really been paying attention to quality here lately. We not tourists pay the same price as everyone else. € 18 breakfast with raw egg and warmed croissant. Although the waiter exchanged them, he wanted to keep the remaining amount automatically when paying ... (Original) Ich habe heute auch eine schlechte Erfahrung machen müssen. Wie ich sehe wird es hier in der letzten Zeit nicht wirklich auf die Qualität geachtet. Wir nicht Touristen zahlen den selben Preis sowie alle anderen auch. 18€ Frühstück mit rohem Ei und aufgewärmten Croissant. Zwar hat sie der Kellner ausgetauscht, beim zahlen hat er sich aber den Restbetrag automatisch behalten wollen...

(Translated by Google) A must-see location in Vienna. In one of the last days before the closing for the summer break, we were lucky enough to experience the beautiful Beletage. Breathtaking rooms, Viennese splendor and the most delicious pastry creations. A very special thanks to Saud, the best host! Interesting fact: in 1869 Gerstner took over catering in the Vienna State Opera. This partnership between the State Opera and Gerstner continues to this day (Original) Eine Must-See Location in Wien. In einer der letzten Tage bevor die Schließung für die Sommerpause, hatten wir Glück die wunderschöne Beletage zu erleben. Atemberaubende Räume, Wiener Pracht und die leckersten Konditoreikreationen. Ein ganz besonderer Dank an Saud, den besten Gastgeber! Interessanter Fakt: in 1869 übernahm Gerstner in der Wiener Staatsoper die Gastronomie. Diese Partnerschaft zwischen der Staatsoper und dem Gerstner besteht bis heute

(Translated by Google) Were up to coffee and cake in the coffee. The waiter was formally friendly, but when we had to reorder a position immediately after ordering, it was said with much less friendliness, “Daaas will be difficult. I have already entered that into the cash desk ”. Sorry, in such a café, where you pay around 12 € per person for simple cakes with coffee, I expect a little more flexibility. Unfortunately, 2 out of 3 pieces of cake were not fresh either. The decoration (cream) was flattened and the cake tasted after 3 days in the showcase. Clearly: For tourists that is enough, they only come once anyway. Sorry for the rating. With such high prices, quality and service must always be the same. The waiter has to jump over his little shadow, even if he didn't feel like us. £ (Original) Waren zu Kaffee und Kuchen oben im Kaffee. Der Ober war zwar formell freundlich, aber als wir sofort nach der Bestellung eine Position umbestellen mussten, hieß es dann mit deutlich nachgelassener Freundlichkeit „Daaas wird schwierig. Ich habe das ja schon eingegeben in die Kassa“. Sorry, in einem solchen Café, wo man für einfachen Kuchen mit Kaffee erwa 12€ je Person bezahlt, erwarte ich etwas mehr Flexibilität. Leider waren auch 2 von 3 Stücken Kuchen nicht frisch. Die Verzierung (Sahne) war plattgedrückt und auch der Kuchen schmeckte nach 3 Tagen in der Vitrine. Ganz klar: Für Touristen reicht das, die kommen ja eh nur einmal. Sorry für die Bewertung. Bei so hohen Preisen müssen Qualität und Service stets gleichbleibend hoch sein. Da muss der Kellner mal über seinen kleinen Schatten springen, auch wenn er auf uns keine Lust hatte. €€€

(Translated by Google) Local makes a good impression from outside and inside. The decor is very upscale and the service is first class. The waiters really tried very hard and were friendly, but not always really fast. The prices are decent, rather €€€ than €€. The cake looked great. We chose Kaiserschmarrn. However, this was not served in the classic version, but with warm apricot jam as the basis. I and my companion didn't like it. Portion was also small. We were a little disappointed. (Original) Lokal macht einen guten Eindruck von außen und innen. Die Einrichtung ist sehr gehoben und auch der Service wirkt erstklassig. Die Kellner haben sich auch wirklich sehr bemüht und waren freundlich, jedoch nicht immer wirklich flott. Die Preise sind ordentlich, eher €€€ als €€. Der Kuchen sah super aus. Wir haben uns für Kaiserschmarrn entschieden. Dieser wurde jedoch nicht in der klassischen Variante, sondern mit warmen Aprikosenmus als Basis serviert. Mir und meiner Begleitung hat es nicht geschmeckt. Portion war zudem klein. Wir waren etwas enttäuscht.

(Translated by Google) everything top & especially the SAUD is an excellent waiter !! the food was very good so all in one recommendable (Original) alles top & vorallem der SAUD ist ein ausgezeichneter kellner !! das essen sehr gut also alles im einem empfehlenswert

Amazing Atmosphere

(Translated by Google) The service in the lower area has left a lot to be desired recently, you can also behave more friendly behind a mask. Maybe you should be aware again that not only tourists count. (Original) Der Service im unteren Bereich lässt in letzter Zeit sehr zu wünschen übrig, auch hinter einer Maske kann man sich freundlicher verhalten. Vielleicht sollte man sich wieder bewusst werden das nicht nur Touristen zählen.

(Translated by Google) We were wonderful at the brunch, it was beautiful. Everything was fine. I can only recommend going there and being pampered once. (Original) Wir waren beim Brunch herrlich es war wunderschön Alles bestens. Ich kann es nur empfehlen hinzugehen und sich einmal verwöhnen zu lassen.

(Translated by Google) Corona has to be better or the service staff has to get much better (Original) Muss besser werden war or Corona viel besser auch das Servicepersonal muss noch viel besser werden

(Translated by Google) Nice food and nice staff! Very well! (Original) Gutes Essen und nettes Personal! Sehr gut!

(Translated by Google) We went to brunch yesterday (after Corona). The brunch was excellent as always - only served starter instead of buffet - which is not a disadvantage, by the way! But what should be particularly mentioned: the staff is extremely friendly, courteous and brisk - the smile has partially disappeared behind the mask, but was always noticeable! SUPER!!! (Original) Wir waren gestern beim Brunch (nach Corona). Der Brunch war ausgezeichnet wie immer - nur servierte Vorspeise statt Buffet - was übrigens kein Nachteil ist! Was aber besonders zu erwähnen ist: das Personal ist extrem freundlich, zuvorkommend und flott - das Lächeln ist teilweise hinter der Maske verschwunden, war aber immer bemerkbar! SUPER!!!

(Translated by Google) Very good and very nice staff ❤❤❤❤ (Original) Sehr gut und ganz nette Personal ❤❤❤❤

(Translated by Google) Thanks to the very fast, uncomplicated and friendly delivery service, my parents were able to celebrate their golden wedding with the delicious house cake that we are so familiar with! Thank you - especially in the current time, which is characterized by restrictions, it is good to enjoy a piece of Viennese tradition in the usual perfection! Thank you dear Gerstner team for continuing and sweetening the day for us or even saving yourself with your speed !!!! (Original) Dank dem sehr schnellen, unkomplizierten und freundlichen Lieferservice konnten meine Eltern ihre goldene Hochzeit mit der uns so vertrauten, köstlichen Haustorte zelebrieren! Danke - gerade in der momentanen Zeit, die durch Einschränkungen geprägt ist, tut es gut ein Stück Wiener Tradition, in der gewohnten Perfektion, zu genießen! Danke liebes Gerstner-Team, dass ihr weiter macht und uns den Tag versüßt bzw. sogar durch Eure Schnelligkeit gerettet habt!!!!

(Translated by Google) We liked everything: the coffee tastes good, tarts are delicious! The staff is very attentive and friendly! (Original) Uns hat alles gefallen: der Kaffee schmeckt gut, Törtchen sind köstlich! Das Personal ist sehr aufmerksam und freundlich!

Great café in front of Opera House. Tasty cakes, good service and not so expensive as other places. We're really like this place.

(Translated by Google) Absolutely to avoid ... Rude and rude staff, nothing exceptional cakes and hot chocolate that cannot even be defined. (Original) Da evitare assolutamente...Personale scortese e maleducato, torte niente di eccezionale e cioccolata calda che tale non si può nemmeno definire.

If you would to eat good deserts you should go to another cafe! Nothing special in food and drinks. But very cost atmosphere, a nice view from the windows on the 2nd floor and great staff!;)

Great place but the service awful. Very rude and never smile....too bad...

Very nice cake. ??

An authentic place to have coffee, tea, champagne or dessert in the heart of Vienna, located a few steps away from the opera house. We were there in December, the place was packed, people were queuing to find tables. Overall, it was lovely to see how authentic and artistic the place is with hand-painted art all over the ceiling in a gilded salon style. I wasn't impressed much with the variety of cakes we ordered neither the friendliness of their staff.

Cakes and service are nice. But so disappointed the main hall is not open for the summer until September. The area we seat in just a Normal cafe decoration.

Pleasant place. Ordered Klimt Torte(picture added) with Espresso. Recommended!

Absolutely loved this place. The staff is very friendly, the place is beautifully decorated and the food is also great :)

Excellent service: waiter spoke English very well; melange was delicious and can be made vegan, too (soya or almond milk as options). There’s a wide variety of cakes on the menu which I’ve yet to try. Will certainly come back, especially for the chill vibe and beautiful decor of the upstairs cafe.

This place exceeded expectations. Friendly staff, amazing atmosphere and a great strudel and coffee on nice porcelain plates. Watched and listened to the opera through the window from the Opera House on top of that. Couldn't have been better!!!

Worst hot chocolate ever, including those from random automats. They somehow manage to mix warm milk and Cacao powder and make something that tastes worse than either. The small desserts were not good as well.I would not have any of these even if it was for free, but they decided to go and sell these for outrageous prices even compared to other touristy places. Would never go again.

I had so so experience. The shop and atmosphere is nice, deeserts are looking good, I had only one dessert and I was disappointed. Vanilla cream cake/slice was super sweet. Maybe too sweet for me. The waiters were not so professional and elegant. Need to give them second chance.

Great coffee house by the opera, steeped in history. The name and success are bringing crowd, especially at the end of the day and weekends (I recommend booking!) but it's worth it, the pastries and homemade creations are delicious.

We booked a table in the morning intending to go for breakfast, when we arrived we were seated on the dining area on the 2nd floor, we were told breakfast menu is only available on the first floor! Given the place was full, we just ordered coffee and what they call sandwiches on their menu, but in fact it was a mini flat bread. Very beautiful place. Make you have book a table in advance and ask for the relevant seating area for your intended meal!

Wonderful atmosphere, having a slice of Sacher here is a unique experience. The service is fast and accurate. Prices are proportional to the quality of the products and of the service. I didn't appreciate much the sarcastic tone of the lady at the shop below when I didn't understood that I had to go upstairs to order (it was my first time there and I didn't know how things work). Fortunately, the kindness of the rest of the staff really surprised me. I would recommend anyone to stop here!

The place has the best atmosphere and service I’ve ever seen in Vienna. Mr. Wolfgang a special and big THANK YOU for being so kind with us today (01/11/22). Everything was perfect with the Apfelstrudel and other yummy things we ordered but your service during the time we stayed there was impressive. I really appreciate and I hope to be there soon enjoying great moments again. It’s not every day in Vienna you can have a waiter with a smile on his face all the time, being so kind taking pictures and also showing an additional room which was not open to the public on this date. To summarize, 10/10!

A photogenic place with nice stuff and good coffee. You have to wait in a queue for a while to get a seat. The cakes are fresh but extremely sweet for my taste... Would recommend to order black coffee or black tea with them, don't repeat my mistake ordering sweet coffee))

Amazing, festive atmosphere. Whole experience super classy and elegant. We ate Sacher, Klimt cake, coffee with alcohol and hot chocolate which was the best I had in my life. Very nice staff. Rooms were so beautiful, it was nice to see this 175 years old tradition and enjoy it.

Lovely interior & super friendly service but even more beautiful cakes! Downstairs cake & pastries to take away but we sat at the champagne on the 1st floor. Great champagne & wine selection by the glass but our highlight was the amazing fluffy apple strudel & also soft cheese strudel topped with vanilla sauce / custard - the most heavenly mouthful ever! Loved every bite & can’t wait to try other cakes / sandwiches in the future.

There were four people visiting this establishment. I recommend it for drinks and dessert. There was a little wait when we arrived at 12. Food and drinks were served in a timely manner, and plated well. Great ambience, good seating and service. I'd visit again if the chance is given. Warning: this establishment is not wheelchair accessible.

Food: I ordered their signature drink & cake, which were alright, not the best. The cake was soft, layered mousse chocolate with a biscuit type base. I think their signature drink name was called Bellorini, quite delicious. Cost: The food & drinks were a bit overpriced for a cafe in the city Service: - great service. Even though it was full, we were seated in a reasonable amount of time. - they can recommend some delicious treats. Did not stay there in their rooms.

Gorgeous interiors and great pastries. Try to get a spot at the second floor - the space is next level, so sophisticated, they even have a self-playing piano. Friendly service and excellent traditional Viennese cakes.

We went to 6 different cafes during our visit in Vienna and I must say, this is my favorite cafe. The decor is beautiful and the different rooms are unique. We enjoyed our time spent in this beautiful cafe. The service is impeccable. We will definitely be back. **Visited this cafe in January of 2023.**

I had been here a few times. In the 2nd floor you need a reservation. It is a very beautiful elegant Cafe /Restaurant. They have lots of selections of delicious cakes. It is also good to have a small business meeting here. In case you have a visitor, this is the best place. They have a good service and lots of tourist are coming to this place, so you really need a reservation. Online reservation is very fast to do.

The café boasts a prime location with stunning interior decor. It's a great spot to savor iconic Austrian cakes and coffee drinks. Even when it's busy, the beautifully presented dishes and neatly served cupfuls uplift your mood. I had a wonderful time. Thank you! :)

The dining room is stunning: we are inside a well preserved little palace. Service is friendly (unlike the typical local coffee house), cakes are good (but not excellent). The best time to go there and avoid waiting is in the morning as it opens early.

We had a light breakfast with some mid-morning cake 🍰. The cake is very good, not too sweet. Our favorite is the Gerstner Torte, but the Haus Torte was also very nice. The service is excellent. Very professional and courteous. The ambiance is opulent. Can only highly recommend Gerstner.

The staff was exceptionally polite, welcoming, professional, and warm, which made us feel right at home. As non-German speakers, we appreciated the staff's efforts to speak slowly and clearly, making communication easy and pleasant. Despite not having a reservation, they went out of their way to find us a table and accommodate us, which was greatly appreciated. The quality of the coffee and desserts was simply amazing, and we all thoroughly enjoyed ourselves. The restaurant itself is also stunning, adding to the already lovely atmosphere.

Seems to be a very unpopular view, but this has to be an overpriced place that only lives from the hype and attention from all the tourists passing by. 3 types of strudels, average at best. The taste, not the price. The price has to be among the highest in Vienna. If you hope to get the premium service, I'm sorry to disappoint you, but there is an attitude that goes with the service. Not my thing. Oh, and also, the tap water is €1.5 / glass. Don't take my word, go check for yourself

I had a fantastic time at this charming café. The vintage design, delicious cakes, and a view of the Opera make it a perfect spot. The staff is friendly, but reservations are a must to avoid waiting.

Very good food and beautiful venue (beside the dark lobby on the 2nd floor that ruins the historical beauty of the place). Globally kind staff, however it was disappointing to notice the lack of honesty coming from one of the waitresses. She initially correctly charged 10% tip as agreed, but since I could not pay with my phone, I went back to the table to grab a card, once back I was surprise to see a different price on the machine, but since I was not sure about it I paid without asking any question. However my expression must have looked doubtful because she immediately started to be chatty, and I felt the did it to divert my attention from the receipt. only afterward, once I was out and away from the restaurant, since the doubt persisted I checked the receipt, and she indeed had increased the tip amount while I went for my card….

I had dinner there and the place is just lovely and cozy. The portions of the cake are quite small but it’s worth it. The service is not very good but they are not rude.

The location and cake are really nice. Apfelstrudel was amazing ,not super sweet and crusty. One horrible thing:we had a bad service from one staff who is very rude for this kind of restaurant. We really disappointed with this guy particularly the others were really 😊 nice and friendly.

Great location and beautiful cafe indeed. The service is rather cold and horrible. Maybe they don’t like tourist, maybe the waitress doesn’t like Asian . Have to talk to her three times to get the whipped cream for our apple strudel. By the way apple strudel also very average

Came here as a last minute thing around 7pm in the weekend. don't know if you can book but you would still need to wait in line to be seated. We waited around 30 minutes to be seated. Waitress was nice, the cakes were delicious! The hot chocolate was not good, tasted like hot chocolate from the automachines. I reccomend the cardinal slice cake. Will come back for sure to eat and to buy takeaway cakes.

Excellent service! Thank you Tritan for being so accommodating and polite today and changing my order even though the place was so busy! What a beautiful cafe and delicious treats! The apple strudel and hot chocolate were sooo good!

Great strudel paired with decent coffee but the atmosphere is absolutely spectacular! We visited today with our kids so they(we) could take a rest from touring Vienna and were so glad we did! Located adjacent to the Opera House, the location leaves nothing to be desired! A must try for anyone visiting Vienna!

Don't waste your time. The worst customer service I've ever had. The waitresses are sneaky, lazy, and dishonest. They were all too occupied conversing with each other to complete their jobs; they have poor English proficiency but are arrogant and rude. The woman in charge of our table took our order 15 minutes after we arrived, she was standing 5 metres away from our table while writing down the order. Finally, she forgot about one of the dishes, which I had to ask about myself, and she didn't even apologise. We eventually asked for a bill and left without even touching the food. The place is kinda ‘dog friendly’. But they wouldn't let us sit in the corner because we had a tiny poodle, so we asked to be put where we wouldn't disrupt other people. Coming in and rudely educating us that the dog should be on the floor rather than on my knees because 'it's not hygienic' was a necessity for a waitress. Finally, they allowed other guests to sit in the cafe's other rooms, not just the corner table as we asked for.