Be careful! “ Sub-zero customer service “. I enrolled for the 6 month package at the highest price. I picked this package specifically for the personal training service that was offered. After registration I asked for the personal training service and was provided an email address. My emails were never replied to and I never got to use the personal training included in my package. When we notified to cancel they charge an additional 1 months as cancelation period. On top of this they charged an extra month. So in total we paid for 7 months (mostly not used due to lockdown). When we complained, they told us to contact customer service through the website. Again no response and no refund for additional charged month. They do not provide the service that you pay for and if you have a problem it will go unresolved.

They charged and continue to charge the full fee for membership during corona lockdown, and despite multiple attempts to contact customer service, nada. Even after having cancelled my contract and receiving confirmation that it's cancelled. Talk about suspicious business practices... Update: I attempted to contact headquarters in Germany and their telephone number doesn't connect. Multiple emails sent, all I get is auto-reply with "Here's how to sign up for a new membership!". I don't know what the Austrian equivalent of the BBB is, but I guess I'll have to find out and contact them. This is absolutely ridiculous.

(Translated by Google) Especially in times of Corona you can feel safe in this company. It is always ensured that everything is clean and the distance is granted. I am very satisfied, the staff is always friendly and helpful. I would gladly recommend anytime. (Original) Gerade in Zeiten von Corona kann man sich in diesem Unternehmen sicher fühlen. Stets wird darauf geachtet das alles sauber ist und der Abstand gewährt wird. Ich bin sehr zufrieden, Personal ist stets freundlich und hilfsbereit. Würde ich jederzeit gerne weiterempfehlen.

Due to the COVID-19 situation I was forced to leave the city. I asked then for a cancellation and they accepted telling me it was not a problem. But after a month they proceed to illegally charge me different amounts of money on a different times even thought all Austria was lockdown and the gym was close. Now they extended the membership (without my permission) so they can cash in and still charging me “illegally” as if I were using the gym. I sent so many emails already explaining what is happening and they always ignore me. (As I can read in the comments. I am not the only one they are playing with.) This is a COMPANY trying to MAKE PROFIT from CORONAVIRUS situation. Such an unscrupulous organization!

The Bodybalance class itself was really nice, it was a hybrid of Taichi, Yoga and Pilates. However the service of the gym itself is horrible, staff claimed that I had to fill in a mandatory survey regarding my gym habits. As I was in a hurry I politely declined and the staff refused to return my ID deposit until I have completed it. To be honest I felt forced in this situation and the survey was completed without my full consent. This class was booked through ClassPass and required 0 credits which was really nice, however the company should clearly state that the free class was in exchange for a mandatory survey instead of forcing customers to submit extra information at the end of the class and hold people’s ID deposit hostage, this is completely unacceptable!

Im already 2 years member, and i wanted to cancel my membership but its not possible, for one answer im waiting already from April and they still charging every month fees. There is no Hotline service for Customers, there is no email where you can send your request, and no one is answering on the phone in Filiale. We will see how this will end but for sure ,think twice bevor you want to be member of this Gym .

(Translated by Google) Debiting of membership fees despite cancellation. Customer service is not responding and my emails are not arriving. It seems like you can't reach customer service at all. How should one react if contributions are debited arbitrarily ?! (Original) Abbuchung von Mitgliedsbeiträgen trotz Kündigung. Kundenservice reagiert nicht und meine Mails kommen nicht an. Es schein so zu sein, dass man den Kundenservice gar nicht erreichen kann. Wie soll man da reagieren, wenn willkürlich Beiträge abgebucht werdem ?!

(Translated by Google) After I didn't get an answer to my email at the beginning of December, no reaction to my post in Instagram and also not to the private message in Instagram .. you can't even get through the phone (the number on the reminder), unfortunately I don't know what to do. I want to terminate my contract, but instead receive reminders and threats from the debt collection agency - which is already clear to me, but you don't even give me the chance to speak to someone so that I can terminate ?! I am really disappointed with how you deal with customers. I paid you my entire annual fee (one-time) for 12 months, so you don't have my bank details and you can't move in any further. I just don't want that. I would have continued to support and pay you in times of Corona without being able to train ... but now I just want to quit! And please don't say you can cancel in the member portal, that doesn't work either because you can't log in! (Original) Nachdem ich keine Antwort auf meine Mail Anfang Dezember bekomme, keine Reaktion auf meinen Post in Instagram und auch nicht auf die Private Nachricht in Instagram .. telefonisch kommt man nicht mal durch ( die Nummer die am Mahnschreiben steht) weiß ich leider nicht mehr weiter. Ich will meinen Vetrag kündigen, bekomme stattdessen aber Mahnungen und Drohung mit dem Inkassobüro- was mir schon klar ist, aber ihr gebt mir nicht einmal die Chance mit jemanden zu sprechen so das ich kündigen kann ?! Ich bin wirklich enttäuscht wie man bei Euch mit Kunden umgeht. Ich habe euch meinen kompletten Jahresbeitrag ( einmalig ) für 12 Monate bezahlt, daher habt ihr meine Bankdaten nicht und könnt nicht weiter einziehen. Das will ich nun einfach nicht . Ich hätte euch weiterhin in Zeiten von Corona unterstützt und gezahlt ohne trainieren gehen zu können... aber jetzt will ich einfach nur mehr kündigen! Und bitte sagt nicht man kann im member Portal kündigen, das klappt genauso nicht weil man sich nicht einloggen kann!

One of the best commercial gyms around, very spacious and good equipment. I have 2 comments though and I brought it up to the staff but they didn’t seem to care: 1) The absence of clips used for cable equipment that keep getting lost or stolen by gym members for some odd reason and the management is very slow to replacing them and making sure they don’t get taken which makes the equipment basically useless. 2) The other thing is you have to have Gold or VIP membership in order to have access to drinking water unless you go all the way to the bathroom inside the locker room to refill your water bottle, which is very basic to have access to drinking water while working out in such state-of-the-art gym

I resigned around 2 years ago and I got a written letter that my contract was resigned. Several months after I kept getting calls to sign up again. Now the debt collection bureau is coming after me to collect 2 months worth of subcription. This is very shady and this happened also to my girlfriend and it actually turned out they were owing her money. Fit One - 0 stars

(Translated by Google) If you are considering becoming a member - you better stay away! You can hardly get out of the gag contracts, madness! (Original) Falls ihr überlegt eine Mitgliedschaft abzuschließen - haltet euch lieber fern!! Aus den Knebelverträgen kommt man kaum mehr raus, ein Wahnsinn!

(Translated by Google) Absolutely not recommended, e-mails are not replied to. You have to call in a lawyer. (Original) Absolut nicht empfehlenswert,auf E-Mails wird nicht zurück geantwortet musstr Rechtsanwalt einschalten.

(Translated by Google) ABSOLUTELY NOT RECOMMENDED. Real disaster ... Dusty, dirty and unprofessional. I terminated my contract, after the end of the contract the debits were still continued. When I asked at the beginning of October why the money was still being debited from my account, I only received the answer "The refund of € 60 will be made on December 3rd, 2020. ". No explanation, no apology. The climbing wall disappeared from the gym, I also moved and the gym was too far for me. I asked if I could cancel the contract. I received the information that I had to wait at least 6 months for the contract to end ... I explained that the climbing wall was the reason why I signed the contract and that it has been gone for six months. I asked if we could agree to a 3 month notice but I was informed (a couple of times) that there was no chance, 6 months and that was it. There are a few more things, but I've wasted enough time. All the best. (Original) ABSOLUT NICHT EMPFEHLENSWERT. Richtig Katastrophe... Staubig, Schmutzig und Unprofessionell. Ich habe meinen Vertrag gekündigt, nach Ende des Vertrags wurde trotzdem weiter abgebucht.. Als ich Anfang Oktober fragte, warum das Geld noch von meinem Konto abgebucht wurde, erhielt ich nur die Antwort "Rückzahlung von €60,- erfolgt am 03.12.2020.". Keine Erklärung, keine Entschuldigung. Die Kletterwand verschwand aus dem Fitnessstudio, außerdem zog ich um und das Fitnessstudio war zu weit für mich. Ich fragte, ob ich den Vertrag kündigen könnte. Ich erhielt die Information, dass ich mindestens 6 Monate auf die Beendigung des Vertrags warten muss... Ich erklärte, dass die Kletterwand der Grund war, warum ich den Vertrag unterschrieb und dass sie schon seit einem halben Jahr weg ist. Ich fragte, ob wir einer Kündigungsfrist von 3 Monaten zustimmen könnten, aber ich wurde informiert (ein paar mal), dass es keine Chance gibt, 6 Monate und das war's. Es gibt noch ein paar Dinge, aber ich habe genug Zeit verschwendet. Alles Gute.

(Translated by Google) Super. The Trip in particular is incredibly awesome. Staff friendly. Everything great. (Original) Super. Besonders The Trip ist unglaublich geil. Personal freundlich. Alles super.

(Translated by Google) Just embarrassing, have been trying to stop the debits for 2 months because I can't go to training because of the lockdown, NO, I don't want any credit and NO you are not allowed to do that, if I as a customer cannot / may not use your services, then my money is to be returned and not credited. No answer by email, just annoying references to the portal via Instagram where my access data does not work. Nobody answers by phone. Consumer protection will be contacted, your amateurs. Shame on you. (Original) Einfach peinlich, versuche seit 2 Monaten die Abbuchungen zu stoppen, da ich wegen des lockdowns nicht trainieren gehen kann, NEIN ich will kein Guthaben und NEIN das dürft ihr auch nicht, wenn ich als Kunde nicht eure Dienstleistungen in Anspruch nehmen kann/darf, dann ist mein Geld zu retournieren, und nicht gutzuschreiben. Per Mail keine Antwort, per Instagram nur nervige Verweise auf das Portal wo meine Zugangsdaten nicht funktionieren. Per Telefon meldet sich keiner. Konsumentenschutz wird kontaktiert, Ihr Amateure. Schämt euch.

(Translated by Google) Best fitness studio in Vienna. Huge area with a really good selection of devices. Competent and friendly staff. Very clean. (Original) Bestes Fitnessstudio in Wien. Riesige Fläche mit einer echt guten Auswahl an Geräten. Kompetentes und freundliches Personal. Sehr sauber.

this fitness club in Germany in Chemnitz is causing me financial loss. If you want to save your money, never join this club. I signed a contract for one year. However, I decided to move to another country due to work. I came to the fitness club to terminate the contract early. I already had airline tickets and a visa in January, I informed the employees about this in January and wanted to write a statement about the termination of the contract. However, the club employees told me that it is too early and that it cannot be done without a document from a state body confirming the cancellation of the registration of my place of residence in the city and in the country. however, such a document can be obtained only 7 days before departure. I had one-way plane tickets in my hands, I had a visa to another country. I could submit these documents in January in advance. However, due to the consultation of the employees, I was able to submit an application only seven days before leaving for another country when I had a document on cancellation of registration of residence! now the fitness club said that my contract will be terminated in three months, although moving to another country is an exception to the rules. a fitness club cannot provide its services in another country, because this network does not exist there. now. I have to pay 25 euros for three months (total 75 euros) for services that I do not use, that I do not receive. I was promised that the contract would be terminated as soon as possible. This is what the employees advised me. I have been working in another country since February 28, 2023. I do not use the services of a fitness club. you're just getting money from me for services I can't get. You are deceiving your customers and causing losses. you don't care about your customers. You use your customers to collect money. instead of taking care of the customer, you treat the customer as a bag of money. in no civilized country where there is competition between clubs, there are no such long terms for terminating contracts. you cause me financial losses, you took advantage of the fact that I am a foreigner. I chose this club Fit One in Germany in Chemnitz to improve my health, and in return you cause me moral and material damage. I wish you bankruptcy! you use your customers, you must be responsible for it!

(Translated by Google) just one example: continue to debit amounts although there is lockdown. other fitness centers don't do that. not recommended at all (Original) nur ein beispiel: bucht weiter beträge ab obwohl lockdown ist. andere fitensscenter machen das nicht. gar nicht zu empfehlen

(Translated by Google) Woow I'm flashed. A whole length of power racks 😳 great equipment, great courses (unfortunately sometimes quite loud), good music, relaxed people and friendly staff. Keep it up 👍 (Original) Woow ich bin geflasht. Eine ganze Länge powerracks 😳 geile Geräte, super Kurse (leider ab und zu ziemlich laut), gute Musik, entspannte Leute und freundliche Mitarbeiter/innen. Weiter so 👍

Good gym, eveeything is to standard , friendly staff

(Translated by Google) Very nice and large fitness center. In this price category for me the best in Vienna u. Surroundings. Staff is always friendly and tried hard. Unfortunately, I cannot recommend a solarium. I think you get more color when you lie down under a street lamp. It may be possible to improve that. I basically like the sauna area too. However, you can not always relax, because some nationalities who always come in groups can simply never shut up and you think you are in the jungle. (Original) Sehr schönes und großes Fitnesscenter. In dieser Preiskategorie für mich das beste in Wien u. Umgebung. Personal ist auch stets freundlich u. bemüht. Solarium kann ich leider nicht empfehlen. Da bekommt man glaub ich mehr Farbe, wenn man sich unter eine Straßenlaterne legt. Möglicherweise kann man das noch verbessern. Der Saunabereich gefällt mir grundsätzlich auch. Jedoch kann man sich nicht immer entspannen, da manche Nationalitäten welche immer in Gruppen kommen einfach nie die Fresse halten können und man glaubt man ist im Urwald.

(Translated by Google) the power racks are really impressive. very well equipped. (Original) die powerracks sind echt beeindruckend. sehr gut ausgestattet.

(Translated by Google) fantastic studio. great design friendly staff and clean! Huge size and lots of choice. (Original) traumhaftes studio. hammer design freundliches Personal und sauber! Riesengroß und viel Auswahl.

Awesome place! No one can even come close to the equipment, feel and the fee! The staff is also very pro and nice people. Very 😊! 🙏

(Translated by Google) I am a bit disappointed right at the beginning, you simply cannot reach anyone, the participant cannot be reached. A pity Edit: was redirected (Original) Bin gleich zu Beginn etwas entäuscht, man erreicht einfach niemanden, der teilnehmer ist nicht erreichbar. Schade Edit: wurde umgeleitet

(Translated by Google) Was here on a trial training session. Nice large fitness studio but unfortunately very busy. (Original) War auf ein Probetraining hier.Schönes Großes Fitnesstudio aber leider sehr viel los.

(Translated by Google) Absolutely not recommendable! The customer service is an absolute cheek. Answers are just outrageous. Registration there is no problem until you want to log out there. My cancellation deadline has already been met, but you will automatically extend your membership without consent by 9 months from the time of cancellation! I've never seen anything like it. Of course, the money will also be debited without consent. NEVER AGAIN (Original) Absolut nicht empfehlenswert! Der Kundenservice ist eine absolute Frechheit. Antworten sind einfach unverschämt. Die Anmeldung dort erfolgt problemlos, bis man sich dort abmelden will. Meine Abmeldefrist wurde bereits eingehalten, trotzdem verlängern sie die Mitgliedschaft automatisch ohne Einverständnis um 9 Monate ab dem Abmeldezeitpunkt! Sowas habe ich noch nirgends erlebt. Natürlich wird das Geld auch ohne Einverständnis abgebucht. NIE WIEDER

(Translated by Google) Great team. Good communication. I'm looking forward to finally being able to enter my second home again xD bye for now (Original) Super Team. Gute Kommunikation. Freu mich schon, wenn ich mein zweites Zuhause endlich wieder betreten kann xD bis bald

Best Gym For Ever ;)

(Translated by Google) Member portal portal and the associated communication works great. I was helped quickly ... I do not understand the previous speakers. Got an answer to emails within two days, the member portal is usually even faster ... just because some people are too stupid to register here dragging companies into the mud because of their own stupidity. Just amusing. Don't let it get you down you do an excellent job - there is no comparable studio in Vienna, especially at the price. Hopefully we'll see you again soon. LG a loyal customer (Original) Memberportal Portal und die damit verbundene Kommunikation funktioniert super. Mir wurde schnell geholfen... Verstehe die Vorredner nicht. Hab auf E-Mails innerhalb von zwei Tagen eine Antwort bekommen, über das Memberportal geht es meist sogar schneller... nur weil manche Menschen selbst zu Dämlichkeit sind sich zu registrieren hier Unternehmen in den Dreck ziehen aufgrund der eigenen Dummheit. Einfach nur amüsant. Nicht unterkriegen lassen ihr leistet hervorragende Arbeit - gibt kein vergleichbares Studio in Wien, vor allem um den Preis. Wir sehen uns hoffentlich bald wieder LG ein treuer Kunde

(Translated by Google) The staff from February until now has improved a lot. The current ones are very nice and friendly, especially AMMAR. The offer and price is really unbeatable. There are enough parking spaces and Fit / One gives you a parking ticket. There is enough equipment, this gym is very well equipped. A round sauna after training and you can go home relaxed. I have only one tip for improvement: keep the cloakroom area clean and tidy. (Original) Die Personal von Februar bis jetzt hat sich viel verbessert. Die jetzige sind sehr nett und freundlich , besonders AMMAR. Die Angebot und Preis ist wirklich unschlagbar. Die Parkplätze sind genug vorhanden und man bekommt von Fit/One ein Parkticket. Es gibt genug Geräte, dieses Fitnessstudio ist sehr gut ausgestattet. Nach dem Training eine runde Sauna und man kann entspannt nach Hause gehen. Ich habe nur einen Tipp für Verbesserung: auf die Sauberkeit und Ordnung in dem Garderobenbereich zuachten.

(Translated by Google) Soap is always empty !!! (Original) Seife ist immer leer!!!

(Translated by Google) I've been a member of you since the beginning! I've been trying to contact you via email or phone number for a week but nothing works. I know my membership no. no longer and can't find my contract, that's why I can't register on the homepage. If someone contacts me and can help me with my prob. There are more stars! Please give me an email and I'll send you all my details. (Original) Ich bin bei euch Mitglied seit Anfang an! Ich versuch seit einer Woche Kontakt aufzunehmen per Email oder die Telefonnummer aber nichts geht. Ich weiss meine Mitgliedschaftnr. nicht mehr und find mein Vertrag nicht, darum kann ich mich auch auf der Homepage nicht registrieren. Wenn sich jemand meldet und mir helfen kann bei mein prob. gibt es mehr Sterne! Geben Sie mir mal bitte eine Email dann schick ich euch all meine Daten.

(Translated by Google) Absolutely terrible communication in the company itself. Had problems with membership fees, termination of contract, etc. From the bottom of my heart, this gym is not recommended. If you have problems you have to ring your way through 10 phone numbers and nobody will help you. (Original) Absolut grottenschlechte Kommunikation in der Firma selbst. Hatte Probleme mit Mitgliedsbeiträgen, Vertragskündigung etc. Aus tiefstem Herzen ist diese Fitnessstudio nicht zu empfehlen. Bei Problemen muss man sich durch 10 Telefonnummern durchklingeln und keiner hilft einem weiter.

Amazing gym

Big Fitnessstudio with Les Mills classes. It was great!

(Translated by Google) top studio !!!! (Original) top studio!!!!

they charge you for everything. If you forget card, 25€

(Translated by Google) madness (Original) wahnsinn

all your exercise needs! 😎💪

Best and cleanest Fitness Studio in Town

(Translated by Google) everything perfect here. I like to be there! (Original) alles perfekt hier. Bin gerne da!

(Translated by Google) great (Original) Super

(Translated by Google) unbeatable value for money! (Original) unschlagbares preisleistungsverhältnis!

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(Translated by Google) Samo Gutt (Original) Samo Gutt

(Translated by Google) excited (Original) begeistert

(Translated by Google) Sport, solarium and sauna for little money. What more do you want? (Original) Sport, Solarium und Sauna ums kleine Geld. Was will man mehr?

(Translated by Google) First cream ... everything your fitness heart desires is available here at attractive prices (Original) erste sahne... alles was das fitness herz begehrt bekommt man hier zu attraktiven preisen

(Translated by Google) Best gym (Original) Bestes gym

(Translated by Google) Huge studio. Finally friendly staff again! (Original) Riesiges studio. Endlich wieder freundliches Personal !

(Translated by Google) Never soap !!!!! (Original) Nie Seife!!!!!

(Translated by Google) Changed from CD to FIT / One at that time and completely enthusiastic. Super friendly staff, very well-kept equipment and a great price! Hopefully we'll see you again after the lockdown. (Original) Vom CD damals zu FIT/One gewechselt und rundum begeistert. Super freundliches Personal, sehr gepflegte Geräte und ein spitzen Preis! Hoffentlich sehen wir uns nach dem Lockdown wieder.

Modern fitness club with huge dumbbell area, various new exercise machines, separate areas for group fitness, own massarium and solarium. Own parking garage attached (for members). Personal training is rare due to (seemingly constant) trainer shortage.

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Great gym amazing facility, but its really far I wish it was more in the city

the best gym ive visited yet. it’s big!