The man who works in this booth (on May 7th around 12:15pm) is so rude I can't believe he works dealing with tourists and sure he is losing money for this business. Asked him about purchasing city bus tour tickets. He said they only sell tickets for the red line. I ask him if there is a difference between red line and hop on/off bus line and which one he would recommend. He said he has no idea since he lives in Vienna so he doesn't need to take the tour. What a smart alic! We obviously walked away. This is who they hire to deal with tourists? He is miserable and obviously hates tourists and should work elsewhere.

I have bought my concert ticket online and had to pick it up here. It was not easy to find this place as it is on the first floor of the nice old building across the State Opera. I was following Maps direction on the mobile and had to ask direction in order to find it. I have collected my ticket from nice ladies with excellent English.

I do not recommend to buy any ticket from Vienna Ticket Office. This is what happened to me. On March I pre-booked two ticket for the Scala di Milano Theater, as a gift for my partner who wanted to see Le Nozze di Figaro Opera on October. I payed 146.00 EUR each (120,00 EUR plus the Ticket Office fee) for a amount of 292,00 EUR that I payed immediately by credit card. I did not have the chance to choice the seats, I could just select the category of the Theatre seats (I choose "D"). I did not received any warning or information about the category I selected: when I booked the ticket there were a lot of free seats and I could freely choose - I pre-booked the tickets 8 months before the representation date. The last week I finally received the two tickets... in two different Theatre areas. Me and my partner are not togheter at all: we are in two differtent dais. This is the answer I get from the Vienna Ticket Office help desk when I ask to change one of the seat: "it is not possible to change your tickets. In category D, there are only single seats available, no seats together." But they did not advise me when I payed almost 300,00 EUR to buy 2 tickets - that everybody intends togheter - 8 months earlier. I tried to change one of the ticket directly on the Scala Ticket Office, and they told me to do not buy tickets form organization like Vienna Ticket Office, that are not authorized resellers. I hope that my negative experience could be useful for you!

I bought tickets and noticed there was a difference in price by 15 euros. Asked them to explain in an email and they did such a poor job, and even ignored my last email, that I still have no idea what the extra cost is for! Is it a processing fee? Or additional service charge (which should have been included in the original price already)?? They claim that I have a discount, which I don’t and don’t even see how applies to my situation. I would recommend anyone else to buy directly from the event and not through Vienna Ticket Office. Terrible experience, would not be ordering from them again!!

(Translated by Google) Thank you, gift for my granddaughter, best in class after completing first grade in a European school Russian / German in Berlin. She will be happy and take a friend. (Original) Danke, Geschenk für meine Enkelin, Klassenbeste nach Abschluss der ersten Klasse in einer Europa Schule russisch/deutsch in Berlin. Sie wird sich freuen und eine Freundin mitnehmen.

(Translated by Google) 30 € per ticket more expensive than ÖTicket, because of service charge. I wonder for which service I have paid this extra charge! The tickets had to be picked up, the lady at the counter, which I asked for a change was not only unfriendly but also extremely inflexible. The next time again determines ÖTicket! (Original) 30€ pro Ticket teurer als ÖTicket ,wegen Servicegebühr. Ich frage mich für welchen Service ich diesen Aufpreis gezahlt habe! Die Tickets mussten selbst abgeholt werden, die Dame am Schalter, die ich um eine Änderung bat war nicht nur unfreundlich sondern auch äußerst unflexibel. Das nächste mal bestimmt wieder ÖTicket!

(Translated by Google) it would be fair if the final price would be displayed in the card selection. With all costs, a supposed card instead of imaginary € 36, - then € 45, -. That's what I call misleading the consumer. Reminds me of the booking portals of the airlines ... (Original) fair wäre es wenn bei der Kartenauswahl der Endpreis angezeigt werden würde. Mit allen Kosten kommt eine vermeintliche Karte statt gedachter € 36,- dann € 45,–. Das nenne ich Irreführung des Konsumenten. Erinnert mich an die Buchungsportale der Fluglinien …

(Translated by Google) Rip off. Demand 40% surcharge on ticket fees. Other providers charge no fees. On top of that you can not print the tickets yourself and can not cancel. Next time I order from another provider. (Original) Abzocke. Verlangen 40% Aufschlag an Gebühren für die Tickets. Andere Anbieter verlangen gar keine Gebühren. Noch dazu kann man sich die Tickets offenbar nicht selbst ausdrucken und stornieren geht auch nicht. Nächstes Mal bestelle ich bei einem anderen Anbieter.

(Translated by Google) Very incompetent and unfriendly staff !!!!! Never ever just wasted time and annoyed and in effect never received tickets because Haha already sold her out to clueless ones (Original) Sehr inkompetent und unfreundliche Mitarbeiter!!!!! Never ever nur Zeit verschwendet und geärgert und in Endeffekt nie Karten erhalten weil schon ausverkauft Haha ihr Ahnungslosen

(Translated by Google) Rip-off, lasts forever until you get tickets - and now only a "reservation" (Original) Abzocke, dauert ewig bis man karten erhält - und jetzt auch nur eine "Vorreservierung"

(Translated by Google) RIP OFF. Inappropriate completely overdone service and system fees and no OnlineTicket shipping. Look for alternative providers! HANDS OFF ! ! ! (Original) A B Z O C K E. Unangebrachte völlig überzogene Service- und Systemgebühren und noch dazu kein OnlineTicket-Versand. Schaut nach alternativen Anbietern! F I N G E R W E G ! ! !

Avoid. Get your tickets somewhere else. Ideally directly by the organizers: you will save 20% and get your tickets right away … and would have the right support if needed. I purchased concert tickets a Friday night for the next day … the process is not automated and when I wanted to find infos if I will get my tickets on time : I found out that the customer service is available only from Monday to Friday … I thought then that I will not get my tickets and wanted to cancel the order … they offered me to charge me 20% of the amount to get a refund! First and last time!

(Translated by Google) a bit hard to find but the ladies (reception, pick up) very friendly (Original) ein bisschen schwer zu finden aber die damen (empfang, abholung) sehr freundlich

(Translated by Google) Terrible, the Mozart concerts. No claim. (Original) Schrecklich, die Mozart-Konzerte. Keinerlei Anspruch.

(Translated by Google) Disabled and people with prams have no chance here. It would be nice if you point out in the mail that you only get on the 3rd floor via various stairs. Quite a disaster and in reality just a mini call center .. (Original) Behinderte und Menschen mit Kinderwagen haben hier keine Chance. Es wäre nett, wenn man in der Mail darauf hinwiese, dass man in den 3. Stock nur über diverse Stiegen kommt. Ziemliche Katastrophe und in Wirklichkeit einfach nur ein mini-Callcenter..

(Translated by Google) Me and my husband were very happy with this service. Always my pleasure! (Original) Ich und mein Mann waren sehr zufrieden mit diesem Service. Immer wieder gerne!

(Translated by Google) They demand horrendous service fees and are then not even cooperative. Just keep your hands off !!! (Original) Die verlangen horrende Servicegebühren und sind dann nicht einmal kooperativ. Bloß die Finger davon lassen!!!

(Translated by Google) I gave a birthday card to a family member for a birthday, but unfortunately this card was lost. Mrs. Tatjana B. from Vienna Ticket Office was very accommodating and made up for our loss with a new card, which was even higher in category because our category was sold out. Thank you very much for your efforts and your kindness! (Original) Ich habe einem Familienmitglied zum Geburtstag eine Konzertkarte geschenkt, leider ging diese Karte jedoch verloren. Frau Tatjana B. von Vienna Ticket Office war äusserst kulant und hat unseren Verlust mit einer neuen Karte, die sogar noch eine Kategorie höher lag, weil unsere Kategorie ausverkauft war, ausgeglichen. Herzlichen Dank für Ihr Bemühen und Ihr Entgegenkommen!

(Translated by Google) Yesterday in the office and were very nice advice from the staff. (Original) Waren gestern im Büro und wurden sehr nett von den Mitarbeitern beraten.

The customer service at Vienna Ticket Office is simply outstanding. Yesterday I purchased tickets for the Spanish Riding School and when I received the confirmation I noticed that the date was wrong. I immediately sent an E-Mail asking to correct the date. Less than 24 hours later I received confirmation for the correct date and a cancellation for the mistaken date. I was simply amazed at their efficiency. I will definitely use their services again and highly recommend them.

A dishonest office that makes you pay a huge price for almost nothing. Even if you have a problem with your reservation they still take your money (more than 55€ to me...) without any compensation. A bad service to avoid if you want to stay peace of mind.

Compared to other ticket offices in Vienna, they are more transparent about their fees. It might seem expensive, but you have to compare the final sales price. Others just increase their total ticket price. They were really friendly, when I booked my ticket, so I do not understand the complaints of other reviewers.

Very disappointed! I paid for 25 and 26/10 and i only receive for the 26/10. They are thieves!

I purchased tickets to the Spanish Riding School performance online through Vienna Ticket Office before we left for our trip. In Vienna we had a sudden change of plans on Friday and it would have been very difficult to go to the Saturday (next day!) performance. Our hotel concierge suggested we call Vienna Ticket Office and I talked to Tatiana. She was amazing! The SRS did not offer ticket exchange at such a late date. Tatjana was able to sell our Saturday tickets and get us tickets for the Sunday performance! Her communication was excellent and it was one of the most outstanding customer service experiences I have had in years. Many thanks!

The Ticket Office is extremely effcient with prompt responses on all kinds of queries. As I had a mishap printing out my opera tickets I contacted the office, and I received an immediate reply with copies of my tickets. Great service,

My experience with Vienna Ticket Office is more than excellent. I bought tickets for Paul McCartney's concert remotely. They were very efficient and delivered the tickets to my address in just a few days. I strongly recommend their services.

The site was easy to use but my particular reason for giving 5 stars is that when I originally booked I made a mistake with the date! I contacted the ticket office explaining what had happened and the booking was changed with no fuss and a very nice accompanying email. Top marks 😃😃

Excellent service. They promptly and patiently answered my many questions via email first. Then when I was ready to book online, it all went smoothly and my confirmation to pick up the tickets arrived the next day via email. We are very much looking forward to the show. Thank you.

Never again, this place is a scam. 20% booking fee, slow processing and 20% cancellation fee, go to oeticket and save yourself money and time.

Had a great experience with the Ticketing Office. Accidentally purchased wrong ticket dates and they were kind enough to help in this matter professionally and in a timely manner! Recommend them!

Fantastic customer service. We had misplaced the email confirmation for our purchased tickets and they got back to us immediately with a backup copy of the tickets to the Spanish Riding School

Awful experience! This website is taking a huge margin for no reason. Worse, they don't send you the e tickets and so you end up at the opera claiming your tickets after having paid 110 euros. It s a scandal! Buy directly at the corresponding opera. It will be cheaper and at least you will have tickets

I was so surprise with the quality of support that I’ve got. Amazing! I was about to buy tickets for very popular, usually upfront sold out concert in very last minute. But, there were some places left and I had couple of questions regarding them. So I left the message via website chat. My expectations were that I’ll get pretty generic answers that will not help me decide. But, instead, I got a call from Vienna ticket office agent (Ana), who actually talked with me, understood my questions and concerns and took initiative to find the right answer and solution for my individual situation. Just amazing, beyond and above! Thank you❤️

I ordered tickets for GunsnRoses in Vienna, 3 weeks before the event. They were the last ones who had tickets with normal prices. One week after the order I got the tickets posted to Budapest. Everything just went fine. I would use their service again if I go to an event in Vienna.

dont use this site if you want to get tickets .... they take your money, then they send you a mail saying : this is not a ticket or a reservation, we got your money, we ll check if we can find a ticket for you ..you ll receive an answer in the next days ... and then often you dont get any answer ... avoid that site

Careful, they just make extra bookings, they confirm with voucher, and then they cancel at the last moment....

Tried booking for a guitar concert in Lisbon. Made payment thinking they had confirmed tickets (or why ask for payment). Then received an auto mail saying nothing is confirmed and give us until tomorrow - so I thought thats AFTER the concert so thats useless so I went for dinner. When I arrive home at 11pm : received email at 7:53pm saying collect your tickets 20 mins before (concert at 8:30). Useless. Politely Asked for a refund and they said NO. We confirmed etc. Its a scam. I’d never use them. They should not be promising what they cant CLEARLY deliver and not taking money from unsuspecting visitors. BEWARE.

(Translated by Google) The prices are a joke. There are no print tickets. My email regarding the validity of the voucher (only 1 year?) Was never answered. (Original) Die Preise sind eine Frechheit. Print-Tickets gibt es nicht. Meine Email bezüglich der Gültigkeit des Gutscheins (nur 1 Jahr?) wurde niemals beantwortet.

(Translated by Google) After the event was canceled I wanted my money back. That turned out to be difficult and tedious. It took some emails and a registered letter for action to be taken. The service portion of the purchase price is not refunded, it is significantly higher than that of the competition, but the service is unfortunately worse. Never again. (Original) Nachdem die Veranstaltung abgesagt wurde wollte ich mein Geld zurück haben. Das gestaltete sich schwierig und langwierig. Es waren einige E-Mails und ein eingeschriebener Brief nötig dass reagiert würde. Der Service Anteil des Kaufpreises wird nicht zurück erstattet, dieser ist deutlich höher als bei der Konkurrenz, dafür ist dass Service leider schlechter. Nie wieder.

(Translated by Google) HANDS OFF!!! NEVER AGAIN!!!! Unfortunately I got a voucher worth 100, - from a friend and was forced to buy tickets via the Vienna Ticket Office. For 2 tickets + service fee I finally paid 102, - (by the way, I would have got 3 tickets at other ticket offices at this price). The said other ticket offices send out emails if an event is postponed or canceled. Vienna Ticket Office doesn't think it's worth the effort to inform its customers - great service for which we paid over 20% SERVICE fee !!!! 2 weeks before the appointment, I asked and the answer was that the event is taking place as planned. Unfortunately not the case as we found out today - the event has been postponed to 2021 !!! (Original) HÄNDE WEG!!! NIE WIEDER!!!! Habe leider einen Gutschein im Wert von 100,-- von einer Freundin geschenkt bekommen und war somit gezwungen über Vienna Ticket Office Karten zu kaufen. Für 2 Tickets + Servicegebühr habe ich letztendlich 102,-- bezahlt (nebenbei erwähnt hätte ich um diesen Preis bei anderen Kartenbüros 3 Tickets bekommen). Die besagten anderen Kartenbüros schicken Emails aus, wenn es zu einer Veranstaltungsverschiebung oder -absage kommt. Vienna Ticket Office findet das nicht der Mühe wert seine Kunden zu informieren - toller Service für den wir über 20% SERVICEgebühr bezahlt haben!!!! 2 Wochen vor dem Termin habe ich noch angefragt und als Antwort kam, dass die Veranstaltung wie geplant stattfindet. Leider aber nicht der Fall wie wir heute feststellen mussten - die Veranstaltung wurde auf 2021 verlegt!!!

They never replied to our emails or sent the ticket. We asked many times for a refund of the 90€ we paid them but never heard back.

I had some enquiries about my booking and the way of collecting my tickets and after sending an email to the customer service they replied to me instantly with answers to my enquiries and solved any problem that I had. I have to say, one of the best customer service I ever had through email. Great team and great job. Thank you.

(Translated by Google) When trying to buy two tickets for Iron Maiden, the website crashed, so I didn't try again. After 3 months I get text messages from a dubious number, then calls, then mails in which it was evident that it was a collection agency. Unfortunately, no clarification is possible at the moment because there is apparently no one in your home office. I have never received a booking confirmation or payment request from you. I request that you contact me and clarify this phenomenon quickly. I have already phoned Klarna Bank, they cannot help me. I am really desperate for help. (Original) Beim Versuch zwei Tickets für Iron Maiden zu kaufen ist die Internetseite abgestürzt, ich hab dann auf einen weiteren Versuch verzichtet. Nach 3 Monaten bekomme ich SMS´s von einer dubiosen Nummer, dann Anrufe, danach Mails in denen ersichtlich war, dass es sich um eine Inkassobüro handelt. Leider ist zur Zeit keine Klärung möglich weil bei Ihnen anscheinend niemand im Home Office ist. Ich habe nie eine Buchungsbestätigung oder Zahlungsaufforderung von Ihnen erhalten. Ich ersuche um Kontaktaufnahme und rasche Klärung dieses Phänomens. Mit Klarna Bank habe ich bereits telefoniert, die können mir nicht weiter helfen. Ich bin wirklich verzweifelt um bitte sie um Hilfe.

(Translated by Google) urgent refund !!! no one has the right to keep my money or even give an answer ... where is the responsibility of these predators .. money or Bonus, the silence is not (Original) reembolso urgente!!!!!! nadie tiene derecho a quedarse con mi dinero ni siquiera dar una respuesta... donde esta la responsabilidad de estos depredadores.. dinero o Bono,, el silencio no

(Translated by Google) Completely overpriced and incompetent, definitely not buy here! (Original) Völlig überteuert und inkompetent, auf keinen Fall hier kaufen!

(Translated by Google) We booked the event, The Carnival On Grand Canal, The Pirates Island with 5 people on 20.02.20. Wasn't worth the money. The food was not good, the performances amateurish and the motto pirate party totally missed. No mood Music would have been suitable for a funeral service. Expected better for so much money. Not recommendable. (Original) Wir haben mit 5 Personen die Veranstaltung, The Carnival On Grand Canal, The Pirates Island am 20.02.20 gebucht. War das Geld nicht wert. Das Essen war nicht gut die Darbietungen dilettantisch und das Motto Piraten Party total verfehlt. Keine Stimmung Musik hätte zu einer Trauerfeier gepasst. Für so viel Geld etwas besseres erwartet. Nicht zu empfehlen.

(Translated by Google) Super Service (Original) super service

(Translated by Google) I bought 2 tickets for the Frank Sinatra Show at the Festspielhaus Salzburg from this company for € 50.50 each and surcharges totaling € 126.00. The result was seats exactly behind a thick concrete pillar in the Salzburg Festival Theater, without being made aware of the visual impairment. Never again (Original) Habe bei dieser Firma 2 Karten für die Frank Sinatra Show im Festspielhaus Salzburg zum Preis von je 50,50 € und Aufschlägen zu insgesamt 126,- € gekauft. Das Ergebnis waren Sitzplätze genau hinter einer dicken Betonsäule im Salzburger Festspielhaus im Rang, ohne auf die Sichtbehinderung aufmerksam gemacht zu werden. Nie wieder

(Translated by Google) So far everything is fine and professional. Gladly again. (Original) Bis jetzt alles fein und professionell. Gerne wieder.

(Translated by Google) Online ordering easy, pickup great, very friendly staff! (Original) Online bestellung easy, abholung super, sehr freundliches personal!

(Translated by Google) Everything went great, every question was answered within 24 hours! The fees are certainly not cheap, but also not uncommon. (Original) Lief alles super, auch jede Frage wurde innerhalb von 24 Stunden beantwortet! Die Gebühren sind sicherlich nicht preiswert, aber auch nicht unüblich.

(Translated by Google) I was in Vienna always at the Bristol hotel. Yesterday I booked two tickets for my favorite work TURANDOT for the sluggers on February 27th and March 1st. I was contacted by the Office who immediately and with unparalleled kindness immediately executed my request. I will always be happy to return to Vienna at the Bristol hotel where I asked for my tickets to be delivered to me. The call from Vienna came to me just as I saw the TURANDOT DVD made at the Metropolitan Opera theater. For me it was a happy coincidence. Congratulations to all the staff Mariano Ciritella (Original) Sono stato a Vienna sempre presso l' hotel Bristol. Ieri in ho prenotato due biglietti per la mia opera preferita TURANDOT per le poltronissime sia il 27 febbraio sia il 1 marzo. Sono stato contattato dall' Ufficio che con estrema ed ineguagliabile gentilezza ha immediatamente dato esecuzione alla mia richiesta. Tornerò ben volentieri a Vienna sempre presso l' hotel Bristol dove ho chiesto che mi siano recapitati i biglietti. La telefonata da Vienna mi è giunta proprio mentre vedevo il DVD della TURANDOT realizzata al teatro Metropolitan Opera. Per me è stata una felicissima coincidenza. Complimenti a tutto lo staff Mariano Ciritella

(Translated by Google) Exorbitantly high fees. It is better to buy from the direct organizer. In my case, I unfortunately received a voucher from friends and can now pay 26 euros for this event at this agency instead of 19 euros at the organizer: / (Original) Exorbitant hohe Gebühren. Besser ist es, beim direkten Veranstalter zu kaufen. In meinem Fall habe ich leider einen Gutschein geschenkt bekommen von Freunden und darf für die gewünschte Veranstaltung nun 26 Euro bei dieser Agentur statt 19 Euro beim Veranstalter bezahlen :/

The show was cancelled and I did not receive notice. We showed up and were told that it had been cancelled a long time ago. The restaurant manager said it happens all of the time. I emailed about a refund and have not received any correspondence back. Going to call the credit card company tomorrow to see what they can do.

(Translated by Google) I find the € 10 surcharge per card a little violent. I will definitely not book anything there (Original) 10€ Aufschlag pro Karte finde ich etwas heftig. Ich werde da sicher nichts mehr buchen

(Translated by Google) Fast processing! Thanks a lot! (Original) Schnelle Abwicklung! Vielen Dank!

(Translated by Google) WATCH OUT! The exorbitantly high fees for tickets are only displayed in the shopping cart in small gray letters without contrast. In my case, 24.77% fees were charged. (Original) ACHTUNG! Die exorbitant hohen Gebühren für Tickets werden erst im Warenkorb in kleiner grauer Schrift ohne Kontrast angezeigt. In meinem Fall wurden 24,77% Gebühren verrechnet.

(Translated by Google) Very pleasant lady. Super friendly and suitable information to my questions. (Original) Sehr angenehme Dame.Super freundlich und passende Informationen zu meinen Fragen.

beautiful architecture

(Translated by Google) Prompt, reliable service. Gladly again. Jo Weda (Original) Promptes, zuverlässiges Service. Gerne wieder. Jo Weda

(Translated by Google) I have received my tickets for the opera of Viennes. I am very happy. I have very good places. (Original) j'ai bien reçu mes billets pour l'opéra de Viennes .je suis très contente .j'ai de très bonnes places.

the system is so horrible. you purchase the tickets and even after you've done that the tickets are not confirmed to be yours. the transaction remains pending and only then do they tell you whether or not they can accommodate you. furthermore, they do not tell you once you request the tickets whether the seats you book are adjacent to each other. the online system is horrible. do not recommend AT ALL. very confusing and a awful system. i will never be booking anything through the vienna ticket office again. their service fees are also completely astronomical. it's ridiculous how much i was charged. it's also absurd to me how even after reserving the tickets i ended up not having tickets to the show because i failed to respond immediately to an email that was sent at 8pm on Friday night... excuse me?? furthermore, you cannot even get the tickets online and they either must be mailed to you for a ridiculous fee or be picked up, which is extremely inconvenient. for peace of mind and sanity please do not use their services.