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Frequently mentioned in reviews: customers (11) toilet (10) burger (9) staff (9) Burger (8) good (8) bathroom (8) King (7) taste (7) king (6)
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  • 5/5 Robyn P. 2 years ago on Google
    By American standards, this is a gigantic Burger King with large amounts of seating inside and outside. Staff were friendly and helped us access the restroom 🚻 ( 50 cents has to be inserted in 💶 Euro coins). When we received our food, we had a free gift- which I was surprised to discover was a lighter 😉. Very interesting giveaway 😀
    1 person found this review helpful 👍

  • 3/5 Vienna F. 1 year ago on Google
    I said the most expensive menu and I'm a fast food lover, but it was bad, The cheese was so weird i dunno why :( another point is that the employees are very slow. Yes, maybe they are very tired, thank you for their efforts, but maybe extra people for cooking-cleanning will be helpful especially for weekends and The only good thing about this place is that the king size drink and fries are affordable.
    1 person found this review helpful 👍

  • 3/5 Lucy 11 months ago on Google
    This Burger King is kind of fancy...besides the fact that on the outside tables I saw 4-5 pigeons EATING THE LEFTOVERS OF WHAT SEEMED TO BE A BURGER. It took about 10 minutes for my Blondie to be finished and I also saw many table options (although I didn't sit down). Prices have risen up and even the child options are questionable for the amount you get.
    1 person found this review helpful 👍

  • 3/5 Helena J. 7 months ago on Google
    The food was good, classic Burger King. Staff was friendly. But the lack of electric plugs especially given this restaurant is located in the city centre is unexpected letdown.
    1 person found this review helpful 👍

  • 5/5 Aimilios R. 11 months ago on Google
    Such a nice space and roomy. Fast service. The food was good and the fries 🍟 super 👌. Standard quality 👌
    1 person found this review helpful 👍

  • 5/5 TxicoTxeco 1 year ago on Google
    I had no clue how beautiful this burger king was going to be! It looks like a classy ballroom. The food was also good. No complaints!
    1 person found this review helpful 👍

  • 4/5 Thomas L. 2 months ago on Google • 844 reviews New
    This place was not so crowded so went in to rest my legs. The burger is quite universal and similar in taste back home. The staff are quite friendly and helpful.

  • 1/5 Arnold L. 1 month ago on Google • 382 reviews New
    While the building itself is impressive, it appears that its potential is not fully utilized, akin to a Burger King establishment. One notable inconvenience is the requirement for payment to access the restroom, and the sole method being a coin, which seems counterintuitive in an era increasingly reliant on cashless transactions. This practice may merit reconsideration, as it's uncommon for a restaurant not to offer complimentary restroom access for its guests.

  • 5/5 George M. 9 months ago on Google • 74 reviews
    The options were great !! I don’t find all of those in London. Hallomi or Mozzarella burger were great and the Egg burger was woooow !! On top of all of this ! The ceiling was magnificent!

  • 5/5 Antonio T. 3 months ago on Google • 26 reviews New
    Traveling from the states to Vienna is amazing. The burger king we went to was honestly amazing very clean and very delicious. Much better than America.

  • 1/5 Kat E. 3 months ago on Google • 10 reviews New
    Charges €.50 to use the toilet even as customers! We had no cash with us and they did not allow my child to use the toilet even though we ate there. This is not normal for any restaurant!

  • 1/5 Bogdan V. 1 month ago on Google • 8 reviews New
    It's a shame you have to pay for the bathroom as a costumer. Really ruined the experience for us. It's only a coin pass machine. No, card, no paper money. We came to eat, wanted to wash our hands, enjoyed a nice meal, and then wanted to have a piss. They expect us to pay twice for the bathroom after leaving 60€ for the food. You are desperate! Really a shame. If you don't have coins, no bathroom!!! I would understand this paying service for the noncostumers. But for your own costumers it's outrageous. Shame !!!

  • 1/5 Dorina Rebeka B. 3 months ago on Google • 6 reviews New
    We were robbed while eating there, the lady at the desk was not friendly or helpful at all. Our money was stolen and she showed 0 empathy. I was shocked and asked for help, while her response: yeah you gotta call police I can’t do much. - I understand she cannot show me the cam recordings without police but the behavior was unfriendly and not supportive at all.

  • 1/5 Saiful I. 4 months ago on Google • 4 reviews
    Worst service No Hygiene Customer service more than worst So disgusting to be there

  • 2/5 Dan H. 3 months ago on Google • 3 reviews New
    Bad customer service, my 14 year old daughter got scammed of 22 eur by the shift manager while requesting a refund because the order took much to much time. Instead of checking the system for the order value she was asked rudely to show the online transaction on her phone and then received 18 eur instead of 40 eur as refund (18 was the order number) while the manager disappeared in the back. Not a proud moment for BK.

  • 1/5 Mo E. 6 months ago on Google
    I find it terribly ridiculous and insulting to ask paying customers to pay to use toilets. Cheeky rude and shows how greedy is Burger King in comparison with other fast food chains. I bet you’re making more money from those toilets than selling burgers.

  • 5/5 Khalid Taimur a. 1 year ago on Google
    Located in city center area of Vienna, very classy place n very good quality food. Hospitable staff

  • 1/5 J B. 1 year ago on Google
    Long waits, dirty tables and staff stuffing food in their mouths, while serving. Honestly disgusting!

  • 3/5 Μαρίνα Ειρήνη �. 2 years ago on Google
    The food is decent but if you have high standards you will not appreciate this place. It has various options for vegetarians and the vegan patties taste good. Staff isn’t polite and also you have to pay 0.50€ to enter the WC.

  • 3/5 Alex N. 2 years ago on Google
    Would've been a 4+ if the staff was more keen to speak English, the bathroom didn't cost €0.50 (regardless of whether you've already ordered) and the ketchup/mayo wasn't sold €0.40 per pack. The place is also in an awkward spot, where the main area had no windows. The food is very reliable and up to standard price-wise, with good emphasis on vegetarian/vegan diet. Very mixed feelings around this place.

  • 1/5 Ry J. 1 year ago on Google
    No charging ports, very expensive coffees and then the toilets cost 50c to relieve yourself! And if you don't have change you can't use the toilet at all, a poor show.

  • 4/5 Muntazir A. 2 years ago on Google
    Burger king as usual makes very nice burger and their new product based on plant makes it even more interesting. Burger King is a must try.

  • 1/5 Bruno F. 1 year ago on Google
    Worst BK i've ever been to. Employees were really slow and inefficient. There was a huge pile of burguers and a lot of customers waiting. Waited 40 minutes only to find out they weren't even delivering by order number. Only when I asked for a refund did the employee take my ticket from a pile the counter to serve me.

  • 5/5 Anthony U. 4 months ago on Google
    They have enough tables inside. Ordering food was easy with the kiosk. They serve big portions of food with XL menu.

  • 4/5 Claudiu-Felix M. 1 year ago on Google
    The stores offers good food, but there is no toilet that is free of charge for the clients. Even though you are oredering food at burger king, you still have to pay 50 cents in order to be able to visit the bathroom

  • 1/5 Anshu T. 5 months ago on Google
    I visited this hotel on 18 oct, i enquired staff about vegan options, he showed to me and then he handed over to another colleague standing just next to him. since it was just a passon, i just booked my order and this amazing lady at counter she gave me ham whopper. I raised this to her and she did not admit it at all and i had to skip my dinner because of staff miscomminication. No replacement, no regret and no refund. Despite escalating also no sensitivity was shown to this act of handing over a non-veg whopper to a pure vegan person. Highly disaapoimted.

  • 5/5 Paulina P. 6 months ago on Google
    Good taste, normal burger. Nice place

  • 1/5 Fran R. 6 months ago on Google
    1. We didnt get the receipt 2. They charge the toilet for paying customers. Maybe there's some code on the receipt, but see 1. Can't even wash hands 3. The food was rubbery and stale 4. The reason we didn't clean our table, see 1-3. Clean it yourself

  • 1/5 Howie T. 1 year ago on Google
    This was the longest wait I have ever had in the burger king, it took me an hour to wait in line before I got my food. I know the staff was trying their best already but they really need to work on the SOP to speed up everything.

  • 1/5 Akhil P. 7 months ago on Google
    The funny thing here is that, the quality of the food is worse compared to any other burgerking on the planet. On top , after getting your hands messy , you even have to pay 50 cents for going to washroom for toilet or whatever. It just can't get more horrible, unacceptable and hideous.

  • 1/5 Esteban P. 1 year ago on Google
    Worst BK I have ever been to. Took almost an hour to prepare 3 simple burgers, the staff act like they were lost and don't know what they're doing. Avoid this place.

  • 1/5 Eternal T. 1 year ago on Google
    Well, if you’re going to Vienna and wanna eat something - never stop at Burger King in the very center of Vienna (on Stephanplatz). The worst fastfood place I’ve ever seen! Cold fries, cold burgers that taste like plastic gummy, unripe tomatoes, Coca-Cola mixed with water in 30/70 proportions (30 coke, 70 water). And on the top - there is no soap in the WC, so no possibility to wash up your hands properly. Poor food, sluggish stuff that just throws your food on the tray, like you’re a pig. Don’t waste your time and money in this terrible place. Your stomach won’t thank you.

  • 1/5 Sara S. 7 months ago on Google
    There is a sign saying that the toilet is only for customers, but even being a customer I had to pay to go to the toilet (0'50€). A couple of clients and I myself asked the staff about this and the girl I spoke to simply walked away. I wish they were treated the way they treat customers in this place.

  • 5/5 Tina H. 8 months ago on Google
    Nice place hidden in a very busy road. I enjoyed eating outside under the shade. They have several tables with shades outside. The place is quite old but renovated of course while keeping the integrity of the architecture. My only issue was with them running iut of water on a very hot day. Who runs out of water?

  • 1/5 Oliver P. 1 year ago on Google
    The food is same as in McDonalds but more expensive (almost double), and as in McDonalds it has no taste. The tables were greasy and dirty. They charge to go to the bathroom!!!

  • 1/5 Praveen R. 1 year ago on Google
    Me and my friends thought of have a quick bite and as well as charging my phone, we ordered a food and one of my friend can't understand the billing person's English, when she asked again, the billing person got anger and responded rudely. My friend really got sad about it. I know being server will be hard and facing lot of customers may some times frustrating, but still patience is the key skill of the that job, if you focus on customer satisfaction you need to consider it too.

  • 1/5 Nadine S. 1 year ago on Google
    I dont even know what they did to my food here. The onion rings were super soggy and there was not a trace of onion taste or texture involved in them. I got a Whopper Jr. and it tasted like the meat was 1 second from going bad, literally had to put it down after one bite cause I got a bit sick from the taste

  • 2/5 Alex P. 1 year ago on Google
    This is one of the worst meals I've had eating out in Austria in about 6 years. Not worth it at least for the main burgers they have. Save yourself the trouble and just go to McDonald's.

  • 1/5 Krisztián P. 1 year ago on Google
    I think costless/free use of toilets for guests is minimum requirement in restaurants. No one can tell me that after a few burgers your face is going to be clean. With the reciept here is not possible. From hygienic point of view this is not acceptable for me.

  • 1/5 Lucie 1 year ago on Google
    the only criticism of this snack bar is the unreal mess in the establishment. empty trays with finished food everywhere on the tables and you wonder where to sit. unfortunately, this is not the fault of the customers, but of the workers. we also had to leave the coasters on the table because all the racks were full. another thing that bothered us was the presence of homeless people, who were either begging for money and harassing all the customers, or they were eating trays with leftover food and drinks and sitting directly at the next table. it's a shame that the employees or the management is not doing anything about it. next time I will reconsider whether I will visit this establishment again.

  • 3/5 Brian S. 11 months ago on Google • 1 review
    The food was very well prepared compared to other BK locations, the vegan menu is revolutionary. However, customers do not get free use of the toilet. Their bathroom pay-to-use policy goes against basic and longstanding traditions of hospitality, us as a society should not stand back and accept such a policy. I’ve travelled to many places around the world and not once have I experienced the insanity of customers having to pay to use the toilet. It really sets a dangerous precedent. Please change this policy, have a bathroom code on the receipt.


Call +43 1 512203215 Open on Google Maps

Amenities


  • Parking
    • ✓️ Difficult to find a space
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✗ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Outdoor seating

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