1/5 Jon R. 4 months ago on Google
If
you're
looking
for
a
beautiful
hotel,
close
to
the
airport,
with
friendly
staff,
book
away.
If
you're
looking
to
sleep,
avoid.
The
stay
was
in
two
parts;
the
really
good
and
the
really
bad.
#Things
that
were
really
good
-
The
staff
were
excellent,
at
check
in,
serving
drinks
and
food
-
The
style,
look,
music
of
the
hotel
was
excellent,
one
of
the
best
we’ve
stayed
in
as
a
family
-
The
complimentary
drinks
were
a
nice
touch,
the
kids
especially
liked
their
juices
served
in
glass
tumblers
-
The
family
room
was
awesome,
the
lighting,
two
tvs,
space
and
bathroom
was
very
impressive
Things
started
on
a
high
note.
We
enjoyed
a
meal
downstairs
and
made
good
use
of
the
board
games.
We
had
an
early
start
and
an
early
flight
to
catch;
this
was
the
reason
for
booking
the
hotel
in
the
first
place.
#The
really
bad
-
We
turned
the
lights
off
at
about
21:30
to
get
some
sleep,
by
21:40
the
noise
from
the
room
above
was
thunderous
-
raised
voices
and
jumping
and
running
-
I
went
up
to
the
floor
above
(floor
5)
to
check
the
noise
was
coming
from
directly
above
us.
It
was,
running
and
children
and
adults
talking
loudly
was
heard
through
the
door
of
that
room
-
At
22:00
I
went
to
reception
to
mention
it.
The
staff
member
said
they’d
have
a
word
-
The
noises
continue.
No
one
in
our
family
had
got
to
-
or
could
get
to
-
sleep
-
At
22:30
I
went
down
to
reception
again.
Before
I
got
to
the
desk
the
same
staff
member
said
‘Same
room?’
I
said
it
was
-
By
23:30
we’d
give
up
any
chance
of
a
decent
night
sleep.
We
managed
2
hours
each
The
hotel
is
lovely,
but
it
failed
at
the
basic
function
of
providing
a
good
nights
sleep.
This
is
no
fault
of
any
staff.
€224
just
isn’t
acceptable.
I
requested
a
refund
and
I've
been
in
contact
with
the
hotel
to
try
and
resolve
this
since
late
October.
The
speed
of
response
from
the
team,
including
the
Captain/Hotel
Manager
was
helpful.
Initially
I
was
offered
a
10%
refund
(€22)
which
was
increased
to
20%
(€44).
I
don't
think
this
is
appropriate
and
will
continue
the
conversation
with
Marriott
Bonvoy
(Moxy
is
a
Marriott
brand)