1/5 Alan L. 1 year ago on Google
Avoid
buying
the
expensive
VIP
tickets
for
Strauss
&
Mozart
concerts!!
We
paid
for
VIP
tickets
(x4)
which,
amongst
other
things,
entitled
us
to
free
drinks.
At
the
interval
though
we
were
made
to
pay
for
these,
at
a
cost
of
15
euros.
Checking
the
tickets,
I
promptly
asked
for
my
money
back,
but
the
lady
in
charge
of
the
bar,
along
with
the
evening’s
duty
manager
steadfastly
refused;
the
bar
lady
even
seemed
to
find
the
whole
incident
quite
amusing,
especially
when
my
wife
became
upset.
I
emailed
the
Kursalon
Office
immediately,
receiving
an
apology
the
next
day,
along
with
a
promise
of
the
€15
being
transferred
into
my
bank
account.
If,
after
4
weeks
l
hadn’t
received
it,
l
was
told
contact
the
Kursalon
again.
This
l
then
did,
not
once
by
email
but
twice.
Two
weeks
on,
l’m
still
waiting
for
a
reply
and
my
refund.
It’s
clear
that
not
only
do
the
VIP
tickets
not
do
what
they
say
they
do,
but
neither
does
the
Kursalon
when
promising
refunds.
An
excellent
concert
spoilt
by
a
bar
lady
entirely
devoid
of
common
sense
and
a
complaints
department
not
fit
for
purpose.
Buy
the
cheaper
tickets
and
avoid
the
distress
we
experienced.