I called yesterday because my mom is unwell! The lady said an appointment had been made for the next day, which is not true at all! She was rejected even though she is physically very unwell!!!! I find it very RESPONSIBLE that she was rejected. I'm going to take legal action, that's a complete disgrace! And the woman was extremely inhumane and unfriendly on the phone today.

After I first spoke to a nice gentleman on the phone, he was interrupted several times during (!) our telephone conversation by a lady in the background and she ultimately took over the conversation. I had previously given the gentleman my details, completely free of charge. Ultimately, the lady told me that they were only responsible for schizophrenic patients and since I already had an appointment with a specialist at the end of November, they couldn't help me anyway. The fact that I have been waiting for this appointment since May and that I urgently needed help was of no interest. If you are mentally ill in Vienna and don't happen to have the necessary money for private therapy, you are on your own...

The telephone advice is catastrophic. It would be great if you could at least pretend to help. Answers like "and what do I like now?" are not particularly helpful in crisis situations. Called twice, NEVER AGAIN!

(Translated by Google) Called there twice in a year. They really took their time for me, but ultimately nobody helped. Am very disappointed. It should be a point of contact for acute situations. But it wasn't. Ultimately, the conclusion of the first conversation was "take the maximum dose of sleep medication and sleep" and the second time: "Drive to the hospital before something happens". Knowing which I have myself, but did not help me in the situation. Am very disappointed. (Original) 2x in einem Jahr dort angerufen. Man hat sich zwar wirklich Zeit für mich genommen, aber geholfen hat letztendlich niemand. Bin sehr enttäuscht. Es sollte eine Anlaufstelle für Akutsituationen sein. War es aber nicht. Letztendlich war das Fazit des ersten Gesprächs "Nehmen sie die Maximaldosis der Schlafmedikamente uns schlafen sie" und das zweite mal:"Fahren sie ins Krankenhaus bevor was passiert". Wissen welches ich selbst hab, mir aber in der Situation nicht half. Bin sehr enttäuscht.

(Translated by Google) As a person who works in the psychosocial field myself, I have to say that the staff here is completely unsuitable across the board. Something so unprofessional is almost an achievement in itself. I have to agree with the other reviews here. A call here can very well be a final trigger to suicide. I'd rather not know which victims were the last to call before putting their thoughts into action. It would be better if the PSD no longer exist and the money could be given to other bodies that are more qualified to help people in crisis situations. (Original) Als Person, die selbst im psychozialen Bereich arbeitet, muss ich sagen, dass das Personal hier durch die Bank komplett ungeeignet ist. So etwas Unprofessionelles ist schon fast wieder eine Leistung für sich. Ich muss hier den anderen Rezensionen Recht geben. Ein Anruf hier kann sehr gut ein letzter Trigger zum Suizid darstellen. Ich will lieber nicht wissen, welche Opfer als letztes hier angerufen haben, bevor sie ihre Gedanken in die Tat umgesetzt haben. Den PSD sollte es besser nicht mehr geben und man könnte das Geld anderen Stellen zukommen lassen, die qualifizierter sind, Menschen in Krisensituationen zu helfen.

I can assume the negative reviews represent only isolated cases because I was treated with kindness and respect, got a prescription for needed meds and my Dr. was very helpful and professional. Thank you!

Nach 5 minütigen Gespräch hat die Ärztin einfach aufgelegt. Das ist wie wenn man eine Notrufnummer wählt, gefragt wird, was passiert ist und dann wird aufgelegt! Eigentlich verdient dieser Verein keinen einzigen Stern!

(Translated by Google) if you really need help, you should definitely go to another office. here you are snapped at, not taken seriously and an obvious emergency was simply turned away in a very unfriendly way. i'm horrified! (Original) wer wirklich hilfe braucht, sollte unbedingt eine andere stelle aufsuchen. hier wird man angeschnauzt, nicht ernst genommen und ein offensichtlicher notfall wurde, auf höchst unfreundliche weise einfach abgewiesen. ich bin entsetzt!

(Translated by Google) The previous reviews for the PSD are in my view incomprehensible and the PSD is displayed much worse than he is. I called the PSD today because I had an acute crisis. After a short time has lifted a nice lady and has listened to my entire facts. After that, she consulted the senior doctor, who then talked to me to get an idea of ​​my situation. It was responded immediately, I was received politely, competently advised by the team, and I was even given a 3-day ration medication, since my run out. On the whole, the PSD is a good place to go for acute problems that you can not easily postpone and as I've heard today, one waits very very briefly (in another ambulance, I have already waited 2 hours, here I had no waiting). I will definitely call again, thanks to the whole team, thanks to the help, my condition has improved a lot. (: (Original) Die bisherigen Bewertungen für den PSD sind aus meiner Sicht unnachvollziehbar und der PSD wird viel schlechter dargestellt als er ist. Ich habe heute den PSD angerufen, weil ich eine akute Krise hatte. Nach kurzer Zeit hat einen nette Dame abgehoben und hat sich meinen gesamten Sachverhalt angehört. Danach hat sie die leitende Ärztin zu Rat gezogen, welche anschließend selbst mit mir gesprochen hat, um sich ein Bild über meine Lage zu machen. Es wurde sofort reagiert, ich wurde höflich empfangen, kompetent von dem Team beraten, und mir wurde sogar eine 3-Tagesration Medikamente mitgegeben, da meine ausgegangen sind. Im Ganzen ist der PSD eine gute Anlaufstelle für akute Probleme, die man nicht einfach aufschieben kann und wie ich heute mitbekommen habe wartet man auch sehr sehr kurz (in einer anderen Ambulanz habe ich schon 2h gewartet, hier hatte ich keine Wartezeit). Ich werde sicher wieder dort anrufen, danke an das ganze Team, durch die Hilfe hat sich mein Zustand sehr verbessert. (:

If you have really acute problems, please contact the telephone counseling service. Everything is handled correctly and professionally there. At the psychosocial service today all I got at the beginning was: "Yes? Please!", so I had to ask if I hadn't dialed the wrong number anyway. The woman neither addressed the situation described nor addressed me, but instead asked a question with which she basically wanted to diminish my concerns. Basically, what does that have to do with me now? After that, if anything, there was only gasping from the other end, which made me want to end the unnecessary and immensely unpleasant conversation (due to the obvious incompetence of the person on the other end). Then the other person was suddenly able to speak again, just to give me some home-baked advice, which only confirmed that she wasn't really listening to me anyway. Please sort them out because this is completely negligent towards people who may be extremely unstable. One star because there were no negative stars.

(Translated by Google) Unfortunately, I was treated condescendingly, impatiently and quite insensitively. You don't need that if you are in a psychological crisis. But the people there also seem overloaded. There is apparently more demand than supply for psychiatric / psychotherapeutic care in Vienna. (Original) Bin leider herablassend, ungeduldig und ziemlich unsensibel behandelt worden. Das braucht man nicht wenn man gerade eine psychische Krise hat. Die Leute dort wirken aber auch überlastet. Es gibt scheinbar mehr Nachfrage als Angebot für psychatrische/psychotherapeutische Betreuung in Wien.

Luckily I didn't read the reviews before calling, otherwise I definitely wouldn't have called when I was in the middle of an anxiety attack. However, as is often the case, you just have to be really lucky to get to the right people. In my case, I can consider myself very lucky because everyone I came into contact with during my crisis was extremely helpful and understanding. Both the lady on the phone who was able to offer me an appointment with a psychiatrist on the same day and the treating psychiatrist. This nurse and the nurse who was also present during the interview really took their time and gave me perspective. As I said, it was probably luck, but my experience was very positive and I would like to take this opportunity to say a big thank you. I hope that this feedback will, on the one hand, encourage other crisis intervention staff to work on themselves in order to receive such criticism more often in the future and, on the other hand, encourage patients to give positive feedback.

(Translated by Google) In my work as a pedagogue/early supporter, I referred a mother there by phone...because it was an acute emergency... She was given emergency care very quickly and competently by phone. (Original) Habe in meiner Arbeit als Pädagogin/ Frühföderin eine Mutter dort telefonisch hinverwiesen..weil es ein akuter Notfall war... Sie wurde sehr schnell u. Kompetent notfallbetreut telefonisch.

(Translated by Google) I called there for the first time today, just said hello, just wanted to talk. The lady on the phone said to me that you will call the police a few seconds after you pick up something like that ... I assume that she mistook me for another caller, or she is dependent on specialist help herself .. (Original) Ich habe heute zum ersten mal dort angerufen, habe nur gegrüßt wollte gerade reden. Die Dame am Telefon sagte zu mir, dass Sie die Polizei anrufen wird paar sekunden nachdem abheben sowas.... Ich gehe davon aus, dass Sie mich mit einem anderen Anrufer verwechselt hat, oder sie ist selbst auf Fachärztliche Hilfe angewiesen..

These are actors making fun of your feelings, NOT DOCTORS! I regretted being there.

People without empathy work there.

(Translated by Google) Thanks to the PSD and their therapy offers, I was able to bring stability back into my life with a lot of patience and support. I can recommend the therapists with a clear conscience. Crisis talks are also available in emergencies. During the first lockdown, I also found it very supportive that therapy sessions were offered over the phone. After about two years of therapeutic treatment, I still feel that I am in very good hands with the PSD! Thanks very much! :) (Original) Dank den PSD und deren Therapie Angeboten konnte ich mit viel Geduld und Unterstützung wieder Stabilität in mein Leben bringen. Ich kann die Therapeut*innen mit ruhigem Gewissen empfehlen. Auch in Notfällen gibt es die Möglichkeit für Krisen Gespräche. Während dem ersten Lockdown empfand ich es zusätzlich als sehr große Unterstützung, dass Therapie Einheiten am Telefon angeboten wurden. Nach zirka zwei Jahren therapeutischer Behandlung fühle ich mich noch immer sehr gut bei den PSD aufgehoben! Vielen Dank! :)

(Translated by Google) Very rude impatient and condescending. Medicines are prescribed for years without a physical check-up and without a proper diagnosis. Please never go there without a witness. There are also unbelievable human rights violations in the treatment room. 3 people who are being treated there have suicided within one year. This facility aims to muzzle patients with medication and to deprive them of all prospects. (Original) Sehr unhöflich ungeduldig und herablassend. Es werden Medikamente über Jahre verschrieben ohne körperliche Check up und ohne gescheite Diagnose. Bitte gehen Sie nie ohne Zeugen dort hin. Auch insbehandlungszimmer.es geschehen dort unglaubliche menschenrechtsverletzungen. 3 Personen haben sich dort in Behandlung befindliche innerhalb eines Jahres suizidiert.diese Einrichtung zielt darauf ab Patienten mit Medikamenten mundtot zu machen und ihnen jede Perspektive zu nehmen.

Very nice, quick and unbureaucratic help in an emergency on the eve of Christmas. I would be treated as courteously as if I were a paying customer and not a psychiatric patient in need of help. Unfortunately I'm not used to that...Thank you very much, thumbs up!

Terrible. A resus monkey could give me more competent advice. Unwilling to listen, always the same mantra: "Go to Hietzing with your partner" The fact that I was personally rejected and that I was sent home with my panicked friend was ignored

(Translated by Google) Of course, it depends on the district, but overall I've had very good experiences, most of them are very friendly and you can tell that they really want to help (even if you sometimes have to formulate your concerns more precisely or be a bit persistent with his wishes). I feel very good where I am now, taken seriously, respected, in good hands! I am very grateful for the help! (Original) Es kommt natürlich auf den Bezirk drauf an, aber insgesamt habe ich sehr gute Erfahrungen gemacht, die meisten dort sind sehr freundlich und man merkt, dass sie wirklich helfen wollen (auch wenn man sein Anliegen manchmal genauer formulieren muss bzw. ein bisschen hartnäckig sein bei seinen Wünschen). Ich fühle mich sehr gut dort wo ich jetzt bin, ernst genommen, respektiert, in guten Händen! Bin sehr dankbar für die Hilfe!

Ich habe mir an dieser Stelle Hilfe gesucht und bekommen. Die Dame auf der Gegenseite hat sich Zeit genommen, hat mir Lösungsansätze angeboten und war sehr einfühlsam. Ich habe schon im Gespräch meine Sichtweise ändern können. Ich kann diese Einrichtung sehr empfehlen. Vielen Dank für Eure Hilfe. (Translated by Google) I was looking for help here and got it. The lady on the other side took her time, offered me solutions and was very empathetic. I was already able to change my perspective during the conversation. I highly recommend this facility. Many thanks for your help.

Man denkt man bekommt hier Unterstützung, leider falsch. Der „Facharzt“ ist angezogen wie ein Hippy und wirkt neben der Spur… Schrecklich nie wieder! (Translated by Google) You think you get support here, unfortunately wrong. The "specialist" is dressed like a hippy and seems off the mark... Terrible never again!

(Translated by Google) Try to achieve a paid therapy for months. I lost my job and my apartment. 8-9 points I was allowed to tell my ordeal, only to be forwarded again. Now I'm supposed to be on a list, but I still have two weeks from the GKK until you want to declare me to be able to work - WITHOUT receiving any help (Original) Versuche seit Monaten eine bezahlte therapie zu erreichen. Hab meinen Job und meine Wohnung verloren. 8-9 Stellen durfte ich meinen Leidensweg erzählen, um dann erst wieder weitergeschickt zu werden. Jetzt steh ich angeblich auf einer liste, allerdings hab ich noch 2 wochen von der GKK bis Sie mich wieder als arbeitsfähig erklären wollen - OHNE jegliche hilf erhalten zu haben

(Translated by Google) Thanks for nothing! In case of emergency, please contact the Crisis Intervention Center Lazarettgasse or, as a relative, the HPE Vienna. The PSD is not very helpful. (Original) Danke für nichts! Bitte im Notfall ans Kriseninterventionszentrum Lazarettgasse wenden, bzw als Angehörige/r ans HPE Wien. Der PSD ist wenig hilfreich.

(Translated by Google) Just never call there to ask something ... you will not get any answers ... on the contrary you will be snorted that you dare to ask a question at all ... thanks for NO help .... now after 2 years I found out the answer to my question alone .... please delete your phone number or ask people who also want to help! You drive people to suicide because, despite a cry for help, they receive no help! (Original) Ruft Bloß niemals da an um etwas zu fragen...ihr erhaltet keine antworten...im gegenteil ihr werdet noch angeschnautzt dass ihr euch überhaupt traut eine frage zu stellen...danke für KEINE HIlfe ....jetzt nach 2 jahren hab ich die antwort auf meine frage allein herausgefunden.... bitte löscht eure telefonnummer oder stellt leute an die auch helfen wollen! Ihr treibt menschen in den selbstmord weil sie trotz hilferuf keine hilfe erhalten!

(Translated by Google) If you have any real problems, never call there! Dislikable, no empathy. Total wrong occupation! Simply irresponsible! (Original) Sollten Sie wirkliche Probleme haben, rufen Sie niemals dort an! Unsympathisch, keinerlei Empathie. Völlige Fehlbesetzung! Schlichtweg unverantwortlich!!!

(Translated by Google) If help is really needed, this is the wrong place! Totally indifferent to the conversation, even almost annoyed. Shocked. (Original) Falls wirklich Hilfe gebraucht wird, ist das die ganz falsche Stelle! Total gleichgültig beim Gespräch, ja sogar fast genervt. Total schockiert.

(Translated by Google) Have been there psychologist, psychiatrist and social worker for many years, have always helped me a lot in many situations, not only with the disease. (Original) Habe dort Psychologin, Psychiaterin und Sozialarbeiter seit vielen Jahren, haben mir immer sehr weitergeholfen in vielen Situationen, nicht nur bei der Krankheit.

(Translated by Google) Called because of an acute situation, talked to the lady, briefly silent so I can think about my next words and she directly said "Is that all? There are others who call here". Whoever that woman was, she should look for a new job. LG (Original) Wegen einer akuten Situation angerufen, mit der Dame geredet, kurz geschwiegen damit ich über meine nächsten Worte nachdenken kann und sie meinte direkt "Ist das alles? Es gibt noch andere, die hier anrufen". Wer auch immer diese Frau war, sie soll sich einen neuen Job suchen. LG

(Translated by Google) Doctors are good at work, at least my therapist, and social workers alike, eager to help you, but the ones in front, the so-called "empfangsdame," are of ordinary dismay. Especially a man who sees the tail almost to the door, but you ignore the last man. And when he finally comes to take your e-card, he looks at you with unruly disgust. I would also like to dance to see what it is like to be sick and humiliated. Even for a recipe I was 30 minutes. (Original) Doctorii sunt de treaba,cel putin terapeuta mea, iar asistentii sociali,la fel,dornici sa te ajute,dar cei din fata,asa numitele "empfangsdame" sunt de o nesimtire ordinara. Mai ales un barbat,care vede ca e coada aproape pana la usa,dar te ignora ca pe ultimul om. Iar cand in sfarsit vine sa ti ia e-cardul te priveste cu un dezgust fara margini. Tare i as dori si dansului sa vad cum e sa fii si bolnav si umilit. Pana si pt o reteta am stat 30 de min.

(Translated by Google) Was there often, no help, the friend who was with said that would not listen at all. (Original) War öfters dort, keine Hilfe, der Freund der mit war hat gesagt die würden überhaupt nicht zuhören.

(Translated by Google) I would not recommend calling here in an emergency situation. Was within a minute with "call your doctor." At this time depressing, by now I find it rather shocking. (Original) Ich würde nicht empfehlen, in einer Notsituation hier anzurufen. Wurde innerhalb einer Minute mit "rufen Sie bei Ihrem Hausarzt an" abgespeist. Zu diesem Zeitpunkt deprimierend, mittlerweile empfinde ich es eher als schockierend.

Unfortunately, my experiences with the 24-hour telephone emergency service vary widely and actually mainly consist of two extremes. While without exception all the doctors I spoke to (and there were a few last year due to a serious health crisis!) were nice, patient, understanding and competent, some of the employees at the telephone switchboard (here again, not all of them! They were also normal, nice and... empathetic people among them!), for whom the word "empathy" seemed to be a foreign word and who wouldn't let you talk to a doctor at all, but instead threw unqualified remote diagnoses in your face, which occurred during a crisis (i.e. severe panic attacks at night). were more than just inappropriate! My conclusion is: if you are lucky enough to be put through to a doctor by a normal employee, you can definitely get help!

Absolutely unprofessional and catastrophic, you try to get help in an acute crisis situation and all you get is "And why are you only seeking help now, you should know better" and "And what do you expect from us now? Call a psychiatrist and make an appointment, you'll have to wait a few months but that's just how it is." I can very well imagine that this service could trigger suicide in vulnerable people, if I could give this zero stars I would.

It doesn't even deserve a star. In my life I have never seen people more soulless than here. I called because I had to travel due to a death in the family, I asked from the bottom of my heart to give me the necessary prescription for the trip and the answer was dry and full of hate: you will have to wait until next week. What you have done to me or other patients, I wish from the bottom of my heart that it would happen to you. Exactly when you need help the most, don't get it.

Review due to mixed feelings, on the one hand it was good that I was called back by a specialist after about 2 hours, on the other hand I felt really bad, my mother called and was confronted during the conversation by a gentleman who was apparently totally overloaded with: "Call now already the mother". in a laughing tone. So if you need shock therapy you should call here. Two stars because the gentleman on the line apparently should call someone himself.