1/5 Ana K. 2 years ago on Google
Although
I
love
the
coffee
offered
at
J.
Hornig,
the
customer
orientation
of
the
manager
(I
think
her
name
is
Ms.
Barbara
Bauer)
of
this
cafe
in
the
7th
district
is
highly
disappointing.
I
was
working
on
my
laptop
in
the
corner
of
the
cafe
when
the
café
manager
asked
me
to
remove
an
empty
plate
from
the
couch.
I
did
so,
but
I
found
her
approach
rude
and
unprofessional.
I
did
not
say
a
word
but
shook
my
head
in
disappointment
with
this
behaviour
and
continued
working.
As
the
manager
saw
me
shaking
my
head,
she
went
out
from
her
office
and
started
scolding
me
for
it.
She
was
clearly
angry
that
I
shook
my
head,
saying
that
an
empty
plate
could
stain
the
leather
couch
or
leave
a
scratch,
and
therefore
I
had
no
right
to
express
any
disappointment
with
her
request.
When
I
replied
that
I
was
surprised
by
her
rude
request,
and
not
by
the
request
per
se,
she
answered
that
when
she
said
"take
away
your
plate
from
the
couch!"
she
was
polite
as
she
added
a
word
"please"
at
the
end.
Since
my
online
meeting
started
at
that
moment,
I
asked
her
to
leave
me
alone,
as
I
needed
to
work.
After
finishing
the
work,
I
decided
that
I
needed
to
try
to
reconcile
with
the
manager,
since
I
liked
the
cafe
and
did
not
want
to
have
bad
memories
of
it.
I
asked
the
manager
to
take
a
moment
for
me
to
discuss
the
situation.
I
told
her
that
I
really
like
the
J.
Hornig
cafe
but
believed
that
her
request
could
have
been
politer
as
I
am
a
customer
who
was
rudely
interrupted
during
work.
I
told
her
that
when
I
was
working
with
my
laptop,
there
was
very
little
space
for
a
laptop,
a
coffee
cup
and
an
empty
plate,
so
I
put
this
plate
on
the
couch
to
make
some
extra
space.
I
added
that
within
half
an
hour,
not
a
single
worker
approached
me
to
pick
up
this
plate.
The
manager
replied
that
this
cafe
has
a
self-service
system
and
that
I
could
have
chosen
for
myself
many
other
larger
tables.
When
I
replied
that
I
did
not
know
about
the
"self-service"
system
in
the
cafe
and
that
despite
this
system,
the
manager
could
have
politely
approached
me
with
her
request,
she
answered
that
I
could
go
to
the
order
counter
and
read
about
the
“self-service”
system.
The
manager
also
added
that
she
does
not
care
about
everything
else
I
said
as
"this
is
her
cafe",
meaning
that
she
can
do
whatever
she
wants.
I
had
no
choice
but
to
answer
that
since
she
does
not
want
to
resolve
this
misunderstanding,
I
will
have
to
leave
a
complaint
on
the
social
media,
to
which
she
did
not
respond
and
simply
left.
To
sum
up,
I
believe
that
any
customer
has
the
right
to
choose
any
available
seat
in
the
cafe
at
his/her
own
discretion
and
has
the
right
not
to
explain
this
choice.
Since
I
needed
a
quiet
place,
I
chose
that
particular
table
in
the
very
corner
of
the
cafe
so
that
I
would
not
be
distracted
from
my
work.
Moreover,
I
believe
that
everyone
has
the
right
for
freedom
of
emotional
expression.
I
complied
with
the
manager’s
request
without
objection,
although
I
was
very
disappointed
about
her
rudeness.
I
think
I
have
every
right
to
express
my
disappointment
in
any
way
that
I
deem
necessary.
I
wonder
why
this
manager
thinks
that
since
she
runs
this
café,
she
has
the
right
to
scold
people
for
their
natural
reaction
to
her
rudeness.
Also,
there
were
no
signs
in
the
cafe
prohibiting
placing
plates/cups/cutlery
on
the
couch.
The
plate
I
left
on
the
couch
was
clean
and
neatly
places.
It
is
a
pity
this
misunderstanding
led
to
such
a
big
disappointment
and
left
an
overall
bad
impression
of
the
cafe.
No
matter
how
good
the
food,
drink
or
the
design
of
the
cafe
is,
a
human
approach
is
of
great
importance
and
this
is
what
is
this
café
lacks
as
the
people
at
the
managerial
level,
the
leaders
of
this
establishment,
do
not
care
about
establishing
good
relationships
with
their
customers
and
do
not
try
to
resolve
the
problems
peacefully.
Moreover,
they
seem
to
be
unwilling
to
try
to
solve
issues
despite
the
customer’s
approach.
This
leads
to
only
one
conclusion
that
management
only
cares
about
money
and
does
not
care
about
a
good
reputation
among
their
customers.
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