1/5 Estefania F. 2 years ago on Google
Deeply
disappointed!!!!!!!!
Sad,
bad,
disgusting,
terrible,
i
don't
know
how
else
to
express
this
disaster!!!
They
sold
us
tickets
for
an
ORCHESTRA
and
there
were
only
4
musicians.
We
tried
to
explain
before
the
concert
that
this
was
not
what
we
bought
but
they
said
we
would
have
to
wait
untill
the
end
to
talk,
and
then
they
told
us
they
could
not
give
us
a
refund
because
we
said
the
musicians
played
well
(yes,
fine,
i
was
being
polite
and
could
not
say
the
4
musicians
were
bad,
but
this
is
not
what
we
paid
for!!!!).
We
paid
80€
for
two
tickets
and
they
gave
us
one
extra
for
free
(that
we
didn't
use),
and
the
person
who
talked
to
us
said
we
ONLY
PAID
THAT
so
we
couldn't
complain.
They
also
insisted
we
should
have
asked
if
the
orchestra
(about
12
musicians)
that
appeared
on
the
papers
they
gave
us
when
selling
the
tickets
was
actually
going
to
play,
because
it
was
our
fault
that
we
didn't
ask
if
the
show
was
as
it
was
shown
on
the
picture.
THAT'S
LYING
BY
OMISSION,
DEAR.
I've
never
thought
i
would
be
this
disappointed
when
coming
to
Vienna
because
of
the
fraud
and
the
extremely
pathetic
customer
service.
To
solve
the
problem,
the
girl
offered
us
a
bottle
of
water
and
a
cd
(that
i
can't
even
hear
because
i
don't
own
any
device
that
allows
cds
anymore)
and
that
was
it
for
her.
Actually
i
left
to
my
airbnb
TO
CRY
because
this
ruined
my
music
experience
in
Austria.
Thank
you
very
much.