Awful ! Horrible 4 nights there. A lot of appeance for low quality. The owner is not nice. Very bad quality bed with moisture. They never bring any towel in spite we ask many times. The rented motor bikes are dangerous very old and not stable. I spent 4 month this year in VN, I find the worst services in this place. I AM HiGHLY SURPRISED TO SEE A 4.7 mark on google !!!

The place is very cozy and the people working here are really nice and helpful. They can keep your bags before and after checkout if needed. They also can help you get a taxi from the hotel to the airport :) Thanks so much for everything you are lovely !!

The only hotel in Vietnam where the room, pool and bathroom was not clean. They don’t have enough fresh towels to give you everyday. We were a group of 6 guys and our towels were not changed in the 3 day stay. Owner was very unfriendly. He did not let us keep our bags at the reception on last day for some shopping. We would not recommend this place at all. For everything you will hear a no first from the owner.

The host in this hotel is husband and wife may be. And they are the worst people in entire vietnam. We came across so many people in vietnam and every one is so kind and welcoming. Even after huge language barrier, however this couple are the worst. About the stay the bed does not have mattress it has a normal sponge and only a bedsheet on it. And bed makes noice as if its broken. When we asked about the mattress the host said that is all we have. Also they mentioned they have a lake view rooms which is not true. The lake is only visible from terrace. When we complained about the room the host canceled our booking and he asked us to put the reason as "we changed our plan" in the email. On the last day our check out time was 11am, we checked out at 8 am and asked him if we can keep the luggage in the lobby for few hours and will directly leave for airport. But they straight away denied. They do not have fans in rooms only ac. Which takes lot of time for cooling. Also then swiming pool is indoor swiming pool which is not as it looks in photos it is very unclean. We stayed there for 3 days as we had already paid in advance and they did not provide us fresh towels and the reason he gave was. We only have european guests and they do not use towels so.... PLEASE DO NOT BOOK THIS WORST PLACE. IT IS WASTE OF MONEY.

Hey world, This is in detailed review of this place. Please read it before you choose to stay here. There is reason why this review is super long. We booked this place for 3 nights for our last days in Vietnam. And we had an horrible experience there. (We had to booked because, there were not a single stay available in central of Hanoi) -The host is bad person we ever met in our whole Vietnam trip, felt bad for us that we met such person in our last couple of days in this beautiful country. He is super rude and fraud. After booking when we were roaming around the old quarter, looking for Ha long trip booking, when we told them we are staying here, many told us about him. That we shouldn’t stay there, he is know for bad behaviour and bad service. -Once you book, he keep texting you, asking when you are reaching, where have you reached. And he made us feel bad for reaching late. And we reached late because our bus got delayed. -The scam, the room which we had book and the room which we got are different. One room was correct but the other one was totally scam. It was showing one lake facing room, but in the morning when we woke up we only saw walls all around, so he have us different room. And when we asked about the same. He came and showed us, dirty indoor pool which is there inside the villa and said this is the lake. Hahaha. I thought he was joking but the he tried to sell this concept to us for good 10 min. That’s how our morning started in this beautiful city. After arguing for half n hour, he ready to gave us upgrade but not late view room, just a bigger room that’s it and keep telling us that, he have upgrade for us for free 😂 hahaha :) joke. And for that he made us cancel the online booking and asked us to send mail from our inbox saying we are cancelling the stay, when we draft the real reason to cancel the booking he refuse to sent such mail. And said if we do so, he can’t do anything about the fraud room scams which he had done with us. -In out 3 nights, 4 days stay there he replaced the towel only once for us. That too only two towels between six of us. Next day when we asked for towel you’ll laugh at the reason which he gave, “Our guest are usually European tourits .they rarely use hotel towels .so we don't have any towels” that’s exactly what his words, not kidding 😂 -cherry on the top, while leaving we wanted to keep the luggage downstairs, As a backpacker traveler we do that always if you bus/flight is in the evening we do checkout on time and keep luggage at corner to pick later. But this guy refuse to do that too. Again fraud saying the entire hotel is book and you can’t keep luggage. -The Jimmy and the lady both are very rude and equally bad as a person and as a host. Writing this because I feel, no one should face what we had faced. Feeling sad for leaving county on this note.

Don't know how this has received a good rating. Don't stay here, a long way away from old town (20 mins by car). Room smelt and the door to balcony didn't lock. The area is dodgy as, the gate is always locked. We decided to leave to another hotel which was only a little more expensive. Right in the middle of old town. The hotel then refused any kind of refund for our remaining 3 nights. Go s omewhere else!

Not shown as in pictures. The lake is visible from terrace rest all rooms have view of nearby buildings. The owner is very RUDE. We asked for late checkin as our bus was late he kept on calling every 30 mins even though we told him we will be 5 hours late. We were there for 3 nights. No towels were replaced. When asked he told we have European guests and they dont use towels. And our laundry guy comes at 2 pm which I didnt find a valid reason. The beds doesnt have mattresses. It has sponge. We were 3 persons in one room and he gave only 2 blankets. When we were checking out of the hotel we asked if we can keep our luggage for 2 hours at his lobby. He straightly refused saying our hotel is fully booked and we cant keep it. And one more thing his wife is as RUDE as him. On my whole trip to vietnam whomever i met we very NICE KIND AND HELPFUL PEOPLE. But this GUY AND HIS WIFE WERE COMPLETELY OPPOSITE. I WOULD SUGGEST TO EVERYONE NOT TO STAY HERE. I THINK HE IS A FRAUD AND A SCAMMER. I WISH I COULD GIVE ZERO STAR. GOOGLE PLEASE ALSO ADD ZERO STAR OPTION.

Great place and great owner ! Stayed there 5 days and been 100% satisfied. one of the cleanest rooms we had during our trips with great smell and cool flair. Very helpful and great host who helped us with everything we needed . Will be definitely back again

To say that the owners are unfriendly and unprofessional is an understatement. As many people have already said: they are basically trying to scam you in any way that they can. From the price being higher than agreed, to the rooms being dodgy and not as they are on pictures, and towels which are falling apart. They also arranged a bus with hotel pick up for me, which turned out to be a scooter to the bus station. While it was raining. With a backpack. And they said if I don't get on the scooter and miss the bus they won't refund the money. So apparently, even your safety doesn't mean much to them if they can rob you of a couple of dong. Avoid this place!

Worst experience ever. The owners were very rude. They lock the gate even when the guests are inside. No food available. Booked for 3 nights but spent 1 night only and changed the hotel immediately.