1/5 Ty V. 8 months ago on Google
This
place
seriously
needs
to
work
on
their
customer
service!!
I
received
an
invitation
from
my
cousins
this
past
Sunday
for
lunch.
She
made
reservations
for
the
four
of
us.
The
lady
at
the
front
of
the
restaurant
was
extremely
friendly
and
guided
us
to
our
dining
area.
The
aesthetics
of
this
place
is
beautiful,
a
nice
terrace
on
the
top
with
live
music
and
views
of
the
city,
while
also
having
a
lower
dining
area
inside
a
cave
which
is
where
we
sat.
Our
reservations
was
for
1:30pm
and
we
were
sat
immediately.
The
restaurant
knew
we
were
there
for
the
festival
special
so
they
already
had
our
food
orders.
However,
no
one
came
to
our
table
to
even
offer
us
a
drink
for
at
least
20
minutes.
We
all
noticed
that
the
floor
was
full
of
servers
but
none
of
them
took
the
opportunity
to
ask
for
our
orders,
not
even
water!
After
waiting,
one
of
the
servers
asked
if
we
wanted
anything
to
drink
and
we
ordered
a
pitch
of
Rose
Sangria.
The
Sangria
took
a
while
to
come
but
overall
the
taste
was
good.
The
food
came
almost
2
hours
after
we
got
there.
Unfortunately
I
was
extremely
disappointed
in
the
quality
of
the
food
and
the
flavor.
It
tasted
like
buffet
food
from
a
low
quality
restaurant.
The
meat
was
extremely
dry
and
a
bit
cold,
chicken
tasted
old/reheated.
For
the
atmosphere
and
vibe
they
portrayed,
this
restaurant
is
not
worth
the
price
because
of
the
quality
of
the
food
and
service.
It
could
be
a
good
option
to
grab
a
drink,
but
not
to
dine
in
and
be
ignored.
After
I
finished
my
drink,
another
server
took
my
glass
but
didn’t
even
offer
me
the
option
to
order
another
drink.
We
had
a
lot
of
leftovers
and
one
of
my
cousins
asked
the
server
to
pack
some
of
the
food.
The
server
literally
said
that
they
“charge
for
each
plate”…
we
were
all
confused
why
the
need
to
mention
it.
They
ended
up
bringing
plastic
food
containers
and
my
cousin
packed
what
she
needed.
Not
long
after,
the
server
brought
the
check
to
our
table.
We
hadn’t
even
asked
for
the
check
and
we
were
still
waiting
to
get
our
desserts.
This
is
the
first
time
in
my
life
that
I
go
to
a
restaurant
that
brings
me
the
check
without
bringing
the
final
course
yet.
Extremely
UNPROFESSIONAL!!
I’ve
dined
in
different
cities
around
the
world,
Michelin
restaurants,
street
food
spots,
local
small
business
restaurants,
and
have
never
experienced
such
poor
service.
As
the
owner
of
this
place,
please
spend
more
of
your
resources
to
train
your
workers
better
and
have
proper
etiquette.
If
you
don’t
have
the
resources
for
that,
hire
individuals
who
are
professional
and
that
seemed
to
love
what
they
do.
It
was
the
middle
of
the
day
and
the
faces
of
most
of
them
looked
like
they
were
tired
and
careless.
I
was
excited
to
try
this
spot,
but
will
not
be
returning
here.
Spend
your
money
elsewhere,
so
many
food/restaurant
variety
in
the
DR
to
come
back
here.
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