My husband and I recently stayed at Las Alcobas for two nights on our honeymoon. We were debating between staying at a larger, "big box" hotel and Las Alcobas, and are so glad we chose to stay at Las Alcobas. Everyone was so friendly and welcoming, and made our stay truly memorable. We were upgraded to an executive king room, which was not too large but was well and thoughtfully appointed. The bathroom was especially lovely, featuring a jacuzzi tub, body jets in the shower, and Toto bidet system. They even have options to prepare various bathtub soaks in your room. The bed was very comfortable, and we loved the evening turn-down service. The Aurora Spa was an excellent experience, we each had 60 minute massages that were just perfect. Through our booking, we had a daily included "Mexican Breakfast" at the hotel restaurant Anatol, which was delicious.The hotel also has a great location, we were able to walk to numerous restaurants, and the Bosque de Chapultepec and Museum of Anthropology were also very close by/walkable. The concierge staff was so friendly, and were able to recommend nearby restaurants and help make reservations. We just wish we could have stayed longer! Thank you Los Alcobas!

The problem with this hotel is that they are not consistent with their regulations. I booked two separate stays and asked if I could leave part of my luggage behind during the 5 days I would be away. They initially agreed. When the time came to check out and just as I had to run to catch my plane, they inform me that it is against their regulation to store my luggage. They left me hanging just like that. Offered no solution. Fortunately I found another hotel around the corner where I was able to book my next stay and they were happy to store my luggage. Needless to stay I canceled my next stay at Las Alcobas and do not plan to stay there again and expose myself to their unprofessional inconsistency.

I just came here for a massage at the spa. It was phenomenal! Probably the best massage I've ever had, but surprisingly very affordable. There was a fancy shower in the room to use afterwards as well.

Did a 3 night 4 day stay recently. The hotel is located in Polanco near plenty of restaurants and cafes that can be reached on foot. Believe the reviews that say how attentive the staff is. They accommodated our every need. We had trouble buying museum tickets to Casa Azul from the States . I reached out to the hotel a few days prior to our trip and they booked the tickets for us. They also organized transfer to the airport for us with an excellent driver. The hotel and room were clean and well maintained . Our trip also included a small but delicious continental breakfast that had fresh juice, coffee , fruit yogurt parfait , and a basket of fresh pastries. The room also included sodas , juices , water , and snacks that were included and restocked daily. I would recommend this place hands down over any of the big hotel names. Looking forward to coming back one day. Thank you to the staff and management for a wonderful stay!

Amazing location, great service and beautiful decor. Loved it

Had an amazing experience here! Customer service is another level. All the staff is amazingly nice and friendly. Hotel and rooms are beautiful and clean! Also they have the best margarita! Definitely going back!!!

What a fantastic small hotel in CDMX! Staff could not have been more attentive. And we loved the Bulgari toiletries. And the incredibly quiet room. Will definitely come back!

Las Alcobas is amazing! The rooms were lovely & luxurious and impeccably clean, and continued to be cleaned and serviced perfectly during our stay. The hotel service, including the front desk, concierge, housekeeping, and restaurant staff, was amazing, everyone was over-the-top kind and warm and helpful. The size of the hotel is perfect, allowing privacy and independence, but still small enough that you are not an anonymous customer. The location is fabulous - completely safe and beautiful and a walkable area, and easy to uber/didi to other locations. The restaurant Anatol is also amazing, and has easily become one of our favourites. This was not our first time in CDMX and by far Las Alcobas has overtaken any other hotel that we have stayed in, and we plan to return to it.

Perfection! I typically stay in historic ‘grand dame’ hotels, however, Las Alcobas is akin to staying in a friend’s home. Albeit one with spectacular design sense and a truly caring and professional staff. The rooms are incredibly well designed and filled with special touches almost everywhere you look. The fully kitted out mini bar is filled with delicious (and complementary) treats. The dressing mirror, I wish I had this at home…and the Swiss shower too. Don’t miss the restaurant’s here. On this visit I had only breakfasts in the am (outstanding food, stellar service), but on my last visit had lunches and dinner and the food, like everything else at Las Alcobas, is spectacular.

Cozy hotel in a great location with a thoughtful team. Stayed for two nights as a family of three with a 17 month old and everyone went above and beyond to make our stay pleasant.

While the staff is really friendly, and the location is perfect, there is a lot of the noise from the club across the street. Don't book this place if you're a light sleeper or like a cooler room. The AC would not go below 21°C/70°F (for some good won't matter). The rooms are also really small, and for some reason the housekeeper emptied our trashcan onto our open luggage. The staff were very apologetic, but it was really strange.

Excellent service, great restaurant and room service. Quiet room and comfortable bed. Fantastic bathroom with jet tub and 8 head shower for an instant hot or cold soak. Perfect proximity to the best of Polanco. We had a few little things come up and service was quick to fix them. Thanks team Las Alcobas for making it a wonderful first visit to Mexico City!

We stayed at Las Alcobas in February for the first half of our honeymoon. Our room was upgraded, and we had a full breakfast (not just continental) included in our rate. The staff was wonderfully attentive. Coffee and water were also complimentary and always readily available. The room was cleaned twice per day, once also with turn down service. The hotel arranged a trip to Teotihuacan and to Casa Azul, both of which I’d recommend, as well as transportation to and from the airport. While I’m not sure I will stay in the Polanco neighborhood the next time I’m in CDMX, this was one of the best experiences I’ve ever had at a hotel, and I couldn’t recommend it more.

The location is perfect. The hotel is not big. Service is good. However, "smart" room device doesn't work properly. As example , if you go to restroom at night , the entire room lights up. Also, I tried to watch Netflix one night ,the picture doesn't load and maintenance service was not available in the weekend night: ( You cat't open the balcony. Communication with the stuff is not transparent. They say "yes" to all your requests such as refill q-tips or bring clean towels, but it doesn't mean it happens.

My new favorite hotel. The location and amenities like complimentary continental room service are great but the care and poise of the staff is what takes it to the next level. Aaron the concierge went above and beyond on helping us with a shipping issue. Will definitely stay here again when visiting CDMX.

Modern hotel in the heart of Polanco. The room was on the smaller side but well appointed. The service of the staff was very good. Gym is quite small and would only meet your basic workout needs. The continental breakfast included in our room rate was disappointing. It is basically the same thing everyday...a fruit plate, regular coffee or tea and three selection of pastries. I do hope they expand that option and provide more variety. On a positive side they can deliver the breakfast to your room at no charge which some folks might like. The juice they gave us upon arrival was absolutely amazing.

During my mattress run of 7 different hotels in Mexico City, Las Alcobas (Luxury Collection) was in some ways the best of the 7, and in other ways the worse of the 7 so it was a story of extremes. With all things considered the elite benefits are so weak that I am unlikely to rush back – an argument can be made that this property can be considered quite similar to a Design Hotel not a Luxury Collection. This hotel only has 35 rooms in total so it has a clear boutique feeling and can be considered preferable to large hotels with a couple hundreds of rooms. The problem is that room upgrades will be more difficult since they are limited and what they can offer. I booked the entry level room and received a modest one-category upgrade which is almost the same, and all other room types were occupied. LA is the only hotel during my trip which did not upgrade me to a suite, all 6 others did. The room itself had the best hardware of all hotels I stayed in CDMX. The quality of the furniture was excellent, it had hardwood floors and marble bathroom, there was a Toto toilet, Bulgari bathroom amenities, a shower with side jets and great water pressure, La Bottega bathrobes, an electronic panel by the bed side to control blinds, curtains, air conditioning, lights, etc. That said, the room was not perfect: the temperature controls could not go lower than 18.5C and the room did not feel very cool. In addition, the soundproofing was one of the worse I have seen especially for a hotel of this caliber: I could clearly hear housekeeping doing non-noisy tasks such as laying towels in a plastic bag, dipping a broom in a water bucket, or just moving their cart without banging it. Some hotels who are stingy with room upgrades can make up for it in other ways such as F&B. Unfortunately it was not the case at Las Alcobas: they had one of the most limited breakfast benefits I have seen anywhere in the world. The breakfast was fruits and bread, period, and for drinks it was a standard juice and regular coffee or tea. Cappuccino? Extra charge. “Green juice”? Extra charge. Yogurt or granola? Extra charge. Cereals? Extra charge. A hot dish? Extra charge. When a Four Points charges extra for a cappuccino I can somewhat understand, if a Sheraton or Marriott charge for it I think it’s a bad idea, but for a Luxury Collection to do so is not aligned with luxury hotel standards. When I expressed my shock about the breakfast benefit, they removed the charge for cappuccino and they offered me to choose one hot dish as a courtesy, which was appreciated. However when they brought it to me, they cut out the fruits and the bread so it ended up being a substitution rather than an extra, so at that point I just decided to be quiet and move on. In my opinion they should take a hard look at their breakfast policy for Marriott Bonvoy guests. To conclude on a more positive note about breakfast, I should mention that it was the only hotel of the 7 that offered breakfast in the room instead of the restaurant, so at least by giving the option between restaurant or in the room, they got that part right to give a feeling of luxury which others do not, not even St.Regis. I like staying at Design Hotels, or hotels from SLH (Small Luxury Hotels) / LHW (Leading Hotels of the World) chains, when I travel to some towns in Europe without much local hotel competition. However in big cities with lots of choices, those rarely provide good value for the money, and I found out that Las Alcobas behaves like those hotels. The upgrades have very limited value and the breakfast benefit is ridiculously weak, so while the room itself was nice, for the same reason that I rarely stay at DH-SLH-LHW hotels in big cities, next time in Mexico City Las Alcobas is unlikely to be at the top of my list.

Precious, a gem! Let’s start with the service because I think they take it to the next level. They made you feel special and important in the lobby, super well trained. Bed was made to perfection, towels fresh, every day chocolates in your bedside and cookies. There is a special service for bath salts beyond! Truly an experience. Now, design and architecture, it is an elegant fusion between the Mexican culture and ultra modern design. Every single space has been thought through to the last detail. Everything in the room is digital: lighting, drapes, AC, special settings. This hotel boutique could work as a honeymoon or for work. There is no pool, but there is a SPA. The breakfast it’s in a beautiful restaurant and my favorite dish besides the fruits were the Mancha Manteles! Which are delicious enchiladas on a mole sauce. Needless to say, the location is perfect in the middle of Polanco, very walkable. We loved our stay here!!

From the moment we stepped in to the hotel the service was impeccable. The room was very comfortable and the complementary snacks and drinks were a nice touch. The area is great and there are a lot of nice shops and restaurants around. Also, very walkable to the parks and some museums. I would definitely stay at this hotel again, mostly because of the amazing staff and service.

I can’t say enough good things about our stay here. From the moment of arrival the service was excellent, staff is friendly and super attentive. We will definitely make plans to stay here again.