2/5 Sushma M. 2 years ago on Google
I’m
giving
this
hotel
2
stars
because
while
it
is
clean,
the
room
service
and
cleaning
staff
were
really
nice,
the
front
reception
and
concierge
were
absolutely
inadequate
in
attending
the
guests.
First,
the
concierge
was
almost
useless
when
it
came
to
helping
us.
They
first
neglected
to
let
us
know
that
the
day
we
were
planning
to
go
into
center
city,
it
was
international
women’s
day
and
huge,
dangerous
riots
were
common.
We
soon
realized
the
entire
city
and
locals
knew
this
as
most
places
were
closed
or
boarded
up,
yet
the
concierge
made
no
mention
of
this
and
let
us
(foreigners)
go
out
into
a
dangerous
situation.
Next,
when
we
asked
how
to
get
to
the
Chapultepec
Castle,
they
led
us
down
a
path
that
after
20
minutes
of
walking,
led
us
to
a
closed
gate
and
forced
us
to
walk
back
to
the
beginning
just
to
have
again
locals
to
help
us
find
where
we
were
going.
Incompetent
to
say
the
least.
Second,
we
stayed
at
this
hotel
for
a
total
of
3
days,
and
in
these
72
hours,
we
had
to
get
a
new
key
7
times.
Everyday,
our
original
keys
would
get
deactivated
and
we’d
be
locked
out.
We
informed
the
hotel
every
morning,
afternoon,
and
evening
about
the
issue,
but
nothing
was
resolved.
Having
to
wait
outside
your
room
for
15
minutes
late
night
for
someone
to
AGAIN
make
a
new
key
is
not
ideal.
To
make
matters
worse,
our
final
day,
when
we
were
ready
to
head
out
to
the
airport,
we
again
get
locked
out.
We
called
down
from
our
floors
phone
to
the
front
desk
five
times
over
15
minutes
to
let
them
know
the
issue,
spoke
to
4
different
women
at
the
front
desk.
All
said
they
were
sending
someone
up.
Not
until
we
went
down
ourselves,
grabbed
the
manager
and
brought
him
upstairs
with
us,
we’re
we
finally
helped.
Naturally
we
are
late
for
the
airport.
The
hotel
then
set
up
a
car
(not
complimentary
despite
their
fault
for
making
us
late)
to
take
us
to
the
airport.
The
estimated
travel
time
to
the
airport
is
about
25
minutes,
and
even
accounting
for
some
unforeseen
traffic,
let’s
say
35
minutes.
Our
driver,
who
the
hotel
claims
had
30
years
of
experience,
was
not
even
able
to
follow
his
navigation.
All
four
of
us
passengers
got
on
our
own
phones
to
check
the
GPS,
and
told
him
multiple
times
where
to
make
a
right
or
left
and
he
just
kept
refusing.
Instead,
he
was
taking
us
through
traffic,
and
naturally,
any
guest
would
be
furious
as
we
were
now
about
to
miss
our
flight.
After
45
minutes
of
the
drive
(now
20
minutes
longer
than
it
should
have
been),
he
took
the
wrong
turn
3x,
to
only
make
our
ETA
30
minutes
later
than
it
should’ve
been.
During
this
drive,
we
even
called
the
concierge
to
speak
to
the
driver
since
he
wouldn’t
listen
to
us,
and
he
had
the
audacity
to
be
talking
badly
about
us
and
that
he
knew
where
he
was
going.
Little
did
he
know,
we
understood
Spanish
and
the
entire
rude
conversation.
Luckily
we
made
the
flight,
but
by
far
this
hotel,
the
staff,
and
the
vendors
they
associate
themselves
really
put
the
global
name
of
the
Intercontinental
Hotels
and
IHG
as
a
brand
in
horrible
light.
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