Absolutely fantastic hotel! I’ve been coming for years and this newly (almost 100% complete) renovated hotel is fabulous. The service and location is unbeatable. Quiet, reliable, and easy to get to from the airport (roughly 20-45 minutes by Uber). Their newly renovated restaurant and lobby bar are stunning and I love the pool and spa. I felt absolutely safe walking around Polanco to nearby cafe’s and restaurants.

Wendy, Wendy, Wendy. Our stay was awesome simply because of her attention to detail for our group. Thank you for making our trip great! Kids enjoyed the pool, fitness center staff was cool, housekeeping did an AMAZING job everyday. The hotel has a central location to all the activities we wanted and walking was definitely the best way to get around.

over priced, rooms do not match prices, even the suites. bland customer service. only pro is location. alternative might be Marriott downtown thats less expensive, or westin which is a little farther away. This hotel isnt representative of JW overall.

Great hotel and very, very expensive. Unfortunately at 2 am I got woke up by the noise of someone using a hammer. After few minutes there was a second hammer and was forced to ring the room service. The response was that “nobody reported anything” which to say the least was unprofessional. They promised to check and hammering noise stopped 1 minute later. Cannot believe this hotel would allow night work without proper method statement and supervision. No apologies, nothing. Apparently they don’t need to care much. They hit you with too many videos about their cleaning standard which may be important in MXC.

One of the Best hotel i ever been! !! Rooms and service was really great, I stay few days but i enjoy My time specially in one of the bars 😃 Francisco the bartender was really friendly! We talk about México and drinks 😂 My next visit to México i Will stay with You guys!! 🇲🇽

Staff is extremely helpful and caring - I left my cell phone in an Uber and they helped figure out and translate in order to help me recover lost phone. The room was very pleasant and modern. The bed was comfortable and we had a great view of the park. Getting a covid test for plane travel back into the US was easy and fast. I would definitely stay here again.

Very solid property. Recently remodeled. Oddly design shower and beds need an update. The wifi was slow for.a business traveler hotel even with enhanced internet Solid location in Polanco. I would visit again.

Despite being under construction, this is a great hotel with amazing service. Unfortunately, it’s about 50% more expensive than its sister location on the back side of the building (W Marriott), so I don’t get to stay here as much as I’d prefer. Views of the park are amazing. Great location, very safe.

JW Marriott with its refurbished rooms and excellent hospitality is a good place to stay in polanco area, it’s walkable to many good restaurants in this polanco region along with shopping For Marriott Bonvoy members lounge is open for afternoon snacks and evening dinner with good spread. Breakfast is served in the ground level restaurant called Sendero even (also for Bonvoy members, you can forgo daily points)which was pretty good. It has a healthy smoothie section with all superfoods extracts like maca, matcha and spirulina Only gripe is Gym is not upgraded yet and it’s still has multiple rooms but SPA is good. Nevertheless it’s in serious need of upgrade

Highly recommended. What makes this hotel worth the money is their service — attention to details. We later stayed in another 5-star hotel in CDMX and then we felt the difference immediately. For example, I noticed that the bathroom has white tiles and white carpet. They are both very clean. When we go to the gym, the staff there greeted us immediately and showing us around. They also offered coffee and black tea for us and there are pop cones, apples, etc you can take. Very lovely place to stay. Will definitely come back to stay at this hotel if we visit CDMX again.

The place has been updated and it is great! I was very pleasantly surprised. The new bar is great for a night cap.

Good place to stay!!! Nice people and the staff treated me like family much respect will be coming back soon.!!!!

Great hotel! Close to everything in Polanco but the best part is the hotel staff. Fantastic service and super nice people! I actually left my wallet there with my Green Card in and managed to get it Overnighted back to me. Specifically Daniel H... this gentleman went above and beyond to find a solution and get this back to me. Thank you again for a great stay and world class service!

Located between W hotel and Intercontinental hotel and across street from National Auditorium in Polanco section of CDMX. The room was spacious. No bath tub. Has Nespresso machine. The gym and steam room and sauna were lovely. The front entrance was under heavy construction recently. Safe area to walk around.

Nice hotel, service is unique and the bakery downstairs is to die for (believe it or not!). Rooms are nice and the view on the top floors is amazing

Came to Mexico City with the wife on a short two day three night anniversary trip and I can tell you that booking this hotel was the best decision I made. Service was absolutely outstanding. Carlos at the concierge was extremely helpful and very informative. From the rooms to the amenities, everything was top notch first class. Yes there was construction going on at the hotel during our stay, but it really was not an issue at all. The noise complaints from reading the other reviews is completely misplaced. This is Mexico City, with the operative word being “City.” There will be some noise outside all the time. But it definitely was not to a point where it hindered our stay at all. The staff was nice enough to give us a small anniversary gift of a cheese and cracker board. Location is in Polanco, which is one of the nicest (and safest) areas in the city. Everything is either a short walk or Uber ride away. I highly recommend this hotel. 5 stars all the way!

Beautiful space. I had a nice room, I but didn't get a suite night upgrade even though I'm Marriott titanium. Beautiful views, great location. I would definitely go back.

Lovely hotel with excellent service. It was under heavy construction when we visited, but the staff did their best to keep everything normal and hospitable. Great location in Polanco close to nice parks, restaurants, museums, and the Sunday regular street closure for bikes and pedestrians which was really fun.

We had a fantastic stay here. The staff were so helpful and friendly, especially to our toddler. The rooms were great with amazing views of the park and of Polancito. Location is great being so close to all the restaurants and bars, as well as Lincoln Park and the iconic Chapultepec Park. We will definitely stay here again next time we visit.

5 star hotel, impeccable service. Prices extremely reasonable. Safe area, great for walking and people watching. Location on the edge of Polanco and near Auditorio is perfect. Nice pool area, some of the best views around.

The hotel itself is very nice and fancy despite being a relative old building. The staff is vey polite and friendly. The amenities such as the terrace, pool and gym are very good. The gym is very well equipped. The only mega Vite point i found was that the room fee did not include the breakfast…

My wife & I stayed here from 9/1-9/6. All of the staff was friendly and accommodating. Room was quiet,spacious and LOVED the bed. Close to all the action that brings people to Mexico City. A HUGE THANK YOU especially to Andrea,Gabriel,Sergio,Alberto Soto, Carlos,Daniel and Margarita. Your ability to offer EXCELLENT service should not go unnoticed. Will definitely be coming back.

Stayed here for a weekend during my first post-pandemic trip. Location is excellent, Chapultepec park on one side, Polanco on the other. I stayed in one of the newly renovated rooms which are nice. Gym, pool and sauna are excellent. Staff very friendly and professional. Very impressed with the anti-COVID measures throughout the hotel. Only downside was the noise of an event in Lincoln Park nearby that was very audible in my room on the Polanco side.

Wonderful! The service is outstanding, the location is perfect, and the design is breathtaking. It is in the running for being the best hotel in Mexico City.

It’s very good. It’s not amazing. Might be one of the best in Mexico City …. But frankly it’s just a little tired.

We had a great stay at this hotel , it is a bit older than most 5 star hotels but it still is an amazing place , the only thing i didn't like was that the hot tub Jacuzzi was out of order and I wanted to use it. it was covered up (maybe because of the pandemic?) no matter the reason its too bad this was not mentioned until I showed up with towel in hand!

I stayed at JW Marriott Mexico City during a mattress run in CDMX, in part because they were one of the hotels which offered PCR covid testing from the hotel itself, unlike St.Regis which required me to go to an external clinic. So I booked a stay at JWM at the end of my trip for the convenience. My stay ended up being ok but not great; unlike other hotels they closed the executive lounge and I received a suite upgrade which I appreciated but it was merely a corner room with moderately aging hardware. A couple of days before my stay the hotel informed me that they did not have many suites available because some were being renovated, but that they would put one suite aside for me ahead of time for my Marriott Ambassador Elite upgrade. It was a nice gesture and it’s clear that for Bonvoy elites they go out of their way to ensure guests will get an upgrade. The problem is that the suites are not that big, the junior suite is 43 sqm and I received an executive corner suite which is one category above and barely larger at 45 sqm. Some features were interesting for example the floor to ceiling windows separated by a stone beam a bit below waist height, and the same could be found in the bathroom which made the room very bright. I also had nice view of Chapultepec Park in front from either the bedroom or the shower and privacy was not a problem since there was no building in front. Other than that, the room was partially renovated, the bathroom was nice and modern but the bedroom had carpet which was not very much to my liking and some older and brittle cabinets. The executive lounge was closed and they did not make much of an effort to offer a replacement unlike their competitors. At InterContinental the lounge was open, at Hyatt Regency it was open for drinks only while hors d’oeuvres were served in the restaurant during happy hour, and at Sofitel the lounge was closed but similar to HR they served happy hour in an alternative venue. Partially making up for it, I can say JWM is the hotel which provided the best welcome gift: some sweets and a 375ml bottle of Tequila. Breakfast was entirely a la carte with a decent menu. The Chilaquiles dish I ordered was excellent and one of the better breakfasts I had in the city. There was seating indoors and outdoors and I particularly enjoyed the terrace with nice cool weather outside. Overall JWM is not very cheap and for that price it had more aging hardware than other hotels I stayed during my trip. I am not sure I would rush to come back in the unrenovated version of the rooms and even then, I suspect suite upgrades will always be barely more spacious than non-suites at other hotels. I would also need to see the lounge to have a more complete opinion about this hotel.

Beautiful hotel, very clean and smells amazing. Staff are lovely and will go above and beyond. They have a great gym with a range of machines and 2 types of pools. They have a lobby bar, which serves some food. I only had drinks there and they were nice and strong. They have a live dj on certain evenings. Lots of great restaurants around the area too.

i absolutely loved my stay here- i was there for work and almost didn’t even want to leave my room during the day because the bed was so comfortable. i also got the salmon risotto from the restaurant probably 4 times during my stay because it was so good.

One of the best Marriot i stayed, very well maintained and clean. Not a great fan of the restaurant in the hotel.. great neighborhood.. great for business..5 star for the view from room against the giant flag and downtown and mountains…👍 I didn’t give 5 star because the cleaning crew was careless to leave an opened jar of nuts/candy on my table, probably from some other room, coz i know I haven’t touched the jar of nuts as i am allergic.

Hotel staff is extremely professional and friendly. They go above and beyond to meet all your expectations and make you stay unforgettable. Janet at the gym is what the Marriott experience stands for, thank you.

I cannot say enough good things about this hotel! Amazing location, friendly and helpful staff, great breakfast/ lunch off the bonvoy menu, and newly renovated rooms. I’ll be staying here again!

Really great staff, great location, rooms super clean, and the beds were great, its a great hotel but i will not be back for one reason. Only big issue is there is a club near by some where (roof maybe, on the street l dont know) that the music is noticable in our room from 2200 till 0300 (we were on the 21st floor) and was hard to sleep, esp from midnight when it would wake me/family up till it stopped at 0300-0400. For this reason i wouldnt use this hotel again.

Remember to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any hotel. This web site will compare countless hotel sites and usually will have rooms a lot cheaper than others! Thank me later on! This hotel is one of my favorites in this area. I've been staying here for years. If you choose this place you won't regret it. Hotel staff is extremely professional and friendly. They go above and beyond to meet all your expectations and make you stay unforgettable. Janet at the gym is what the Marriott experience stands for, thank you.

Nice and spacious room with all you need, including coffee machine. I do really like the design of the rooms. Very polite and helpful personnel. Definitely good combination of price/quality.

Very clean, spacious and well appointed rooms. Lovely bathrooms with all the amenities (toothpaste, mouthwash, razor etc). Very powerful shower. Robe and slippers provided. Well stocked minibar. Gym is great (cardio and weights) with a small core workout area by the pool. Lobby bar is a bit sterile but fine. Breakfast is overpriced standard hotel buffet.

The ventilation system in the room did not work. I could not understand what was happening for three days: all family members felt head ache, dizziness, dyspnea, and common bad feeling by nights. Until I opened the door for 15 minutes and ventilated the room. We just were poisoned of CO2 in a place positioned as a five-star hotel…