4/5 David 3 years ago on Google • 501 reviews
I
called
the
hotel
to
inquire
about
the
services
available
for
Platinum
and
Titanium
members
and
was
greeted
by
Tania
who
answered
all
of
my
questions.
I
managed
to
get
a
weekend
rate
for
two
nights
at
104
USD
which
I
think
for
the
regular
room
was
well
worth
the
price.
The
executive
floor
with
larger
rooms
and
suites
was
open
but
the
lounge
was
not.
Due
to
the
lounge
closure
I
was
able
to
have
my
breakfast
and
evening
snacks
and
drinks
with
my
partner
in
the
lobby.
I
felt
the
hotel
was
very
stingy
about
the
quantities
of
drink
and
food
given
in
the
restaurant..
especially
in
lieu
of
what
I
would
normally
have
recieved
in
the
lounge.
Upon
check-in
I
was
told
by
Tania
that
no
master
suites
were
available
for
upgrade
but
I
was
offered
the
presidental
suite
at
an
extra
58
USD
a
night.
In
the
end
it
was
an
extra
116
USD
for
a
total
of
220
USD
which
I
think
was
a
great
deal
considering
the
usual
price
of
the
presidental
suite.
After
a
quick
tour
of
the
presidental
suite
and
the
regular
room
that
I
had
reserved
I
jumped
at
the
amazing
offer.
Some
areas
for
improvement
I
arrived
around
9pm
so
there
was
a
lot
happening
in
a
short
amount
of
time
but
the
bellman
was
not
immediately
available
to
help
with
my
baggage
as
I
have
grown
accustomed
to
at
other
Sheraton
hotels
in
Mexico.
Also
at
the
time
of
check-in
it
would
have
been
nice
to
know
the
full
price
of
the
upsell
with
tax
included,
it's
a
small
difference...
but
I
have
still
liked
to
know
the
full
price
before
making
deciding
on
the
purchase.
Another
issue
at
check-in...
I
was
not
offered
my
welcome
choice
benefit
as
an
elite
member
which
surprised
me.
Despite
the
shortfalls
I
was
happy
with
the
overall
experience.
The
suite
itself
was
very
good
with
two
balconies
but
no
seating
area
or
lighting
option
on
either
balcony.
The
jacuzzi
and
bubble
bath
was
the
best
feature
considering
how
few
hotels
have
jacuzzis
in
Mexico.
The
seating
areas
were
very
comfortable,
the
3
rooms
in
the
suite
plus
2
bathrooms
were
all
in
good
working
order.
Decor
in
the
room
could
be
slightly
updated
but
otherwise
very
comfortable
room.
The
lobby
was
very
open,
spacious
and
comfortable.
I
loved
the
decor
in
the
lobby
and
restaurant.