En lo personal NO LOS RECOMIENDO. Por parte de Dolce Gusto en su centro de atención telefónica, me dirigieron con Casa Garcia para brindar servicio al cliente, mi cafetera Genio 2 después de no utilizarla un tiempo y querer volver a utilizar, resultó que trabajaba a medias pues no salía agua, por lo que el centro de atención telefónica me mencionó que Casa García me ayudaría con mi problema el cual solo era llevar a cabo una purga de la cafetera para que volviera a salir agua. Llegue al establecimiento y ni siquiera me dejaron explicar bien cual era la falla, solo dijeron "deme su nombre, deme su nombre", le pegaron una etiqueta y me dijeron la van a checar, espere, vi que solo la pusieron detrás del mostrador, ahí me quedé si perderla de vista, a escasos 5 min sin hacer ningún tipo de prueba le colocaron un papelito, la misma chica tomo la cafetera y me dijo: "el técnico dice que su cafetera no sirve porque su bomba de agua no funciona, hay que cambiarla y el costo es de $680" ¿qué? ¿como? Si ni siquiera la reviso el técnico, no la probaron, el recipiente del agua estaba seco, nunca la encendieron!!! Mi problema solo era cuestión de una purga, que por cierto tampoco tuvieron la amabilidad de ofrecer, en fin, decidí regresar a casa con mi cafetera. Como tip, volví a comunicarme con Dolce, les expliqué lo ocurrido con este lugar y solicité me pudieran enviar el dichoso kit de purga, así lo hicieron, fue gratis el envío, ahora, tengo café de nuevo y mi cafetera funciona como debe y aquí hasta la bomba de agua querían cambiar por $680, vaya que sí es un mal servicio.

They force you to bring the devices for "inspection." The only thing they did is press the buttons and say that the circuit did not work, call to quote the replacement. They were able to do that with a couple of WhatsApp videos without making me take a 3-hour drive (if they had opened the machine that would be the reason for having to take it). Basically it is a store with a repair service that has been operating for decades and they do not care or are interested in updating because they have a lot of people in part from being the official service of many brands. Unfriendly people neither on the phone nor in person. Just look for a closer option.

I liked it a lot because it is in a convenient location and they fix almost anything or have a wide assortment of spare parts. It hadn't been cheap to me, but it wasn't that expensive either. The last couple of times, it was extremely expensive and the service was disdainful. The person at the counter even seemed a little offensive to me... as if he raised his shoulders and said, "well, that costs, and if you want..." they charged me half of what my new equipment costs to change the button. turned on and it took them not even 5 minutes to do it... they also wanted to make me turn around the next day... when it could be done instantly... if I don't say anything, they'll have me turning around...

Very bad service, the repair of my coffee maker did not turn out well. I took it under warranty since November 22 and that is the date they did not deliver the coffee maker supposedly because the replacement part did not arrive. I talk every week to find out about the cafeteria and the same excuse. Terrible service, they do not resolve, they do not get the replacement if it is guaranteed. But what if it is a new service, if they charge you a lot and if there are spare parts. I do not recommend this business at all, it is not formal.

No es por nada. Los técnicos son muy buenos, sin duda. Pero la atención en mostrador tiene muchísimo que desear. Son prepotentes , groseros, no tienen idea de qué pasa con los productos a reparar. Ahora ojo aquí, estando en la fila (generalmente larga, supongamos que es la carga de trabajo) he escuchado en varias ocasiones que “no encuentran las cosas”. Afortunadamente no me ha pasado pero si son varias veces, significa qué hay un problema con el inventario.

Terrible customer service. Just look at the comments from other people and the arrogance with which the "owner" responds. Avoid anger, it is the worst experience in customer service.

They are abusive! This place has been around forever, but today its “arrangements” are of very poor quality. I had a record player repaired and they delivered it to me with: a false contact at the output of the speakers, they broke the needle and the power button they put an aluminum rod on it (they lost the button and that's how they fixed it) and the answer was: That's what the technician could do... Pure courage in that place. I do not recommend it

They manage the repair, although their system is very bad. They do not inform you of the estimated time, nor that it has already been repaired, and when you go to get the device it takes a while.

mal servicio , compré una cafetera que nunca funciono y no quisieron cambiármela , las personas que atienden tienen un trato horrible no vuelvo y no recomiendo

Deje mi cafetera, se la quedaron 1 semana y me dijeron que las válvulas necesitaban cambiarse y el costo era de $3500, casi la mitad del precio de la cafetera, y cuando pregunte el porque necesitaba cambiar las válvulas dijeron que solas se rompen y no me dieron otra explicación, la cafetera solo estaba tapada por sarro

Good repair service.

Very bad, a long time ago the service was excellent, now very expensive and regular attention it seems like they don't want customers...

(Translated by Google) I took a practically new Singer vertical iron for repair, they told me that the thermostat was not working, fixing it would cost 750 for the thermostat and 250 for labor, I told them that I would better buy a new one. My husband took it to sell (like old iron) to the workshop of the chambitas on the corner, the very honest man told us that he had nothing and he fixed it for 200, he only had it broken. Switch, my family all their lives repaired their appliances at Casa García and we thought it was a good service. It makes me angry to think how many times we have been robbed in this way, I will never return, be careful. (Original) Lleve a reparación una plancha vertical Singer prácticamente nueva, me dijeron que el termostato no servía, arreglarla costaría 750 del termostato y 250 mano de obra, les dije que mejor compraría una nueva. Mi marido la llevo a vender (cómo fierro viejo) al taller del chambitas de la esquina el señor muy honrado nos dijo que no tenía nada y la arreglo por 200, solo tenía descompuesto el. Apagador, mi familia toooda la vida reparó sus aparatos el Casa García y pensábamos que era un buen servicio. Me da coraje pensar cuántas veces nos habrán robado de esta forma, jamás regresaré, tengan cuidado.

Hay dos señoras muy amables, pero otra que es muy grosera. Ojalá cambiará su actitud con los clientes.

NADA RECOMENDABLE Pésima experiencia en una garantía tardó más de un mes por una pieza que ellos rompieron y sólo se limitan a decir que no es su problema que no la vendieron ellos y que yo hable con el fabricante para que se Apure o que los demande por que ellos no harán nada hasta que llegue el cambio el Dueño muy agresivo y grosero no deja de ser un changarrero realmente NADA RECOMENDABLE si quieren tener problemas lleven sus cosas con ellos.

Hay muchas refacciones y artículos nuevos disponibles, el inconveniente es que siempre es un lugar concurrido y el espacio dentro de la tienda es reducido, el hora no es confiable. Según esto abren a las 10:00 am pero aún a las 10:30 está cerrado. No parecen ser puntuales.

(Translated by Google) Terrible service and attitude, they deliver late, they don't answer the phones they have registered, I had 2 controls fixed and at first they told me that they didn't have composure, I asked for them and that they didn't have them on the floor but in the workshop what would happen later, I They delivered 4 days later and to my surprise they fixed it, you really don't know if they wanted to keep them or what?? Nothing recommended.!! (Original) Pésimo servicio y actitud, te entregan tarde, no responden a los teléfonos que tienen registrados, mande arreglar 2 controles y al principio me dijeron que no tenían compostura, se los pedí y que no los tenían en piso sino en taller que pasara después, me entregaron 4 días después y para mi sorpresa arreglados, realmente ya no sabes si querían quedarse con ellos o que?? Nada recomendable.!!

(Translated by Google) I hadn't come here for five years, I still find myself well stocked with spare parts, they even have them from Nutri bullet... Careful attention and with all COVID protocols... Highly recommended (Original) Tenía un lustro de no acudir aquí, me sigo encontrando bien surtido de refacciones, incluso de Nutri bullet las tienen... Esmerada atención y con todos los protocolos COVID.. Altamente recomendable

Very bad experience, I took a Krups coffee maker for a repair estimate, they had it checked, they returned it to me and said it is the pump and it costs 850 pesos, I did not leave it for repair and they only warned me: be careful because it is hot, when I got to my home and I connected it, in fact the pump could no longer be heard (it could be heard before they put their hands on it) and worse still, the button that makes it work did not work, it bothered me a lot because they shamelessly changed the parts, I called them and I took the coffee maker back, very upset, they took it to the technician and magically it came out with the button and the pump working. Be careful because it is not worth being so dishonest and taking advantage of people

Excellent service, economical. Very friendly staff

(Translated by Google) Place to buy something for emergencies and if you don't have time to buy a spare part, buy a washing machine tub seal and it cost twice as much as in the downtown stores it is supposed to also be a sale of spare parts but at double the price in the center it costs 75 pesos and there it cost 180 pesos, if you are in a hurry to repair and do not want to go to the center, then it is an option to go home García (Original) Lugar para comprar algo de emergencia y si no tienes tiempo para comprar una refacción , compre un sello para tina de lavadora y costo el doble que en las tiendas del centro se supone que también es venta de refacciones pero al doble de precio en el centro cuesta 75 pesos y ahí costo 180 pesos, si tienes mucha prisa por reparar y no quieres ir hasta el centro , pues es una opción ir a casa García

They got me parts for a razor

Terrible attention from the employees, in a very bad mood, I do not recommend it. I went to the patriotism branch and my experience was terrible, disappointing.

(Translated by Google) Terrible it seems that they are doing you a favor and they are in their own little interest with the clients terrible it is better "mereti" (Original) Pesimo parace que te hacen un favor y estan en lo suyo poco interes con los clientes pesimo es mejor " mereti "

(Translated by Google) They did not offer me options for my need. And it was not a good deal, if you are an expert in the material surely they have what you are looking for. But if you are going to ask for a solution, they treat you badly. (Original) No me ofrecieron opciones para mi necesidad. Y no fue un buen trato, si eres experto en el material seguro que tienen lo que buscas. Pero si vas a pedir una solución te tratan mal.

(Translated by Google) It is a place of tradition in appliance repairs. Its service and quality are highly recommended. They give you a guarantee on repairs. (Original) Es un lugar de tradición en reparaciones de electrodomésticos. Muy recomendable su servicio y calidad. Te dan garantía en las reparaciones.

(Translated by Google) The lady was very kind and explained and showed that the product I requested was what I was looking for (Original) Muy amable la señorita y explicó y demostró que el producto que yo solicite era lo que yo buscaba