Fiesta Americana Vacation Club image

Fiesta Americana Vacation Club

Corporate office

😠 I do not recommend buying this membership. Reserving with points it’s a nightmare!! Try paying the maintenance fee on-site while at the resort, impossible you need to call the call center that can take up to 45 min to answer and then they will tell you the system is down and can’t do it. Try extend... People often mention membership, time, work,


Address

Prol. P.Âș de la Reforma 1015, Lomas de Santa Fe, Zedec Sta FĂ©, Cuajimalpa de Morelos, 01219 Ciudad de MĂ©xico, CDMX, Mexico

Website

favc.com

Contact

+52 443 113 1490

Rating on Google Maps

3.00 (81 reviews)

Open on Google Maps

Working Hours

  • Friday: 8 am to 8 pm
  • Saturday: 9 am to 5 pm
  • Sunday: 9 am to 1 pm
  • Monday: 8 am to 8 pm
  • Tuesday: 8 am to 8 pm
  • Wednesday: 8 am to 8 pm
  • Thursday: 8 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: membership (10) time (7) work (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Laura G. 2 years ago on Google
    I do not recommend buying this membership. Reserving with points it’s a nightmare!! Try paying the maintenance fee on-site while at the resort, impossible you need to call the call center that can take up to 45 min to answer and then they will tell you the system is down and can’t do it. Try extending a night while you are there, again you need the call center which doesn’t work on Sunday after midday so you’re stuck! Try reserving the first days of the year for a weekend in San Miguel de Allende .. I haven’t been able after 4 calls.. for the whole 2021... Don’t let them fool you like they fooled me!
    6 people found this review helpful 👍

  • 1/5 Leslie E. 1 year ago on Google
    Don't sign up for Fiesta Americana Vacation Club Membership, it really is a scam. The hotel, food and environment was excellent, but they pressure you into this membership... It sounds good until you get home and look into it (lots of bad reviews on various websites because people do NOT get the benefits of the membership). I requested to cancel within the time frame of cancellation (5 days) and they haven't refunded me, which is foul and unprofessional. Please be aware. Only go for the hotel experience, don't fall for the vacation club membership.
    3 people found this review helpful 👍

  • 1/5 Veronica C. 1 year ago on Google
    To make reservations it takes up to two hours for someone to answer you and after putting you on hold they cut the call, to pay the membership it has taken me up to four hours to be on the phone and when they answer you they do it without courtesy, Cozumel and Cancun have been one one of the worst places in customer service at (front desk) and furniture in all hotels are old, battered and there is fungus in the bathrooms.(Acapulco). Annuity payments are not evenly distributed as employees continue to be exploited and safety in the hotels is non existing. It seems like a lamb hunt for how the sales managers are on their sellers and if they don't instigate you, they harass them. The alleged donations made by the company are based on the sales that employees have to make among their friends and family since they have to meet a quota.
    2 people found this review helpful 👍

  • 1/5 Nicole B. 1 year ago on Google
    This company is a total scam - the moment we walked into our resort they pressure you to buy into their vacation club - they did not even give us time to think about it and we got sucked in. When we contacted them by phone and email to say we wanted to cancel no one ever returned our calls or emails. Total scam beware.
    2 people found this review helpful 👍

  • 1/5 Hoda H. 1 year ago on Google
    Please be careful to buy any packages form Fiesta Americana Vacation club, we bought a package there and paid $200 USD at live aqua hotel, They took our day to sell their packages and they told us the this package with some hotels and prices are fixed and freeze for 18month, but when we wanted to book our packages they said that sorry the price is much more that what you have in your contract. So please don't waste your money and your time to talk with them . They cannot keep their word.
    2 people found this review helpful 👍

  • 5/5 Vicky I. 1 year ago on Google
    I love my membership with FAVC, we have been able to go to so many beautiful resorts and Hotels with it but the greatest thing about our membership is Andres Fraga. He has been letting us know all this time of promotions available with our membership and kept in touch with me to check on us. Letting me know of new places coming up. I highly recommend asking for him if you want to know more about the membership, he is very knowledgeable & patient in explaining. He is always a call or message away. He is also a very nice person.
    1 person found this review helpful 👍

  • 5/5 BJG 2 years ago on Google
    We have been owners with FAVC for several years and have had many wonderful vacations! We have not had any issues, and love the locations we have visited. We have returned to several locations many times—wonderful accommodations, awesome food, and really great staff members. They have all treated us so well, especially our concierge, Monica, at Fiesta Americana Condesa Cancun. She is absolutely fabulous..and has gone above and beyond to assist us and make every moment of our vacation time wonderful! We look forward to seeing her every year.
    1 person found this review helpful 👍

  • 1/5 jaime r. 6 months ago on Google
    The website is primitive at best! It does not work, it takes you around in circles, I do not receive my itinerary, their password do not work, they send you another via e-mail that does not work.. and no one is able to help, supervisors are not available!!!
    1 person found this review helpful 👍

  • 5/5 Ryan M. 1 year ago on Google
    We had a fantastic stay at Grand Fiesta Americana in Cancun. The resort was beautiful and very clean. There was daily entertainment at the pool during the day and in the evenings. The food was excellent, with a large selection to choose from. The staff were exceptional. Ivan from the Vacation Club greeted us as we arrived and checked on us regularly through our stay. He was very organized and helpful, always willing to get us whatever we needed or asked for. He has been the best that we have encountered in our time with FAVC. Antonio and Jose were waitstaff that were also great and very attentive with our kids. We can't wait to make a return visit to this resort.

  • 5/5 Dane D. 2 years ago on Google
    So far we've had a very good experience with Raphel Del La Parra from Live Aqua. We are just getting started with the Vacation Club and I think it will be great for our family. Hopefully, all goes well and I will let you know. We are from the states. Raphel was amazingly professional. I will keep you updated on our experience with FAVC.com.

  • 5/5 Jaymie S. 1 year ago on Google
    After reading the reviews I feel quite compelled to write something. First off - I’ve been a member for 3 years. The last 2 I have come to CancĂșn during peak seasons using my points. #endofstory Secondly - The food, staff, accommodations are fantastic. It should go without saying not everything is going to be perfect 100% of the time but it’s been pretty darn close for me. Thirdly - I do think there are some growing pains like the 2 different sites and programs. They don’t always synch up and there is likely some tweaking to be done there. BUT what I do know is that I have always been met with respect and support. Recently it was explained to me VERY WELL. It is hard sometimes to fully grasp everything when first introduced. I have always loved this resort/hotel chain since the moment I stepped on its property. From the incredible staff like Kiko, David, Oliver, and literally EVERYONE ELSE. To the amenities for the club members, the out pouring of services, and it’s will to do better and be better shows me I am loved back. Keep being who you are guys! We appreciate and love you LOTS!

  • 1/5 Sherry K. 4 months ago on Google
    I have been a member of the fiesta Americana vacation rewards for a few years! We felt VERY pressured into making a purchase! Dumbest thing we ever did! But, we have made the best of it until recently! You have to make a request to bank unused points by March 31 of the year! We had a death in the family in March and unfortunately failed to make the request do to my mind not being in a clear space! They will only budge if we have a medical issue! I have paid my dues and been a very easy person to deal with until this! We also own our own business and can to get out of town for the remainder of the year due to the fact that the person that runs our business while gone just had surgery and will not be up to doing all the mechanic work while we are gone! Do they care, will they work with us NO! I have called and left several emails with no help just a straight no! I am hoping to get this membership canceled as by soon as possible! Mostly management problems for us!


Call +52 443 113 1490 Open on Google Maps

Trends



Last updated:

Similar Corporate offices nearby

TOP DOCTORS MÉXICO image
1
TOP DOCTORS MÉXICO
Internet marketing service
😠 My appointment was on Friday, a day before someone called me and confirmed the date and time and my attendance for the appointment. However on Friday when I went to see the doctor the office was closed. Even the guard was surprised why I'm there, because they were painting the office.
4.70 (4K reviews)
Corporativo oficina central Hoteles City Express image
2
Corporativo oficina central Hoteles City Express
Corporate office
Casual rooms in a laid-back lodging offering a business center & a gym, plus free breakfast & Wi-Fi.
4.30 (2.1K reviews)
Plaza Puente Palmas I Corporativo image
3
Plaza Puente Palmas I Corporativo
Corporate office
4.20 (117 reviews)
RCI image
4
RCI
Corporate office
😠 This building has several companies in its different floors. As for RCI, it is on the top floor and is a call center, it consists of talking like a merolic and annoying the clients, but not wasting time.
4.20 (93 reviews)
Thales Mexico image
5
Thales Mexico
Corporate office
👍👍 Thales es una gran y antigua empresa de origen francĂ©s y con presencia en casi todo el mundo y mĂĄs de 50 años en MĂ©xico. Tiene operaciones de seguridad civil y militar, transporte, espacio y aeroespacial; particularmente en Mexico tiene dos plantas de fabricaciĂłn de chips para tarjetas de crĂ©dito y...
4.70 (68 reviews)
Last updated:
()