1/5 Cancun elite rentals and tours S.A DE C. 10 months ago on Google • 47 reviews
I
do
not
recommend
this
hotel
they
will
switch
reservations
without
notifying
you.
I
reserved
two
rooms
one
for
my
business
partner
and
one
for
my
self.
My
business
partner
arrived
3
hours
earlier
and
went
to
the
hotel,
the
lady
at
the
counter
informed
my
partner
that
they
do
not
have
the
room
which
I
booked
and
gave
him
a
smaller
room.
He
advise
the
lady
that
I
am
very
particular
about
my
room
and
my
reservations
and
I
will
have
issues
with
not
having
the
room
which
I
booked,
she
ignored
him
and
forced
the
room
to
him.
Upon
my
arrival
at
airport
I
was
informed
by
my
partner
of
this
situation
and
upon
reaching
the
hotel
I
immediately
asked
for
the
manage,
the
lady
asked
me
if
I
had
a
reservation
I
replied
that
I
have
2
and
I
would
like
to
talk
to
the
manager
about
an
issue
I
have.
Two
min
later
the
manager
arrived
I
took
him
on
side
and
sat
down
with
him
as
there
were
lots
of
other
guests
there,
I
explained
to
him
what
had
happened,
I
informed
him
they
can
not
say
that
they
do
not
have
the
rooms
that
we
booked
and
if
they
did
not
have
the
rooms
they
should
have
notified
us
so
we
could
cancel
our
booking
and
go
to
different
hotel.
I
explained
to
him
that
this
is
not
ethical
business
practice
to
force
guests
in
smaller
rooms
where
as
they
have
paid
for
a
bigger
room.
He
immediately
understood
the
issue
and
requested
time
to
resolve
my
issues.
Five
minutes
later
the
rooms
that
were
not
available
earlier
to
me
and
my
business
partner
mysteriously
became
available
to
us.
(
very
un
ethical
practice
of
business)
Manager
was
kind
and
was
very
helpful
but
I
do
not
think
it
should
be
this
way
that
a
guest
has
to
call
a
manager
to
resolve
this
problem.
First
of
all
they
were
wrong
they
should
admit
it
which
never
happened,
yes
we
got
our
rooms
but
why
did
we
have
to
go
through
this
?
I
am
a
business
traveler
and
I
am
putting
these
reviews
for
all
the
travelers
(
do
not
be
fooled
by
this,
if
you
do
not
get
what
you
booked
cancel
and
go
to
other
hotel
there
are
plenty
I
moved
to
Raddison
just
because
of
this
issue
)