(Translated by Google) Camas incomodas y apestosas, habitación sucia. Very bad. Se negaron a la cancelación. Y a un reembolso igualmente se negaron. Pero ni así nos quedamos muy desagradable experiencia. (Original) Camas incomodas y apestosas, habitación sucia. Muy mal. Se negaron a la cancelación. Y a un reembolso igualmente se negaron. Pero ni así nos quedamos muy desagradable experiencia.

Friendly reception, quiet room, central location, clean, comfortable firm bed. Cash only.

(Translated by Google) It is not what they show in the hotel search applications, the rooms are one star, their towels, sheets and dirty bedspreads. I stayed one night and it was the worst experience and the worst was the hot water when it comes out because it takes a second to come out and it ends. Terrible service even though they changed my room it was the same (Original) No es lo que muestran en las aplicaciones de buscaste de hoteles las habitación son de una estrella sus toallas sábana y cubrecamas sucias. Yo me hospede una noche y fue la peor experiencias y lo peor el agua caliente cuando sale pq tarda en salir dura segundo y se acaba. Pésimo servicio apesar de que me cambiaron de habitación fue lo mismo

BED BUGS & TERRIBLE CUSTOMER SERVICE, never received the promised refund. I booked 2 nights at here (on Booking it’s called ‘Hotel Rex’). On the first night I woke up to itching, what I first thought were mosquitoes, turned out to be BED BUGS – see photos. I found 4 bed bugs crawling on my bed, got bitten at several places all over my body. This was at 3:30am. While I would have loved to leave the hotel all together, it was not possible at this hour, so I requested another room for the rest of the night. (In the morning I realized that the new room had a broken faucet spraying water all over me and the bathroom…) In the morning I told at the reception that I’m moving out, the receptionist took my details and agreed to reimburse me for both nights (which I prepaid on arrival). They informed me that it will take a couple of days to refund the credit card payment. After nothing happened a week later, I wrote them emails – got no response. Another week later I went there in person, spoke to the manager, who first told me that the receptionist didn’t take my details correctly (??) than wanted to dispute my claim for a full refund (saying that I got another room for the first night, wanting to only reimburse me for the 2nd night which I didn’t spend there), than later (when I mentioned that I am still itchy from the bed bugs and that I am not willing to pay for that night) he agreed to reimburse in full and promised that they will transfer it within 24 hours. This was two weeks ago, nothing happened, they don’t respond to my emails. Apparently, they are taking advantage of me being a foreigner on the road with limited Spanish, they lie and make false claims, they do not respond to emails, and they have old, run-down facilities (borderline-disgusting by itself) and BED BUGS. (Except the night-guard who gave me the new room at the middle of the night) the receptionists or the manager never once apologized or showed regret or surprise for what had happened, so one can assume it wasn’t the first time someone had bed bugs.

Lo único rescatable es la ubicación, la habitación tiene el baño muy pequeño, una persona con sobrepeso no entra en las duchas; pero lo realmente preocupantes es la infestacion de chinches que hay en la cama en los sillones y sobre todo en las sábanas y cobijas, tuve que dormir en el piso tapado con mi propia ropa un una toalla porque en la cama es imposible con tantas CHINCHES que hay

Me cobraron 2 veces porque "se les daño su terminal" y nunca me hicieron devolución, tuve que esperar un día entero, perdí el bus de regreso y nada. Pésima administración, el lugar un poco lúgubre, las instalaciones un viejas. Cómodo.

Very nice and clean

Good good not bad

Do not go there. Staff are rude and change their prices on arrival.

Location, price, very near to Los Portales, friendly and helpful staff

(Translated by Google) It is a very comfortable place, simple rooms just in front of the portals, although I only stayed one night I highly recommend it, I had a situation with the room and the accountant of the place gave me very professional attention. Excellent place (Original) Es un lugar muy cómodo, habitaciones sencillas justo frente a los portales, aunque solo me hospede una noche lo recomiendo ampliamente, tuve una situación con la habitación y la contadora del lugar me brindó una atención muy profesional. Excelente lugar¡

(Translated by Google) No soap, no shampoo, the water came out through the bathroom door, the room does not have a restaurant service, the room is very small, without its own parking, however they send Don Simón to the hotel to protect the vehicle, the super friendly manager. suitable for resting and retiring. The gentleman who received us at night, friendly. There is no where to iron clothes, you must take everything you need to be. (Original) Sin jabón, sin shampoo, el agua se salía por el cancel del baño, no tiene servicio de restaurante muy pequeña la habitación, sin estacionamiento propio, sin embargo envían al hotel don Simón para resguardar el vehículo, el encargado super amable. adecuado para descansar y retirarse. El sr que nos recibió por la noche, amable. No hay donde planchar ropa, se debe llevar todo lo necesario para estar.

(Translated by Google) Pleasant clean family hotel with double beds, hot water, TV, dresser closet, bathroom although small and without toilet soap (Original) Hotel familiar limpio agradable con camas matrimoniales agua caliente, tv, closet tocador, baño aunque chico y sin jabón de tocador

Exelente lugar, atención de 10

(Translated by Google) Very good hotel, excellent in relation to the price, clean and comfortable, the bathroom small but with enough, I liked it a lot (Original) Muy buen hotel, excelente en relación al precio, limpio y cómodo, el baño pequeño pero con lo suficiente, me gustó mucho

(Translated by Google) The facade of the hotel is nice. The room I got was clean and smelled good upon arrival. Friendly receptionists. I did not like that the room is delivered at 12 pm if you arrive later. The mattresses are hard I had a hard time sleeping on them. (Original) La fachada del hotel es linda. La recamara que me tocó estaba limpia y olía bien al llegar. Recepcionistas amables. No me gustó que se entrega habitación a las 12 pm si arribas más tarde. Los colchones están duros me costó dormir en ellos.

El lugar tiene buena relación calidad precio pero el diseño del baño no está bien, las camas son cómodas y el personal es muy muy amable. No tienen restaurante pero te quedan muchos lugares cerca para comer, es un excelente lugar para dormir porque es silencioso y tranquilo

(Translated by Google) Terrible service, there is no telephone in the rooms, the bathroom does not have hot water, it is super hot and the shower cannot be regulated, it does not have soap or shampoo, a very bad service despite being in a central location in this beautiful city (Original) Un servicio pésimo, en las habitaciones no hay teléfono, el baño no cuenta con agua caliente está súper caliente y no se puede regular la regadera, no cuenta con jabón ni shampoo un servicio muy malo a pesar de estar en un lugar céntrico de esta hermosa ciuy

(Translated by Google) Despite having somewhat old facilities, it is very clean, super well located and the staff is friendly. Their prices are very accessible. It does not have its own parking lot, but your car is safe in the parking lot of the Don Simón hotel two blocks away. (Original) A pesar de tener instalaciones algo viejas, está muy limpio, super bien ubicado y el personal es amable. Sus precios son muy accesibles. No tiene estacionamiento propio, pero tu carro queda seguro en el estacionamiento del hotel don Simón a dos cuadras.

unfriendly

Lazy

La ubicación es en el corazón de Toluca, todo bien , pero en el baño tienen un cancel en la ducha que para la gente grande hablo de 1.95 mts es imposible de entrar lo mejor sería que lo tuvieran con una cortina solamente

Comfortable