2/5 Nathalia S. 2 years ago on Google
Service
is
terrible
at
this
hotel.
Stayed
for
5
nights
and
twice
they
forgot
to
clean
our
room.
The
building
is
poorly
maintained,
AC
in
our
room
was
not
working
and
there
was
no
ice
machine
either
on
our
floor.
The
phone
in
our
room
wasn’t
working
and
front
desk
told
us
to
just
use
WhatsApp.
The
cleaning
staff
kept
on
knocking
on
the
door
even
though
we
had
the
do
not
disturb
sign
on.
Except
for
a
couple
of
people,
the
front
desk
staff
was
extremely
unhelpful.
One
time
I
tried
to
call
the
hotel
from
my
cellphone
and
I
could
hear
them
picking
up
and
hanging
up
the
phone
multiple
times.
Giving
this
place
2
stars
because
the
staff
at
the
breakfast
restaurant
were
absolutely
amazing.
The
buffet
was
delicious
and
Alex
and
Paula
were
kind,
courteous
and
friendly
to
my
family.
Allan
who
helped
us
with
our
luggage
during
check
out
was
also
great.
He
gave
my
daughter
a
cute
stuffed
animal,
helped
us
with
our
many
suitcases
and
anticipated
our
every
need.