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  • 5/5 Franco De G. 3 months ago on Google • 15 reviews New
    The Sheraton WTC Hotel is one of the best hotels in Brazil and the very best if your stay requires you to be located in the financial district. The hotel is in excellent locations with malls restaurants and shops near by. The food is outstanding with an amazing breakfast buffet.
    1 person found this review helpful 👍

  • 1/5 Pitstop H. 1 year ago on Google
    Terrible outdated hotel with poor plumbing and incredibly depressing rooms. Very poor choice for Sao Paulo. DON'T DO IT!
    1 person found this review helpful 👍

  • 4/5 Tyler 10 months ago on Google
    I recently spent a week here for work. My room was a one bedroom suite upgrade and was very nice. The room was located on the 16th floor, clean, and comfortable. The room was modern except the bathroom was dated. The staff was very friendly. The location is near a couple malls and each night I walked to a different restaurant which were all within a few blocks; I never felt unsafe at all. The food in the hotel restaurant was very good too. I had 20 people there for a meeting and most were not upgraded. They did say the standard rooms are very outdated. The meeting room was functional (the carpet was a bit dated and worn) but the meeting staff were excellent. Overall I would stay there again.
    1 person found this review helpful 👍

  • 5/5 Alberto J. 1 year ago on Google
    Very nice hotel. Was upgraded to an executive suite, which had a great view. Friendly and professional staff all around.
    1 person found this review helpful 👍

  • 5/5 Nino V. 1 year ago on Google
    Was attending The International Symposium on Plastic Surgery, and staying in the same hotel. Conference hall is big and well equipped.Good location, nice place, safe and good service. everything you need is located inside the building, starting from pool ending with small shopping mall . Definitely would recommend 😊
    1 person found this review helpful 👍

  • 5/5 Filip S. 1 year ago on Google
    Very good food and also the waiters are very polite.
    1 person found this review helpful 👍

  • 2/5 Geoff R. 1 year ago on Google
    Pretty surprisingly poor Sheraton/Marriott experience. Had to change rooms because of an unidentifiable mess. Another night, there was a fight in the hallway outside my room, luckily security did respond quite quickly— but still left me feeling unsafe. And on my last night, there was construction outside my window at the hotel pool area until 2AM (hammering, sawing, shouting). And a relatively minor detail, they forgot to clean my room one day. Would strongly recommend staying at the Renaissance Hotel (for Bonvoy) or Hotel Unique instead. Both much nicer and more central. On the upside, the staff was quite friendly.
    1 person found this review helpful 👍

  • 3/5 Stefan 2 months ago on Google • 144 reviews New
    Got a nice upgrade to a suite, the room was huge and clean. Unfortunately the A/C did not work properly the second day and I had to switch rooms, however it didn’t work in the other room either. No compensation was provided. Breakfast buffet and lounge amenities rank on the lower end. Staff did a good job, however the A/C issue was a huge impact. The hotel is not on my list for another stay.

  • 5/5 Bruno L. 1 month ago on Google • 44 reviews New
    The room was clean, spacious and comfortable. It might need a little makeover to refresh the furniture, but overall it's a great hotel to stay. The only negative aspect i found was that the pool water was greenish and unclear.

  • 3/5 Leo V. 1 year ago on Google
    Nice location but hotel needs renovation - and very expensive for the services offered.

  • 5/5 Super A. 1 year ago on Google
    Another great hotel under the Marriott chain. Great location in São Paulo, service is good, breakfast excellent, rooms are renovated, and so far with great views. Easy access to move around. There is an awesome mall close to it, Shopping Morumbi, strongly recommend it, plus a bunch of awesome restaurants.

  • 5/5 Nicolas G. 1 year ago on Google
    Great hotel. You get what you pay for. Good location.

  • 4/5 The Schlatter B. 1 year ago on Google
    Good hotel well located. I enjoyed my stay.

  • 3/5 Mariana De' C. 1 year ago on Google
    Stayed recently in July 2022 during a stopover in São Paulo. Positives: great central location, good breakfast open till late on weekends. Negatives: room was extremely old (infiltration in the bathroom with an open hole), amenities in the room were null (had to ask for basic bathroom kit to be sent up) and service was a bit slow. I wouldn’t class it as a luxury hotel by any means nowadays, particularly with a hole in plain sight in the bathroom. Felt a little overpriced for the current state, although it was probably more stately hotel in the past.

  • 1/5 Rani D. 1 year ago on Google
    They deposited extra money and while checking out they told you will get back in two to three days more than 2 weeks refund not received Very disappointing

  • 5/5 eli 2 years ago on Google
    Very good and sorted breakfast! The room a bit aged but always clean and tidy

  • 4/5 Marlon P. 8 months ago on Google
    There is nothing around to walk and get a coffee or a restaurant but the ones inside the hotel, and a small asian coffee store on the next building.

  • 5/5 Roger B. 1 year ago on Google
    Great staff and cozy rooms. Unfortunately we had an ongoing internet issue the while stay where I had to call IT several time to fix the problem. The manager was supposed to give us a call but this did not happen. Overall management needs to follow up with complaints...This is the Sheraton isn't it?

  • 5/5 Borja T. 8 months ago on Google
    Excellent service and fantastic rooms in the exec floors

  • 3/5 Samantha W. 8 months ago on Google
    Rooms definitely need an upgrade and deep clean. The food was hit or miss. The staff was very friendly and helpful.

  • 4/5 Martin C. 6 months ago on Google
    Good. Rooms a little bit old fashioned. Needs a refresh

  • 1/5 Mehmet A. 2 years ago on Google
    Worst service ever in a hotel. They kept forgetting to clean the room. Came my room turn the a/c off for no reason. It used to be (preCovid) a nice place to stay but now just go to Grand Hyatt. Don’t bother with this old hotel with old management mind

  • 3/5 Helen B. 2 years ago on Google
    Okey hotel in a rather nice part of Sao Paolo, some rooms are renovated and a bit more modern and with more light. The gym is good. Also the breakfast bufé is quite good. Quite nice service in general.

  • 2/5 Nathalia S. 2 years ago on Google
    Service is terrible at this hotel. Stayed for 5 nights and twice they forgot to clean our room. The building is poorly maintained, AC in our room was not working and there was no ice machine either on our floor. The phone in our room wasn’t working and front desk told us to just use WhatsApp. The cleaning staff kept on knocking on the door even though we had the do not disturb sign on. Except for a couple of people, the front desk staff was extremely unhelpful. One time I tried to call the hotel from my cellphone and I could hear them picking up and hanging up the phone multiple times. Giving this place 2 stars because the staff at the breakfast restaurant were absolutely amazing. The buffet was delicious and Alex and Paula were kind, courteous and friendly to my family. Allan who helped us with our luggage during check out was also great. He gave my daughter a cute stuffed animal, helped us with our many suitcases and anticipated our every need.


Call +55 11 3055-8000 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Paid breakfast
    • ✓ Parking
    • ✓ Accessible
    • ✓ Pool
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Business center
    • ✓ Pet-friendly
    • ✓ Beach access
    • ✓ Room service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Spa
    • ✓ Fitness center
    • ✓ Golf course
    • ✓ Bar
    • ✓ Smoke-free
    • ✗ Airport shuttle

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