Extremely unprofessional management. I have been a member here for roughly 20 years and have witnessed the decline of this once great gym. The general manager of the gym, Christene Tulsa, runs the place like a used car dealership. She recently pulled me into her office and continued to scream and curse at me over putting back a weight that I forgot to rerack. As a business owner myself, if my general manager or any of my employees ever spoke to one my customers the way Christene spoke to me, they would be fired immediately.

Quick warning: Do not waste your hard earned money on those parent-tot swim classes. $ 140 down the drain for dipping your baby in the pool for half an hour a week. That's really all it is. On another note: Why do they offer parent-tot swim classes or anything parent-tot at all, if there are only 2 baby changing tables in the whole place?! Those family changing rooms are ALWAYS blocked by families without babies or toddlers that require a changing table. Those incredibly inconsiderate parents peacefully shower and change with their kids and it's often mom and daughters or dad and sons who could've easily used the women's or men's changing rooms. Are they homeless and use The Club for a good long shower session? I fully intend to change and dress my baby at the front desk next time! Today I had to put my baby on the space between the sinks in the women's changing room which was fascinatingly quite empty.

I highly recommend The Club. I joined in June 2021 and have never looked back. (In fact, I waited too long!) I really appreciate the cleanliness of the place, the variety of offerings and all the equipment. But most of all I enjoy the people. To a person the staff and trainers are knowledgeable, patient and professional. They take genuine interest in us. I work out three times per week and for the most part it's the people who keep me coming back. One more thing - like anything else you get what you pay for and on balance the value of The Club is also 5 Stars. For sure! Highly recommended!

UPDATE - * A prime example of how horribly this place is run based on their response. Multiple complaints made (all of which are reoccurring issues) and they are handled by saying “we have no issues at our gym and we disagree with your complaints” even though they repeatedly get the same complaints from multiple different sources, both in person and online. Not 1 attempt to fix any of the facts and issues listed below. * I have been a member here for about 20 years. This facility is going to waste due to management issues and incompetent trainers. Equipment and weight room is always dirty and broken. There are red and black bug infestations outside and inside of the facility. During prime time gym hours ( 5 AM, 9 AM, 5 PM), the weight room is cut in half while trainers run cardio classes in open spaces, not even using the weights or equipment that they are keeping from those not in classes. **Trainers hook up microphones to a PA system and proceed to scream into that microphone during their classes with no regard for the disturbance caused to members that are simply there to workout, regardless of multiple customer complaints. The volume is so loud that the noise can not be drowned out even with the use of noise cancelling headphones. Imagine trying to workout with someone screaming “Woo” into a microphone and blasting personal music through a PA system while classes do cardio (cycling, jogging, etc) and a made up version of crossfit called HIIT. Trainers and management have harassed and ignored multiple members whenever complaints are issued. Most of the positive reviews posted on the site are not by regular members. Longstanding staff and members are treated poorly, unless you pay extra money to join classes. Trainers are mostly out of shape and run cyclical training group programs that essentially are a marketing ploy to make sure members make enough progress to keep paying for classes but never make actual progress due to no progressive increase/load in training. Trainers will watch and allow people to workout with improper form (arched back, spine misalignment, neck misalignment, etc). There is no regard for technique or form during training which is dangerous and unfortunate for those paying extra for training group classes. It’s a shame because the facility has a large space and high potential, with limited competing gyms in the area, and the front desk and some office staff is extremely nice and accommodating. Hopefully they are able to resolve these major issues and take advantage of the space that they have.

If you are a teenager don’t go here. The workers and members are rude, stuck up, entitled, disrespectful, and judgmental. The workers would always gossip behind the counter about the members and always complained to me and my friend for spitting in the garbage can. The workers swear at me and try to find every little thing to yell at me about. I would go everyday for hours to work hard but the workers would ruin the experience by giving me dirty looks and talking about me at the front desk. Matt is the only worker I really like there because he actually cared about the members and gave me workout advice. Jeff is always picking on me and my friend and he is racist because last year when me and my friend were on the treadmill we had our masks under our nose because we were breathing in sweat and he yelled at my friend who was Mexican to call him sir and look at him when he is talking to him. I don’t know who Jeff thinks he is, he sits in his office in his pajamas some days and it is unprofessional. If you are a teenager, don’t go to this gym the members and workers only treat people that do the hiit classes with respect.

I have visited many health clubs while traveling. The Club is definitely one of the best. The pool was better than average, the people there at the time were of all abilities but they made you wanna keep up. They had all the usual equipment but at a higher level. The maintenance and cleaning staff are superb. All the front desk people are spectacular. This place is definitely in my top 5!

The blonde girl at the front desk was very rude and wouldn’t give me her name when I asked. I asked to speak to a manager and she said no Manager was there but the guy in charge of the memberships was. So this guy Jeff comes out and says he’s the manager even though she just said there’s no manager there(?). So pretty sure it was just the membership guy. He was also very rude to me and to be honest the whole experience felt pretty racist.

I’m only giving 2 stars because I went into the gym the other day, scanned my card, and then after walking 15 feet away was yelled at that my payment method wasn’t working by an older woman with brown short hair … in front of everyone - super embarrassing. When I tried to tell her I already had a working card in file, she wouldn’t listen, then added another credit card of mine and I ended up being billed twice. They were never able to fix it and refund my money. Very unprofessional and rude. But the gym is great so just keep an eye on your monthly bill and you should be fine.

It's a good health club. Run by Hoffman Estates park district. Clean well kept and most of the patrons are respectful of each other. No soap, no towels. Parking is good, staff has been great 👍. Looking for a local gym, this is a good place. Cost more than the discount places, however it has a lot more to offer.

Amazing. I'm blown away. Last week I took a tour of the new luxury gym everyone's raving about, and honestly our Club here is just as nice. We have Rock Climbing, a Huge wall! 2 stories! Sauna, lockers, tons of basketball courts, the cleanest most sanitary equipment, and may I say, the Staff up front is legit.

By far the best gym, all gym equipment are well maintained and there are so many different variety of things to do. You can join free gym classes yoga, kickboxing, and basketball courts, swimming pool. Hitt classes are highly recommended

I WAS SCAMMED. SHADY BUSINESS PRACTICES. I called the front office and asked for the price of a guest pass. She said it was $12 since I am coming with a member. When I get there the staff make me pay $15 even though on the phone it was a different price.

Was a member here since 2004. Was a great place, and there's a reason why they rebranded to "The Club." Because it was just like a private club!! Once the name changed a few years back, they removed all the amenities including TOWELS. You know things that made it a club-like experience. This is now just another park district gym dressed up to look nice. Why spend all the money to rebrand if you can't keep what made it a Club in the first place?! Bring back the towels, and maybe better hours, and Ill change this review!

Every time I step into this studio it feels like my fitness home away from home. Starting with the front desk staff.

I love this club. For sure it is very personalized, what you like. For me it has most of what I need for stay active indoors. Nicely clean, modern, lots of space. Good swimming pool. Not crowded when I come. Nice friendly staff and its affordable.

Whirl pool is NEVER hot...warm bath water at best......push the heat up people....only complaint & NEVER do anything about it!

The health and recreation center is awesome. Facilities, machines, classes offered all appear top class.

Got a week membership while I was in town. Big club, decent equipment

Lots of room and equipment for all your workout needs. Plus pool, walking track and gyms. Great people also work there. Clientele also nice, considerate as they wipe down machines after use. 100 times safer, cleaner and more spread out than cramped LA Fitness (Esporta) in W. Dundee where wipping down machines is unheard of.

The club is clean and very well organized. The equipment is in great shape and the facility is large so it doesn't ever feel too crowded.

This gym is amazing! They have the best classes, state of the art equipment, friendly and helpful staff.

ALSO: It’s pretty sad that the gym disagrees with all complaints and doesn’t take the members opinion seriously. Hopefully the gym changes their priorities in the future :(. This gym tends to kick out people who work hard and are confident. The owners of the gym kick out people that they dislike and if they don’t kick them out, they give them dirty looks or make little annoying comments if the member forgets to put their weight back, forgets to wipe a machine, or even if the member speaks too loud. This gym favors older white people with a lot of money and butters them up so they give their money to the gym for personal training that gives members improper information about how to workout and diet as they don’t progressive overload or even teach proper form. When I see the workouts that the personal trainers have their trainees do, I feel bad for the people that are being trained as their is so much information on the internet that is available for free rather than the hundreds of dollars they are paying for personal training. The fitness classes happen during the time that the most members are at the gym and it clearly annoys members. Imagine going to work all day and then looking forward to the gym but when you get there you see a bunch of middle aged women screaming and following a lady that doesn’t have a clue what she is doing when she is teaching the class. The gym could be way better if the management had consideration for all members and not just the ones who give them the most money.