Hollister Co. image

Hollister Co.

Clothing store Womens clothing store Fashion accessories store Mens clothing store Lingerie store Dress shop Swimwear store Denim wear store T shirt store Underwear store

Trendy chain retailer with Southern California-inspired apparel & accessories aimed at young adults. People often mention store, Hollister, location, customer, service, clothing, staff, receipt,


Address

1912 S Randall Rd, Algonquin, IL 60102

Website

www.hollisterco.com

Contact

(847) 854-9829

Price rating

$$ $$

Rating on Google Maps

4.10 (89 reviews)

Open on Google Maps

Working Hours

  • Friday: 10 AM to 9 PM
  • Saturday: 10 AM to 9 PM
  • Sunday: Closed
  • Monday: 10 AM to 9 PM
  • Tuesday: 10 AM to 9 PM
  • Wednesday: 10 AM to 9 PM
  • Thursday: 10 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: store (15) Hollister (14) location (11) customer (11) service (11) clothing (6) staff (6) receipt (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Cory U. 7 years ago on Google
    It's a great back up for when you try to kill yourself in your garage and realize your hybrid doesn't produce enough fumes on its own. Just go breath the air here for a while.
    2 people found this review helpful 👍

  • 3/5 Robert P. 5 years ago on Google
    It smells funny in this store and the dressing rooms are locked, so you need to ask an employee to open the door. My daughter likes the clothes.
    1 person found this review helpful 👍

  • 1/5 Miroslaw B. 1 year ago on Google
    Not 👎 not have 50% don't understand why 50% money much Attention
    1 person found this review helpful 👍

  • 1/5 August P. 5 years ago on Google
    I'll stick with ordering Hollister online or buying from another store. I get it, the store wants to be pet friendly. PUT A SIGN ON THE DOOR THAT SAYS THERE WILL BE PET HAIR ON THE CLOTHES IN THE STORE! If somebody with a nasty allergy to dog hair/dander goes in there to try on clothes I hope they are prepared for an allergic reaction. So many things in there were full of pet hair I left.
    1 person found this review helpful 👍

  • 5/5 zoe b. 6 years ago on Google
    They have nice employees and clothing to choose from. I have a shirt mainly for a party a few years back, and it still fits. I also like their style. This place is aimed towards teens, but it works for teens and maybe adults too. Not for little children, though.
    1 person found this review helpful 👍

  • 5/5 Claudia M. 4 years ago on Google
    (Translated by Google) You can grab spikes (Original) Puedes agarrar especales
    1 person found this review helpful 👍

  • 1/5 Meghan J. 2 years ago on Google
    The staff were not welcoming at all, they seemed annoyed when I asked for help. Not a size inclusive location, nothing above a size 15 (and very few of those) carried. The dressing rooms are dark, dingy, and barely big enough to change in without bumping into the walls. Overall just a terrible experience, I would not buy anything from this location, try a different one.

  • 4/5 Maureen C. 5 years ago on Google
    My daughters like Hollister. I am very happy they toned down the smell in the store.

  • 4/5 Brenda F. 6 years ago on Google
    Cute stuff but over priced IMO. Staff doesn't go out of their way to help

  • 3/5 Gavin V. 7 years ago on Google
    Not the best clothing choices...

  • 1/5 Jim B. 7 years ago on Google
    Overrated, high priced, limited selection of mostly Chinese imported clothing

  • 1/5 Anna A. 2 years ago on Google
    I never write reviews, but this customer service experience proves to be an exception. A week before Thanksgiving, we bought a brand new long faux fur lined puffer jacket (on sale for $110). It's so warm and beautiful for the winter. Before New Years, after only wearing it a few times, the entire sleeve seam came apart and unraveled. The jacket is unwearable now and it's clear there was a sewing issue from the factory. On Sunday, the Hollister store at this location said they absolutely would not take an exchange or return or something for store credit or call customer service and said that we were out of luck with this problem. After visiting the store, we called Hollister customer service and they said that the store was wrong and that Hollister policy states this jacket is well within the means of being exchanged for the problem that happened. We did not have the receipt, but the purchase can easily be looked up with the card it was purchased on and was also on the membership account for rewards. Today, we walked back into the store and immediately the store associates at the counter were defensive. They were the same two that helped out my family member on Sunday. They said "We will not take an exchange or return without a receipt and without the tags still attached." After going back and forth and explaining that we spoke to corporate customer service, the lead for that shift said: - every Hollister location has a different policy - every Hollister manager can make their own decisions - the customer service for Hollister has different policies than their Hollister location (note: she specifically said their location has different policies from all the other stores and corporate) and as a third party they have no say - Hollister warranties and Hollister policies don't apply to this location and her decision or her manager's decision (manager was not working) was final - since we said the jacket was worn a few times, they could not do anything. Even though it was clearly a factory problem. Stitching on a brand new $110 coat doesn't just unravel if it's done right. I called customer service and the shift lead walked away. Customer service listened to the story and said that they were supposed to take an exchange or return for store credit, but said the store was supposed to call them, not me from my cell to verify. I hung up, and we stood there waiting for the shift lead to come back. In the mean time, another customer came in (young male) without a receipt or anything and the associate who told us they can't take returns without a receipt literally took his return without a receipt and looked him up in their system somehow. We were stunned. The shift lead finally came back and refused to hear what customer service told me. She told us to go to another location and they might be able to help us. At this point we felt really deceived as customers and I asked her to call customer service. She said it didn't matter but left the counter again to "call them." She returned way too fast this time and said that Hollister customer service told her that the policy was they could only take items with tags and the original receipt and there was nothing she could do. We left and called Woodfield. The manager at Woodfield was extremely helpful on the phone. She immediately looked up the rewards, spotted the sale, identified the coat, and said Hollister would be happy to take the coat back to see what went wrong with the product. She was shocked by the story and asked who was at the Algonquin location. I didn't have names because the staff here didn't have name tags. If you are the district manager for Hollister, feel free to reach out so I can send this in writing to you via email. The staff at the Algonquin location clearly need re-training. P.S. There's a handwritten sign taped to the side wall at the counter that I had plenty of time to read (thanks to the shift lead going MIA for long periods of time) that says exchanges should be made for items of equal or GREATER value. Hmmmmm....

  • 5/5 Shannon M. 5 years ago on Google
    frickin litty

  • 5/5 Fae W. 3 years ago on Google
    I was so shocked by how tidy the place was. I went in on a weekday afternoon and everything was super organized, even by size. I know how hard it is to keep a clothing store neat, as I used to work in one. A worker greeted me at the entry way and there were others who asked to make sure I was finding everything ok. I always love when people are chipper, nice, talkative but also let you do your thing, and don’t try to sell me something or make me feel like I have to stand there and have a long conversation. I felt so safe in there as they had hand sanitizer at each register and at the door. Thanks, guys!

  • 5/5 Peggy J. 2 years ago on Google
    Got good Black Friday deal here & they shipped my daughter's size for free promptly.

  • 4/5 clayton r. 3 years ago on Google
    The employees always seem to be happy, and their clothing line up changes fairly often, keeping everything nice and fresh

  • 5/5 Craig J. 11 months ago on Google
    Picked it up in store, and the shipping was very slow. Overall it was to be expected. 5 stars 🌟 🤩 ✨️ 😍 💛:).

  • 5/5 Anuj S. 10 months ago on Google
    Great collection. Worth visiting for new styles. I went for online pickup

  • 5/5 SurvivedTheWaste 5 years ago on Google
    You pay for what you get. Very nice clothing but a little bit more on the pricy side.

  • 5/5 Jose J. 3 years ago on Google
    Luv the all the hollister stores..and clothes fit perrfect on me

  • 5/5 Robson G. 5 years ago on Google
    (Translated by Google) Good price ... great location and plenty of parking (Original) Bom preço...ótima localização e muitas vagas para estacionar

  • 5/5 Mike R. 4 years ago on Google
    Great friendly staff

  • 5/5 Yurely P. 4 years ago on Google
    (Translated by Google) I love that store (Original) Me encanta esa tienda

  • 4/5 Mark 4 years ago on Google
    It's hollister

  • 5/5 Kami E. 5 years ago on Google
    awesome sales, great clothes, and such a wonderful staff

  • 5/5 Iniya M. 5 years ago on Google
    Great clothes, but kind of pricey. Only place I buy jeans from they’re originally priced at 50 but almost always have $25 jeans sales and they have a huge selection.

  • 5/5 Pablo A. 4 years ago on Google
    Nice cloting here very good price!!

  • 5/5 Kelly N. 4 years ago on Google
    Found a few shirts spent a ton of money. The dresses were cute. I recommend bringing a coupon

  • 5/5 Nancy S. 3 years ago on Google
    My son loved it here it was his first time he is 13

  • 5/5 Dave F. 3 years ago on Google
    Helpful staff. Good product

  • 4/5 fred s. 5 years ago on Google
    Good sales and good customer service


Call (847) 854-9829 Open on Google Maps

Amenities


  • Payments
    • ✓️ Checks
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Men's clothing
    • ✓️ Women's clothing
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✗ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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