2/5 Claudia P. 2 years ago on Google
Unpleasant
stay
due
to
staff
treatment.
The
hotel
is
nice,
clean
and
located
in
a
quite
part
of
the
Benasque
Valle.
Three
out
of
four
ladies
from
the
hotel
staff
were
nice
and
supportive
during
my
stay
while
my
boyfriend
was
feeling
ill,
helping
with
organizing
breakfast
inside
the
bedroom,
towels
etc.
However,
very
unfortunately,
in
one
of
the
days,
I
brought
lunch
from
outside
as
it
would
be
more
convenient
for
my
boyfriend
to
eat
inside
the
hotel
than
leaving
it.
We
sat
in
the
area
dedicated
to
breakfast
and,
as
I
haven’t
seen
anyone
from
the
staff
in
the
area
at
that
moment,
I
went
to
the
kitchen
to
pick
up
a
plate
(there
was
no
sign
of
do
not
trespass).
One
lady
from
the
hotel
appeared
and
explained
that
the
hotel
was
not
allowed
to
serve
meals
other
than
breakfast
and
she
was
supportive
in
providing
the
plate
after
I
explained
I
didn’t
know
we
could
not
use
the
area
with
food
from
outside
and
explained
that
my
boyfriend
was
not
feeling
well.
In
order
to
help
leaving
the
table
cleaned,
I
left
the
plate
inside
the
kitchen
after
we
finished.
At
this
moment
the
fourth
lady
from
the
staff,
an
older
one,
appeared
and
said
I
was
not
allowed
to
enter
the
kitchen.
I
apologized
and
explained
what
happened,
all
in
Spanish
(not
my
first
language).
Surprisingly,
she
said
that
she
didn’t
know
from
what
country
I
came
from,
but
I
had
no
manners
and
invaded
a
private
property,
that
she
saw
me
during
the
breakfast
taking
the
leftovers
upstairs
(I
had
the
cake
and
orange
juice
I
hadn’t
eaten
to
my
boyfriend)
and,
even
though
I
apologized
many
times,
she
continued
saying
rude
things
that
made
me
feel
very
uncomfortable.
Due
to
this,
I
decided
to
leave
the
hotel
immediately,
shortening
my
stay
in
one
day.
I
have
been
traveling
internationally
for
many
years
and
staying
in
hotels,
B&B
etc
in
many
different
countries
in
America
and
in
Europe.
I
must
say
that
I’ve
never
experienced
such
treatment.
Usually
staff
are
available,
but
if
not
and
if
something
goes
differently
than
what
the
place
likes,
understanding,
explanation
and
politeness
were
always
part
of
the
conversation.
But
not
with
this
specific
staff
from
hotel
La
Neu.