1/5 Agustin G. 3 years ago on Google
Staying
in
this
hotel
was
a
very,
very
disappointing
experience.
First
of
all
when
arriving
late
at
night
no
one
explained
how
to
open
the
barrier
to
park
the
car,
I
had
to
call
hotel
admin
via
booking
contact
info.
Hotel
admin
couldn’t
solve
the
problem
and
asked
me
to
call
a
phone
number
“indicated
in
the
barrier...”.
After
calling
that
number
barrier
finally
opens...
At
check-in,
receptionist
English
skills
were
poor,
it
took
this
employee
a
long
time
to
process
the
check
in.
Receptionist
had
problems
explaining
pretty
much
everything.
She
tried
hard
asking
for
car
license
plates...
after
providing
this
information
she
also
wanted
a
credit
card
number
which
wasn’t
asked
in
advance
before
checking
in.
She
also
didn’t
clarify
the
booking
wasn’t
paid.
She
didn’t
explain
any
of
the
hotel
services
and
facilities,
what
would
be
opened
or
closed
due
to
Covid
restrictions.
Receptionist
didn’t
explain
how
breakfast
would
be
served
and
what
was
possible
to
do
and
not
to
do
in
the
hotel.
In
summary,
Soviet
Union
customer
service
style
where
customers
are
treated
like
a
problem
and
in
a
disrespectful
and
condescending
manner.
At
the
time
of
check
out
it
happens
that
the
hotel
doesn’t
accept
American
Express
cards,
yes
a
hotel
chain
of
this
caliber
doesn’t
accept
Amex
cards,
felt
like
I
was
still
in
Soviet
Union
where
western
services
and
financial
products
weren’t
accepted...
When
explaining
to
the
receptionist
that
I
can
only
pay
with
Amex
card
bc
I’m
im
business
trip
she
didn’t
know
what
to
do,
I
had
to
ask
receptionist
to
call
manager
to
sort
out
problem.
After
calling
hotel
admin
a
couple
times,
hotel
admin
didn’t
answer
(while
experiencing
such
incompetence
by
Loop
Hotel
staff
I
was
in
urgency
to
leave,
hotel
receptionist
didn’t
care
about
this
and
kept
insisting
about
payment).
During
discussion
about
payment
another
customer
was
waiting
who
exchanged
communication
with
receptionist,
both
receptionist
and
customer
laughed
about
situation;
a
compete
and
utterly
lack
of
respect
from
receptionist.
Such
receptionist
should
be
fired.
Booking.con
should
delist
this
hotel
from
its
platform!