1/5 E P. 1 year ago on Google
My
stay
with
a
4.5
month
old
baby
was
ruined
on
the
first
day
to
the
point
that
on
another
day
we
had
to
leave
the
hotel
and
find
another
one.
AC
was
not
working
in
two
rooms
we
were
offered.
Third
room
they
offered
we
stayed
a
night
and
in
the
morning
when
I
asked
what's
the
situation
with
rooms,
receptionist
told
me
that
this
room
is
more
expensive
and
they
told
us
that
we
must
pay
the
difference.
Of
course
I
said
no.
Then
they
offered
another
room
where
guess
what,
the
AC
is
not
working
again.
Bare
in
mind
that
it
was
30-32
degrees
celsius
outside.
Me
with
luggage
packing
and
unpacking,
with
a
baby
on
my
hands
was
moving
from
one
room
to
another
one
without
any
help.
No
one
offered
to
help
I
had
to
ask
myself.
Eventually
we
had
to
leave
the
hotel
and
find
another
one.
Which
was
so
stressful
and
hard
on
last
minute
notice.
Thanks
god
after
me
raising
my
voice
in
a
lobby
they
arranged
to
refund
me
money.
Obviously
they
charged
for
first
night.
At
one
point
manager
or
head
of
reception
decided
to
arrange
the
meeting
room
and
didn't
care
about
us
standing
in
the
lobby
trying
to
sort
out
our
situation.
But
didn't
offer
anything
for
the
inconvenience
and
stress
caused.
Not
even
glass
of
water
or
to
arrange
a
taxi
to
get
from
one
place
to
another.
Staff
absolutely
lack
of
empathy,
organisation
and
problem
solving
especially
in
such
a
delicate
situation
where
mother
with
a
baby
who
is
hot
and
tired
and
wants
to
sleep
left
with
ruined
holiday
in
the
lobby
trying
to
sort
out
next
accommodation.
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