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Posada Terrazas del Mar, Reñaca. image

Posada Terrazas del Mar, Reñaca.

Hotel

Colorful rooms in a simple lodging with a restaurant, plus a terrace, ocean views & an outdoor pool. People often mention para, Santiago, lugar, owner, hotel, llegar, called,


Address

Bellavista 413, Viña del Mar, Valparaíso, Chile

Contact

+56 32 336 2640

Rating on Google Maps

3.90 (82 reviews)

Open on Google Maps

Working Hours

Permanently closed.

Featured Reviews


Frequently mentioned in reviews: para (11) Santiago (8) lugar (7) owner (6) hotel (6) llegar (6) called (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Paola R. 3 years ago on Google
    (Translated by Google) It left a lot to be desired. It cannot be denied that it has a very good view of the sea, and that its location is very central, in addition to the proximity to the beach with "relatively" direct access to the inn. Negative aspects to highlight (hoping that the owner will take action instead of being upset / pouting): Misleading advertising; There are many very nice photos of their spaces, apparently of some event where they were full, but when you arrive at the hotel you find another reality; They comment that it is due to the whole issue of covid, but there are hotels that maintain strict sanitation standards and their facilities are not even half neglected. There are no meals or paying an additional fee (which in pages such as Booking appears in their description that they have a buffet-style restaurant, in addition to the previously mentioned photos, so they should update it). They do not have enough tables and chairs on the terrace to at least have breakfast outside. They do not have some type of refrigerator in the rooms to keep water cold (they do not offer it to you either). Its mostly wooden floors, due to the proximity to the beach and lack of maintenance, are damp / loose. Lack of general cleanliness in the rooms (you check-out at 12 noon and you can only check-in from 3:00 p.m., which is to be assumed in that interval they would clean the rooms, which is not noticeable at all): the notoriously dirty sheets, that if the room is not occupied, they are left hanging and when you go to bed you feel that they are not freshly changed. Stains on them that they cover with other layers of laying and you only notice when you go to bed. We found what we assume was a small corner spider squashed into the mattress (pay attention to those who are allergic to insects). Low maintenance pool. IMPORTANT: They only have 2 internal parking spaces that are also occupied by the owners. Point to consider since in the reservations they tell you that they have private parking and if there are more guests you will be left with the car on the street, unguarded. Out of 6 outlets that were in the room, only 2 worked, a situation that made it quite difficult to load our electronic equipment. Little if not no diligence on the part of those who received us, when making some type of complaint they noticeably change their treatment. It has potential, but it's run down and who can improve your experience just don't care as long as they charge you. Regrettable. (Original) Dejó mucho que desear. No se puede negar que posee una muy buena vista al mar, y que su ubicación es muy céntrica, además de la cercanía a la playa con acceso "relativamente" directo a la posada. Aspectos negativos a resaltar (esperando que el dueño tome cartas en el asunto en vez de disgustarse/colocar mala cara): Publicidad engañosa; hay muchas fotos muy lindas de sus espacios, al parecer de algún evento donde estaban llenos, pero al llegar al hotel te encuentras con otra realidad; comentan que es por todo el tema del covid, pero hay hoteles que mantienen estrictas normas de sanitización y sus instalaciones no están ni la mitad de descuidadas. No hay comidas ni pagando un adicional (cosa que en páginas como Booking sale en su descripción que cuentan con restaurante tipo bufé, además de las fotos anteriormente mencionadas, así que deberían actualizarlo). No cuentan en la terraza con suficientes mesas y sillas para por lo menos desayunar afuera. No cuentan con algún tipo de refrigerador en las habitaciones para poder mantener agua fría (tampoco te la ofrecen). Sus pisos en su mayoría de madera, debido a la cercanía a la playa y falta de mantenimiento están húmedas/flojas. Falta de aseo general en las habitaciones (haces check-out a las 12 hrs y sólo puedes hacer check-in a partir de las 15 hrs, que es de suponer en ese intervalo limpiarían las habitaciones, cosa que no se nota para nada): las sábanas notoriamente sucias, que si la habitación no la ocupan, quedan tendidas y al acostarse se siente que no están recién cambiadas. Manchas en las mismas que cubren con otras capas de tendido y solo notas cuando ya te acuestas. Encontramos lo que suponemos fue una pequeña araña de rincon aplastada en el colchón (prestar atención quienes son alérgicos a los insectos). Piscina con poco mantenimiento. IMPORTANTE: Cuentan solamente con 2 puestos de estacionamiento interno que igualmente están ocupados por los dueños. Punto a considerar ya que en las reservas te dicen que cuentan con parking privado y si hay más huéspedes quedarás con el auto en la calle, sin vigilancia. De 6 enchufes que habían en la habitación, sólo funcionaban 2, situación que complicó bastante cargar nuestros equipos electrónicos. Poca por no decir nula diligencia por parte de quienes nos recibieron, al hacer algún tipo de queja cambian notoriamente su trato. Tiene potencial, pero está descuidado y quiénes pueden mejorar tu experiencia simplemente no les importa con tal de cobrarte. Lamentable.
    4 people found this review helpful 👍

  • 1/5 María Alejandra L. 3 years ago on Google
    (Translated by Google) The carelessness of the facilities and the unkindness of the owner / manager when asking him to fill me a bottle of water; he replied reluctantly. For the price paid we totally regret staying there. The bed was uncomfortable, the springs were felt, the lingerie worn, the bathroom with too much chlorine smell, there was not even a soap for the shower. The rest of the house looked dirty and the dishes used by some guests at dinner, woke up dirty on the same table. For 60,000 CLP it was a lousy stay. I do not recommend to anybody. (Original) El descuido de las instalaciones y la poca amabilidad del dueño/encargado al pedirle llenarme una botella de agua; me respondió de mala gana. Por el precio pagado nos arrepentimos totalmente de quedarnos ahí. La cama era incómoda, se sentían los resortes, la lencería gastada, el baño con demasiado olor a cloro, no había ni un jabón para la ducha. El resto de la casa se veía sucia y los platos que usaron unos huéspedes en la cena, amanecieron sucios en la misma mesa. Por 60.000 CLP fue una pésima estadía. No lo recomiendo a nadie.
    3 people found this review helpful 👍

  • 1/5 Luis P. 3 years ago on Google
    (Translated by Google) We expected a more honest reception, the advertisement said there was a swimming pool, upon arrival we were told that it had been damaged the day before and they were unable to call me beforehand and notify me, the rooms were neglected, the electrical outlets were not working and the sheets were stained. Very bad. The only salvageable thing is the sea view. (Original) Esperábamos una recepción más sincera, la publicidad decía había piscina, al llegar nos dijeron que se había dañado el día anterior y fueron incapaces de llamarme previamente y notificarme, las habitaciones descuidadas, los tomacorrientes no funcionaban y las sábanas estaban manchadas. Muy mal. Lo único rescatable es la vista al mar.
    3 people found this review helpful 👍

  • 1/5 Karina T. 3 years ago on Google
    (Translated by Google) HORRIBLE!! We are a family that lives in Santiago and we wanted to go to the beach to get away from the suburbs of the city. We arrived at the place before 3pm, we played and nobody came out, when we called they only said "if it's here, come after 3pm". They didn't even have the courtesy to go out and say hello, good morning, come back later! We returned at 6pm and the room we had paid for was already occupied! They wanted to give us another room that looked like a jail full of beds, the man who took care of us was rude and was also very drunk, he couldn't even walk well. We were with my 5-year-old son and the man refused to give us our money back, he told us that he was going to give us the cheapest room. What was a relaxing trip turned into the opposite, we were going to call the police and it was the way that the man agreed to return the money. We didn't want to stay anywhere, we had to return to Santiago. 0 in kindness 0 in hospitality 0 cleaning I DO NOT RECOMMEND IT, AT ALL!! very lousy (Original) HORRIBLE!! Somos una familia que vivimos en Santiago y quisimos ir a la playa a despejarnos de los suburbios de la ciudad.. Llegamos al lugar antes de las 3pm tocamos y nadie salió, al llamar solo dijeron "si aquí es venga después de las 3pm". No tuvieron ni la educación de salir a decir Hola, Buenos días, venga luego!! Regresamos a las 6pm y la habitación que habíamos pagado ya estaba ocupada!! Nos querían dar otra habitación que parecía una cárcel llena de camas, el señor que nos atendió un grosero y además estaba muy tomado, ni podía caminar bien. Estábamos con mi hijo de 5 añitos y el señor se negaba a devolvernos el dinero, nos decía que nos iba a dar la habitación más barata. Lo que fue un viaje de relax se convirtió en todo lo contrario, íbamos a llamar a carabineros y fue la manera que el señor accediera a devolvernos el dinero. No nos quedaron ganas de quedarnos en ningún lado, nos tuvimos que devolver a Santiago. 0 en amabilidad 0 en hospitalidad 0 limpieza NO LO RECOMIENDO, PARA NAAADA!! MUY PÉSIMO
    2 people found this review helpful 👍

  • 5/5 Miguel Z. 4 years ago on Google
    (Translated by Google) We have had a spectacular New Year. With an incredible view of the beach that allowed us to enjoy the fireworks show on the front line. Premium cocktail, dinner and open bar. The selected clientele. It was like being with a group of friends. Much respect and joy in the dance. Outstanding mention the attentions of the waiters. For those who want to enjoy a wonderful New Year's party with the family, I recommend it. (Original) Hemos pasado un año nuevo espectacular. Con una vista increíble a la playa que nos permitió disfrutar del espectáculo de fuegos artificiales en primera línea. Cóctel, la cena y el bar abierto de primera calidad. La clientela seleccionada. Era como estar con un grupo de amigos. Mucho respeto y alegría en el baile. Mención destacada las atenciones de los garzones. Para los que quieran disfrutar de una fiesta de año nuevo maravilloso y en familia se los recomiendo.
    1 person found this review helpful 👍

  • 1/5 Scarlett G. 3 years ago on Google
    (Translated by Google) The worst experience we have ever had. I DO NOT RECOMMEND IT. We made the reservation and confirmed our stay for Friday, February 5, advising that our arrival would be at approximately 9:00 p.m. (we were heading from Santiago) the owner told us that there was no problem and we left for the hotel as he called it. . When we arrived at the place we called him to let him know that we are outside, to which he replied that he was not in the "hotel" that he had gone out to "do some shopping" that there was no one who could receive us and that he would arrive in approximately 30 minutes. Worrying because curfew time was approaching and we really trusted that it would arrive. We instructed him to please notify us of his arrival to be attentive to what he answered yes. Finally, after an hour of waiting and never receiving a call from the owner, we called again and his response was that he was in a taco and would be here in another 15-20 minutes. (It was already past 10:00 p.m.) which never happened. We waited outside the place and realized that he received other guests leaving us homeless during curfew hours for the weekend. He clearly did not care that we were traveling from Santiago, that we requested the vacation permit with his address and he NEVER called us to give us an answer or tell us that the place was not available. Horrible (Original) La peor experiencia que hemos vivido. NO LO RECOMIENDO. Hicimos la reserva y confirmamos nuestra estadía para el día viernes 5 de febrero, avisando que nuestra llegada sería a las 21:00 horas aprox (nos dirigíamos desde Santiago) el dueño nos indicó que no había problema y partimos rumbo al hotel como él lo llamaba. Al llegar al lugar lo llamamos para avisarle que estamos afuera a lo qué el respondió que no se encontraba en el “hotel” que había salido a “hacer unas compras”que no había nadie que pudiera recibirnos y que llegaría aproximadamente en 30 minutos. Preocupante porque se acercaba el horario de toque de queda y realmente confiamos en que llegaría. Le indicamos que por favor nos avisara de su llegada para estar atentos a lo que respondía que si. Finalmente, después de una hora de espera y que nunca recibimos una llamada del dueño, volvimos a llamar y su respuesta fue que estaba en un taco y que llegaría en 15 o 20 minutos más. (Ya eran pasadas las 22:00 horas) lo que nunca sucedió. Esperamos fuera del lugar y nos dimos cuenta que recibió a otros huéspedes dejándonos desamparados en horario de toque de queda por fin de semana. Claramente no le importó que viajáramos desde Santiago, que el permiso de vacaciones lo solicitáramos con su dirección y NUNCA nos llamó para darnos una respuesta o decirnos que el lugar no estaba disponible. Horrible

  • 4/5 Gustavo R. 4 years ago on Google
    (Translated by Google) Incredible panoramic view, cleanliness and order to highlight, very attentive staff, always willing and cordial owners. More information is needed about the fact that there are no covered garages and only for two cars, breakfast is never made clear that they charge it separately... (Original) Vista panorámica increíble, la limpieza y el orden para destacar, el personal muy atento , los dueños siempre predispuestos y cordiales. Falta más información sobre que no hay cocheras techadas y solo para dos autos , el desayuno nunca te aclaran que lo cobran por separado ...

  • 5/5 marcela m. 4 years ago on Google
    (Translated by Google) It is a beautiful and cozy place. It has terraces with priceless views, ranging from the picturesque hills of Valparaiso to the end of Reñaca. Indescribable are the sunsets! Very good attention from your hosts, warm and welcoming. Everything that one needs is solved immediately. Impeccable cleanliness, very comfortable and one feels at home. (Original) Es un lugar precioso y acogedor.Tiene unas terrazas con unas vistas impagables, que va desde los pintorescos cerros de Valparaiso hasta el final de Reñaca.Indescriptibles son las puestas de sol! Muy buena atención de sus anfitriones, cálidos y acogedores. Todo lo que uno necesita lo solucionan inmediatamente. Limpieza impecable, muy cómodo y uno se siente en casa.

  • 1/5 Bernarda Rojas S. 4 years ago on Google
    (Translated by Google) A real scam! Closed place and the owner (Antonio) a scammer! Don't get carried away by the photos because it's a horrible place... We booked for November 4, 2019 at 3:00 p.m. and they never opened the place... We called the owner and he made us believe that he was not listening to us... I sent him emails and whatsapp and he never answered... He left us without accommodation and worst of all, he forced us to pay in advance! Hopefully they see this message before booking and paying! (Original) Una verdadera estafa! Lugar cerrado y el dueño (Antonio) un estafador ! No se deje llevar por las fotos porque es un horrible lugar... Reservamos para el dia 4 de Noviembre 2019 a las 15 horas y nunca fueron a abrir el lugar ... Llamamos al dueño y nos hacia creer que no nos escuchaba...Le envié correos y whatsapp y nunca contestó... Nos dejo sin alojamiento y lo peor de todo es que nos obligó a pagar en forma anticipada! Ojalá vean este mensaje antes de reservar y pagar !


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