Massage Envy has 100% gone down hill, I used to have a membership and I thought I would try it out again. I walk in the room and there is no music playing at all, I think my therapists room was right next to the break room so I heard everyone talking very loud and very clear. Impossible to feel relaxed. After my massage I wasn’t even asked how my service went or asked to purchase a membership. I probably would have purchased so I could go to a different location and get member pricing today. Do not recommend this location.

I signed up for the membership after I spoke with a representative at the Old Beulah location. I was informed by her during my first visit that I can try it out and if I don’t like it, I can cancel at anytime. I trusted her so the process was like here is your monthly, it matched as advertised. Then when it came to the contract, sign here, hit the next button, sign here, and you’re all set. So I trusted her instead of fully reading everything. After three visits, I was unable to find a massage therapist that suited my needs. So I decided I have to allocate my resource elsewhere to find something that works. I was just informed by another representative that the new policy changed over in June so I cannot cancel. I tried to reason that the first representative was not versed with the contract terms and I trusted her. Then the manager came out and spoke with me. She said the policy never changed and it has always been the same. In order for me to cancel the contract, I have to prove either I am moving 25 miles or more away or get a Dr. note I cannot have massages. Neither would be true and that would be dishonesty. Before I left because there was no more reasoning. I asked the manager for the corporate number. She said she is not allowed to give it to me. I would have to Google it. I was taken back with that response. She claims there are many regions and areas. So then I asked her, what region do you report to so I know I’m searching for the right number. “Sorry I am not allowed to give it out.” It was a pleasant experience up to this point. I will be searching for the corporate number. Lesson learned is don’t trust, must verify.

I had my first appointment with Patrick yesterday and he was fantastic! He used deep pressure like I requested and really focused on my problem areas to work out my muscle knots that were giving me issues. I couldn't ask for a better massage and I felt the benefits immediately!

This was the best massage experience I ever had and I’ve had plenty. Patrick is phenomenal. He was able to find knots in my body that I didn’t even know existed! When my massage was done I felt so much better although I know it will take a few more sessions for me to feel normal again, he was so great in finding the pain areas. I would highly recommend him. I would also like to say that Jenae, my facial technician was phenomenal as well. I love this location I will forever be a customer.

*Update 6/28/22* Today I had my very first massage (3rd visit overall to this location) at this location w Kyiara and she is amazing. Not only is she sweet, kind, polite and respectful but she is an incredible masseuse. She really took the time to listen to my concerns and preferences and executed them flawlessly. I am so excited to come back in a month for another massage w her! Kyiara is a gem! Yesterday was my first time at ME and this location. I received a ME membership for my birthday from my husband. Yesterday I had a facial with Isabela(?) The gentleman at the front desk were wonderful. Very friendly and welcoming. Since it was my first facial I did undergo like a skin scan where Isabela viewed my skin under a sort of UV light. We talked about my skin concerns and kind of came up with a game plan for what the facial would target. The facial was great. Incredibly relaxing. Let me just saw that the extractions were a tad painful but afterwards I think so worth it. Blackheads where?! I was amazed. The facial does include some light massaging of the shoulders, neck and chest. I loved it. Isabela was friendly and speaks Spanish as well. My only critic which I think is just a personal preference is after speaking about my skincare my choice of products (predominantly good molecules) was called drug store. It isn’t the highest end of products but it works for me and my skin. Aside from that comment everything was good. I’m due to go back next month for another facial w microdermabrasion to target my hyperpigmentation. I will follow up w another review next month.. *Update* 5/10/22 Yesterday was my second time at this location and with Isabel. She did my very first microdermabrasion treatment and I loved it. She was very conscious of my comfort level as this was my first time having that vaccum on my face. Her hands are so gentle on my face that they always puts me to sleep. The front desk staff was so friendly and courteous. Can’t wait to go back next month for my 2nd microdermabrasion treatment.

Jujuan did an amazing job with my facial!! Her attention to detail and dedication to making sure that she got every little blackhead before letting me leave really made the whole experience the best I’ve had yet. 10/10 highly recommend!! Definitely going back to her next time! Moses is also amazing at the front desk! He is very personable and always remembers me and makes me feel super welcome the moment I walk in. They both deserve a raise! Love them!

My experience with Hilltop massage envy was superlative and the presentation of this location was aesthetically pleasing and comfortable. I was scheduled with Melissa for a 60 min session. She was probably the best therapist I've had to date. Very attentive and catered the session to my concerns. Very friendly yet professional.

I’ve been coming to this location for almost a year now and cycled through a few massage therapists but Patrick has been the best! I deal with loads of muscle aches and tension and go in 1-2 times per month. Patrick does great deep tissue massage work and i always can’t wait to get my knots out! Highly recommend if you deal with any muscular pain. The deep tissue might be painful but it’s definitely worth it! It’s much better than walking around with knots in your back.

Did a chemical peel with Isabel. Very professional and took the time to thoroughly answer questions. During the session she made sure I was comfortable with the process. I would book future appointments with her.

I have had two sessions with Patrick at this location. I have had massages at different Envy location and other locations, and Patrick has been the best massage therapist I have encounter. Professional and caring. He does more than just a massage, he does try to heal you with his hands. Great energy you get from him. If you want a deep tissue massage, Patrick is the person to go to. Patrick continue being your best. Thank you for helping me.