I had collected my travel card from Electronic City Phase-1 branch after i made the payment online after talking to thomas cook customer care. However my experience there was so horrible that now I am regretting my decision of taking a Travel Card from Thomas Cook. To start with, the employees in that branch are not at all cordial. It seems they need some serious lessons in customer interaction. One of them openly challenged to escalate against him when I pointed out that there was a discrepancy in the information provided by Thomas Cook's call centre and what he was saying. I was said that the customer care people are some third-party employees and he, being a direct employee of Thomas Cook, is in no way answerable to whatever the customer care people said to me. For me, be it customer care or an employee sitting at a Thomas Cook office, both represent Thomas Cook only and there should be uniformity in the information given out to the customers. Looks like the people running this particular branch need to go back to the school and learn how to deal with customers. From the look of it, they definitely will loose long term customers with this attitude.

This is not the exact location of Thomas cook office. This building Majestic Terraces is in Electronic City phase 1. Please type in google maps as Majestic Terraces.

Wonderful experience at this branch. Santhosh is too helpful and shares all the information. He addresses all the queries very patiently. Rest of the executives are also helpful. I would recommend this branch to anyone who is willing to travel abroad and wants card or currency.

Worst behavior by the staff in particularly the one which is in electronic city phase-1. Even after prior call to the office mentioning about the arrival of our esteemed customer from Spain, the staff behaved rudely only because he wanted to reach home early. My customer is very upset on this and it is effecting our company reputation too. I request the top management to kindly take a right class on whoever attends in this mentioned office and train them to behave properly. I would have given 0 rating if it was an option.

Worst service that one of my client faced here in this agency yesterday, that is on 02 sep 2022. Rude and arrogant staffs. Management kindly look into this. I neverever suggest this place hereafter.

This office in EC is only for forex services. They do not provide any other services nor do they know of any person handling visa services. was bit disappointed because they should help the customers find out from their ldap service. There's no landline no in this office. I've uploaded the manager's no here. Hopefully google will review it and post it for others to use. Yup, the exchange rate is decent.

Excellent service. I approached the team for USD and they were very quick to provide the needed currency. Likhith and Milan were very friendly and supportive

Very polite staff and good service. Would come for foreign exchanges in future again.

Good service, i visited this place for the currency conversion from INR to British pound. it was fast and hassle-free.

Bharath guided me with the options in a clear way and explained things in a very patient manner, good service ...thankyou

Highly unprofessional. Wanted to buy Euros for personal travel. I was quoted INR 89.60 in the morning but when I reached their Center in the evening, it became INR 91.90 even when market rates have changed by only INR 0.28 Dubious and unprofessional.

Got my forex done here and it was a pretty smooth process. Everything was done online and picked up cash in no time. Good service!

Helpful staff. This is the 4th time I have exchanged currency with Thomas Cook Electronic City Branch. Quick resolution and efficient folks.

Mtr. Bharath processed the Forex currency exchange. The process was very swift. The denominations were only available in higher numbers. I was looking for lesser denominations.

The staff was very kind and did all the needful accordingly. Thanks to Thomas cook for the kind behaviour and thoughtful act

Good staff. Smooth experience. Carry your passport, tickets and pan card for forex

Ver good service . I have done tt . Very prompt service from front line staff

Very fast service! Great job by team

Excellent service.... Thanks much, Much appreciated ☺️

I recently visited Thomas Cook for currency exchange, and I was quite pleased with the experience. The staff was accommodating, and the service was efficient. They provided a flexible approach, which was a great help, and I received my currency on time. Overall, a positive experience that I would recommend.

Mr. Likhith is very helpful to me for completing my forex requirements. I had a very good experience with Thomascook Electronic City branch

Excellent and quick services . Got my process and money sorted done in less than 10 minutes. Special thanks to Mr Bharath for smooth and quick service

Very nice customer service. On time service. Satisfied with the business conducted with them.

Got currency exchanged super quick. Very good service.

Its good but difficult to reach there without Google map

Takes money, says can't process it and then deducts money and refunds

I feel they offer best exchange rates along with that if you select an online payment option for currency exchange they just charge you 50 rupees and later they confirm the branch from where you need to pick the money . So overall a good option for forex.

I have been there for currency exchange. They are exchanging all currencies at the reasonable rate as per the real value. People there very nice, calm and place also very nice. It's employee always responds very politely and in well manner. Very supportive people there. I always go there to exchange my currencies. Thank you.

Excellent Service by Arvind from Thomas Cook Electronics City Branch. 👍

One of the worst unprofessional services they provide, no proper communication for emails and phone calls, even if you visit their office they don't care about your concerns and no proper customer service, am not sure if it's laziness or not interested to provide service. Everyone seems busy in chitchatting with colleagues than attaining the customers. I will never ever visit again.

Good place to get your money exchanged before you go abroad.

The wrost staff i have seen here. People are rude.Better to go for another agency. No proper guidance and never pick the call.

Availed forex from here. Good service, polite and helpful staff.

Agent bharat seems to take care of CX service.

Fast and easy process. Gave good rates but don't accept coins, only paper currency which is a bummer.

Very good service and support from the staff. Informed sar cn within 3hrs arranged and delivered

Great response from the team and reasonable price for forex .

Have a good experience with thomascook and the rates are really competitive

Very good service providers.

Best place for getting good rate.

I had a very smooth and hassle free experience. The team was very kind and well-informed!

Very good service and friendly staff. Greatly appreciate your help. Thank you!

Great service, friendly staff and eager to help. Handled our request with complete humility and explained all the process very clearly. Overall, a great place for your Forex needs. Big thumbs up.