1/5 Mark G. 3 years ago on Google
Having
been
loyal
customers
for
many
years,
we
thought
it
would
be
great
to
order
some
traditional
Russian
food
to
take
away,
for
the
whole
family
for
New
Year's
Eve.
After
facing
multiple
issues
ordering
on
the
website,
and
after
many
attempts
to
get
a
hold
of
the
restaurant
over
the
phone,
I
finally
managed
to
order
–
11am
collection
on
December
31st.
When
we
arrived
at
the
restaurant
on
the
31st,
having
driven
for
more
than
an
hour,
we
were
forced
to
stand
outside
on
the
porch
in
the
freezing
winter
weather.
At
last,
having
waited
for
half
an
hour
(!!)
outside,
we
were
let
into
the
foyer,
only
to
wait
longer.
After
some
time,
the
administrator
told
us
that
we
should
come
back
in
1.5
hours!!
Having
restrained
my
emotions
and
kept
my
words
to
myself,
I
was
left
with
no
other
option
than
to
wait.
When
I
returned,
1.5
hours
later,
I
was
forced,
again,
to
wait
outside
on
the
porch
for
half
an
hour.
It
was
only
at
2.30pm
that
my
order
(for
11am)
was
finally
given
to
me.
I
wasn't
the
only
one
–
many
others
were
subjected
to
the
same
mistreatment.
To
really
polish
off
the
day,
the
food
was
truly
below
the
usual
standard
–
often
tasteless,
and
terribly
presented.
This
experience
was
simply
despicable.
The
complete
lack
of
customer
service,
the
huge
delay
and
the
substandard
food
truly
ruined
this
New
Year's
Eve
–
one
that
should
be
filled
with
joy
and
hope
after
a
terrible
year.
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