Отвратительный сервис у магазина. Почти 2022 год, а нет ни доставки, ни оплаты онлайн. Бронь на изделие, которое я ждал полгода - 2 дня. Полный провал. На просьбу отложить на подольше, пока я в отпуске, сказали «попросите друзей заехать купить». Не компания, а кусок г. Менеджеры даже не могут сказать, когда будет поставка и будет ли вообще. Вроде как такое известное имя у компании, а у любого интернет-магазина чипсов обслуживание лучше.

What should I say about one of the most famous jewelry in the world? Since I've been in their shops in Milan, I would like just to make a small comparison between them, and this is the reason of the 4 stars. This is the unique shop where, in one of my three visits I had to wait more then 5 minutes before someone decided to ask me what I need. All the sellers where "busy" even if I could not understand doing what, since just 2 customers where asking for a help...

Information on the website about availability is not true. I wasted my time, driving here for a specific item... Moreover, even when the store told me that it wasn’t there... because “the site doesn’t have time to update” (seriously? It’s like the 21st century), although the site was wonderful even then the moment showed that in this store no one even bothered to apologize and offer an adequate alternative. Unfriendly consultants, with a somewhat rude tone. Actually, the level is approximately the same as if you came to buy jewelry for 500 rubles. Neither coffee nor water will be offered to you here. For me, this brand is closed forever with this attitude. I don't recommend wasting your time

(Translated by Google) I went to the boutique to clean the decoration. The consultant was busy, and I sat in a chair to wait until the girl was free. A security guard came up to me asking why I had come and FROM ANY METAL I am interested in jewelry. I was shocked and calmly replied what was the purpose of my visit and he rolled his eyes away. It's funny that even looking very good, I got such rudeness out of the blue. It would be great if in this boutique, in addition to beautiful jewelry, there is also a service ... (Original) Зашла в бутик почистить украшение. Консультант был занят, и я присела в кресло подождать, пока девушка освободится. Ко мне подошёл охранник с вопросом зачем я вообще пришла и ИЗ КАКОГО МЕТАЛЛА меня интересует украшения. Я была в шоке и спокойно ответила, в чем была цель моего визита и он закатив глаза ушёл. Забавно, что даже выглядя очень хорошо, я получила такое хамство на ровном месте. Было бы здорово, чтобы в данном бутике помимо красивых украшений присутствовал ещё и сервис...

(Translated by Google) Fine! Beauty of products, pleasant interior surroundings of the store, selection of products. (Original) Отлично! Красота изделий, приятный внутренний антураж магазина, выбор изделий.

(Translated by Google) I bought a ring. Because it turned out to be great for a girl (as the store warned in advance), then they used the service of changing the size of the ring. Not only is this a paid service for unknown reasons, so a whole two-month-long story began from that moment. 4 times we could not make a suitable size, each time the staff assured us that we needed such a size. As a result, there were the following size changes (if I'm not mistaken) 4.5 -> 4.0 -> 3.5 -> 2.5 -> 3.0. For the third time, they even stopped informing us that you can come for the ring, because it was once again corrected. When asked why you don’t notify us they say: "you were notified by SMS." But the story is on the phone and nothing came. Once again, he reminded them of the notification, they told me of course to notify you, but some time passed and I decided to write to them, in response I received a call in which they told me: “So you already took the ring for the first time” Omg . They cannot even watch all these receipts. (Original) Купил кольцо. Т.к. девушке оно оказалось велико(о чем предупреждал магазин заранее), то воспользовались услугой изменения размера кольца. Мало того что эта услуга по непонятным причнам платная, так и с этого момента началась целая история длиной в два месяца. 4 раза нам не могли сделать подходящий размер, каждый раз персонал уверял нас, что вот такой размер нам нужен. В итоге были следующие изменения размера (если не ошибаюсь) 4.5 -> 4.0 -> 3.5 -> 2.5 -> 3.0. На третий раз даже перестали нас уведомлять о том что можно придти за кольцом, т.к. его в очередной раз поправили. На вопросы почему вы нас не уведомляете говорят: "вас уведомляли по смс". Но история то в телефоне есть и ничего не приходило. В очередной раз напомнил им об уведомлении, мне сказали конечно же вас уведомим, но прошло какое-то время и я решил сам написать им, в ответ получил звонок в котором мне сказали: "Так а вы уже забрали кольцо еще в первый раз" Омг. Они даже у себя кваитанции все эти не могут посмотреть.

Сервис понравился. Так понравилось, что взяла не только подарок имениннику, но и себе )

The choice is small compared to the site catalog, but a few days before March 8th you can understand and forgive. The security guards are friendly for Moscow, despite my teenage appearance. The consultants are trying their best, the service is 4+ I didn’t find what I wanted, but I chose a decent pendant for my wife thanks to consultant Dinara. She's great for you.

0 level service. no attention from boutique staff. no personnel at ground floor, just security who even cant manage to call the consultant. consultant was speaking by the phone on her private affairs and had no attention to the customers. unacceptable! wanted to have nice gift, finally got it in GUM..

Tiffany&Co культовый магазин, известный по фильму «Завтрак у Тиффани» с Одри Хепбёрн. Магазин оформлен красиво и подарит приятные впечатления от покупки упакованной в коробочку фирменного цвета.

(Translated by Google) Premium jewelry store. Things, in my opinion, look pretty corny, albeit pretty. Of course, 90 percent of the cost of jewelry is the value of the brand itself. And of course, the cost of renting at the Petrovsky Passage Shopping Center and other overhead costs. The store, of course, is decorated in a proprietary patented color. Corporate turquoise color (hexadecimal color value - # 0ABAB5), present in the corporate style of the company, is a registered trademark. In short, all things - show off in place. In general, the Company is famous for its luxury goods, its diamond jewelry is especially famous. Tiffany & Co. Positions itself as an arbiter of taste and style. No more and no less. The location of the store, of course, is hit - Petrovka Street, Petrovsky Passage, next to the Central Department Store, Kuznetskiy Most. This is probably one of the most glamorous places in Moscow. (Original) Ювелирный магазин премиум класса. Вещи, на мой взгляд, выглядят довольно банально, хотя и миленько. Конечно, 90 процентов стоимости ювелирного изделия составляют стоимость самого бренда. Ну и конечно, стоимость аренды в Торговом центре Петровский пассаж и другие накладные расходы. Магазин, конечно, оформлен в фирменном запатентованном цвете. Фирменный бирюзовый цвет (шестнадцатеричное значение цвета — #0ABAB5), присутствующий в корпоративном стиле компании, является зарегистрированной торговой маркой. Короче, все дела - понты на месте. В общем, Компания славится своими предметами роскоши, особенно известны её ювелирные изделия с бриллиантами. Tiffany & Co. позиционирует себя в качестве арбитра вкуса и стиля. Не более и не менее. Место расположения магазина, конечно, хитовое - улица Петровка, Петровский пассаж, рядом ЦУМ, Кузнецкий Мост. Наверное, это одно из самых гламурных мест в Москве.

(Translated by Google) Famous nonsense, good service, you can always find a gift (Original) Известный бред, хороший сервис, можно всегда найти подарок

(Translated by Google) Very good service, everyone showed told, helped with the choice and purchase, delight (Original) Очень хороший сервис, все показали рассказали, помогли с выбором и покупкой, восторг

(Translated by Google) Perfect place! Interesting, good ukrasheniya.Ochen exclusive and original gifts for owners and lovers of exquisite taste. Value for money, great! (Original) Отличное место! Интересные,эксклюзивные украшения.Очень хорошие и оригинальные подарки для обладателей и ценителей изысканного вкуса. Соотношение цена-качество,супер!

(Translated by Google) Great store, good choice. Responsive consultants. (Original) Прекрасный магазин, хороший выбор. Отзывчивые консультанты.

(Translated by Google) Nice place but expensive. :-). The choice, it seems to me, is better than in European stores (Original) Хорошее место, но дорогое. :-). Выбор, мне кажется, лучше, чем в европейских магазинах

(Translated by Google) Wonderful place. (Original) Замечательное место.

Went in and got the help I needed to find the perfect Christmas gift for my girlfriend. Thanks Jason! Jason Tilley

Best ever!! People are very knowledgeable and never pushy. Always friendly and honest. I don't go anywhere else. I drive 1.5 hours just to shop here.

Luxury brand premium is too high.

(Translated by Google) Very nice sales managers. (Original) Очень приятные менеджеры по продажам

(Translated by Google) Nice, but not pretentious. Expensive. Navigation and service at the level, everyone will prompt, help with everything. But you will not see the price tags on the windows in the store, so it is better to decide on the choice on the site, so that later you will not be surprised at some prices. 😄 (Original) Красиво, но не пафосно. Дорого. Навигация и обслуживание на уровне, все подскажут, со всем помогут. Но вот ценников на витринах вы не увидите в магазине, поэтому с выбором лучше определиться еще на сайте, чтобы потом не удивляться некоторым ценам. 😄

The facade looks great, as for the shop , not my thing !

Best place to Shop presents

(Translated by Google) Nice shop, but with a little arrogant staff on the ground floor. Well, I can't get through to them, I called for a day and a half to get through. And decorations are fire! (Original) Приятный магазин, но с немного высокомерным персоналом на первом этаже. Ну и не дозвониться до них, я полтора дня звонил, чтобы дозвониться. А украшения - огонь!

(Translated by Google) What can I say - Tiffany, there is Tiffany. There is no need for words. For my taste, the best jewelry house in the world. True, the service is a little lame, at an estimate of 4.5. Although, maybe I just got drunk 😆 (Original) Ну что сказать - Tiffany, есть Tiffany. Тут не нужно слов. На мой вкус, лучший ювелирный дом в мире. Правда обслуживание бывает чуть хромает, на оценочку 4,5. Хотя, возможно, я просто "зажрался"😆

(Translated by Google) Compared to the site, the choice is small. Otherwise, everything is great: service, interior, decorations. (Original) По сравнению с сайтом выбор небольшой. В остальном всё великолепно: обслуживание, интерьер, украшения.

(Translated by Google) Extremely disappointed in this store. They came with the groom to choose wedding rings. We stood near the showcase for about 15 minutes, the sellers successfully ignored our presence: they didn’t ask if we needed help, they didn’t even say hello. A very strange attitude towards clients, which made me change my attitude towards this brand for the worse, although I used to be glad to wear their jewelry. In general, they left without shopping and in a spoiled mood. (Original) Крайне разочаровалась в этом магазине. Пришли с женихом выбирать обручальные кольца. Стояли около витрины минут 15, продавцы удачно игнорировали наше присутствие: не спросили нужна ли нам помощь, даже элементарно не поздоровались. Очень странное отношение к клиентам, которое заставило меня переменить отношение к данной марке в худшую сторону, хотя раньше я была рада носить их украшения. В общем, ушли без покупок и испорченным настроением.

(Translated by Google) Do not try to call the store, as it will take you a lot of time, and when you talk, you will be ruined .. but in the store itself (an institution with such a service is not called a boutique) you can stand in line like in a grocery store .. 🤮 (Original) Не пробуйте дозваниваться до магазина так как это займёт у вас реально много времени, а при разговоре вам обхамят.. а в самом магазине ( бутиком заведения с таким сервисом не называют) вы можете постоять в очереди, как в продуктовом.. 🤮

(Translated by Google) I tried to ask a couple of questions, but they didn't pay attention to me. You can go to a museum as long as the covid measures are in effect. (Original) Пыталась задать пару вопросов, но на меня так и не обратили внимания. Можно ходить как в музей, пока ковидные меры действуют.

(Translated by Google) I have not been to tiffany in other countries, but the Moscow store is not as friendly as possible + everything is very long. Buying a product in about 40 minutes and it's in an empty hall. (Original) Не бывал в тиффани в других странах, но московский магазин максимально не френдли + всё оочень долго. Покупка изделия в районе 40 минут и это в пустом зале.

(Translated by Google) Don't get through. Drop calls. Very sorry. (Original) Не дозвониться. Сбрасывают звонки. Очень жаль.

(Translated by Google) Inexpensive and tasteful. The rings look good while being modest. I always buy trinkets here for the holidays for my family and friends (Original) Недорого и со вкусом. Колечки выглядят хорошо, при этом скромно. Всегда покупаю тут безделушки на праздники родным и друзьям

(Translated by Google) The products are very beautiful. But there is more choice on the site, of course. The store itself is pleasant and beautiful. But the salespeople are a little arrogant. I wanted to remind them of such a wonderful film as a beauty))). (Original) Изделии очень красивые. Но на сайте выбор больше, конечно. Сам магазин приятный, красивый. Но продавцы немного высокомерны. Хотелось им напомнить такой чудесный фильм как красотка))).

(Translated by Google) #expensive (Original) #дорогобогато

(Translated by Google) Good service (Original) Хороший сервис

(Translated by Google) The service is excellent. Communication is disgusting. Through the site you see the availability of products, everything is there. You arrive in 10 minutes - not available, and ended long ago. Fortunately, GUM is nearby and there is also a Tiffany store. Remarkably, this is the only store in the chain that has such a flaw. Unpleasant (Original) Обслуживание на отлично. Коммуникации - отвратительно. Через сайт смотришь наличие изделий, все есть. Приезжаешь через 10 минут - в наличии нет, и закончились давно. Благо рядом ГУМ и там есть тоже магазин Tiffany. Что примечательно, это единственный магазин сети, за которым такой огрех. Неприятно

(Translated by Google) Not bad service at all. (Original) Вполне не плохое обслуживание.

(Translated by Google) Very expensive and rich (Original) Очень дорого и богато

(Translated by Google) Liked it, but not for my income level. (Original) Понравилось, но не для моего уровня доходов.

(Translated by Google) Stylish and chic (Original) Стильно и шикарно

(Translated by Google) Service at the highest level. (Original) Сервис на высшем уровне.

(Translated by Google) I was not there. (Original) Я там не был.

Not the best service. the wait is very long

👍

(Translated by Google) It's fun to sit in line for diamonds. At first I wanted to be upset, but then I decided to just have fun. By the way, the queue quickly disappeared. And the high service made up for the delay. Tiffany won the competition for my money this time by offering the most beautiful gift to my wife. At the same time, I ran into the next door in Etro to make a present for myself :) (Original) Прикольно сидеть в очереди за бриллиантами. Сначала хотел расстроиться, но потом решил просто получить удовольствие. Кстати, очередь быстро исчезла. А высокий сервис компенсировал задержку. Тиффани выиграли в этот раз конкуренцию за мои деньги, предложив самый красивый подарок жене. Заодно забежал в соседнюю дверь в Этро сделать подарок и себе любимому:)

(Translated by Google) We stood in line) (Original) Стояли в очереди)

(Translated by Google) For life and for all occasions))) (Original) На всю жизнь и на все случаи жизни)))

(Translated by Google) Great store. Big markup for the name ... (Original) Отличный магазин.за имя большая наценка...

(Translated by Google) Well Tiffany zhe😉 (Original) Ну Тиффани же😉

(Translated by Google) Gifts are sold, champagne is served, everything is fine. (Original) Подарки продают, шампанским угощают, все отлично.

(Translated by Google) Cold reception, like a cold calculation. Only tiffany (Original) Холодный прием, как холодный расчет. Только Тиффани

Harris Jewelers is a family owned store that spans generations. It has always been our place of choice. My husband and I bought our wedding rings from Donna almost 17 years ago from here. We have continued to buy from Harris Jewelers over the 4 states and two countries we’ve lived in. My grandparents, mother, and sister purchases from them as well. In past years, my mother has added to my daughter’s charm bracelet by purchasing hand-picked charms for her. My mother passed away earlier this year, but I reached out to Bonnie recently and she remembered more charms my mother had picked out for future year’s presents. Because of Bonnie and the amazing staff who meticulously remembers their clients like an old friend, my daughter will be receiving a continued tradition, a priceless sentimental gift that couldn’t be more loved.

Harris Jewelers is the only place in the Miami Valley I trust for my jewelry purchases. From custom pieces to purchasing directly out of the case, their quality and workmanship is second to none. I let Donna know what I want and she takes care of the details. She always delivers stunning pieces and has never let me down. Thank you, Donna and Harris Jewelers!

Went in this afternoon to get a piece of jewelry worked on. Josh was very helpful in guiding me and answering my questions. Highly recommend!

Amazing experience from start to finish!!! Jim did an amazing job designing my ring and Sara and Andrea were great answering all my questions!!! I love my newly designed ring!!!!

Harris did a fantastic job working with us on a damaged piece of jewelry. They were supportive and caring to make sure we had the best possible repair. Great job thank you!

Harris jewelers is a wonderful place to shop for exquisite jewelry. The selection is unique and of the highest quality and the staff is very knowledgeable. They are extremely customer service oriented and certainly stand behind everything that they sell. I have been shopping here for about 20 years and I have never experienced anything less than excellence!

Harris Jeweler is the best of the best. Donna is amazing. I am in love with my new wedding ring that was designed specifically for me❤️

I cannot imagine ever going anywhere else for jewelry; they offer exquisite pieces at reasonable prices. Best of all they treat you like family and are very welcoming and accommodating. My husband and I have enjoyed shopping with Harris Jewelers for well over 40 years.

I had my wedding ring repaired. Came back quickly and looked as good as new.

First time walking in this store, worst customer service. Even the manager on duty said he was sorry for someone not helping me , because he saw that 3 other customers walked in after me and they were immediately helped. He said he had called to have someone assist me and I had been waiting a while, but all I got was maybe a glance my way while they continued to help others first. After our short conversation I stated “ maybe I wasn’t the right “type” of client. Yup, I’m the only minority customer in the store.

Best experience I have had at a Jewelry Store. Great place, great people, they know what they are doing here. Great family owned business!

Donna was very pleasant. She was able to be reached via text, and responded quickly whenever I had questions. When I arrived to the jewelry store, they already had the ring ready and sized. Couldn’t have asked for better service.

Every time I go into Harris Jewelers I am greeted by such wonderful people. They are all a blessing.

Everyone at Harris is so welcoming and kind. They are the best!!!

Every single employee is extremely helpful. They go out of their way to assist and accommodate your needs. Don’t let your price range deter you from working with a family jewelry store. They will make you feel special no matter how much you spend. Thank you to Bonnie, Donna, Jason, Cindy, Jim and the entire staff for making us feel like we are a part of the Harris family.

Harris Jewelers is top notch. All of the sales associates are super friendly & were able to answer all questions & provide the assistance needed to select the perfect wedding set for my wife. Andrea was super friendly, professional & filled with holiday cheer. It was a perfect way to help celebrate our 30th anniversary!

Andrea was great, will definitely be back.

Josh helped me pick out the perfect gift in ten minutes. Wonderful service.

Great people to work with!

This is the best Jewelry store around!

Great selection and great service! My wife loves her ring, and it was quickly sized to a perfect fit!

The atmosphere is beyond family friendly and they work with you on any and everything they are able. It’s the only place I will be buy from form now on

Very nice place and Josh was a big help. My wife loves our purchase.

They we’re very professional and great to work with and would highly recommended them to all.

Donna is absolutely wonderful she always makes me feel "special" I love to come in just to see her

My wife and I went into Harris Jeweler in Troy to find a Christmas gift for my wife. Josh Laurent help us while we were there. He took the time to show us many pieces of jewelry at a relaxed pace. We selected a pieces, he gift wrapped it in a box and bag for her Christmas gift. He also cleaned our wedding rings while we were there! Excellent experience for a first time buy! Highly recommend this store!

Such a beautiful store and excellent service. We will be back.

Friendly staff and very accommodating.

Bonnie, Jason and the entire team at Harris provide great expertise and superb customer service. I highly recommend them!

Great experience! Excellent customer service!

I love going to HARRIS Jeweler,for quality jewelry and a very large assortment of beautiful items.The staff is very knowledge able, and Donna is fantastic in helping find just the right piece or pieces.

Craig and Jim were really great to work with on a ring I had custom designed in remembrance of my departed parents. I worked with Craig to refine the sentimental elements to be put into the ring design and Jim made them artful and beautiful. Jim beautifully incorporated the diamonds from my Mom's wedding set into the design. The end result was a beautiful ring that is full of sentimental elements that remind me of my wonderful parents every day.

Great customer service!!! They care about what you want—genuinely a great experience every time I set foot in this place.

Such friendly and fantastic service! Everyone is so nice and listens to what you want to help find the perfect piece. I just had my wedding band custom designed and I couldn't be more pleased. They used my original diamonds and redesigned from 2 bands to 1 band with a beautiful setting and extra personal design on the band..... a ribbon🎗 (for breast cancer) and 2 small tulips. The presentation to view the ring for the first time was breathtaking. And it just so happened that the owner/founder, Mr. Harris, was visiting that day and I met him personally. Highly recommend for any jewelery needs!

We were welcomed in and treated like family. Awesome experience and beautiful ring.

Awesome, very helpful. Cleaned my wedding band while I shopped

Always super friendly and courteous service! Great selection of unique jewelry.

Jason is a true pro. I love going into Harris. The attention I receive and the quality of jewelry is not comparable. Highly recommend.

Fantastic inventory and amazing customer service.

This place was absolutely amazing. Everyone there was so friendly and welcoming. Josh was an amazing help, he helped me find the perfect engagement ring! I definitely recommend Harris Jewelers, and ask for Josh!

(Translated by Google) Moscow Jewelry Factory - is part of a group of companies that carries out a full production cycle of jewelry: from processing of raw materials to the sale of finished products. (Original) Московский ювелирный завод - входит в группу компаний, осуществляющую полный цикл производства ювелирных украшений: от переработки сырья до реализации готовой продукции.

(Translated by Google) Not a great choice. There is nothing truly hooked. (Original) Не очень большой выбор. Нет чего-то чтобы по настоящему зацепило.

(Translated by Google) Cool!) (Original) Круто!)

(Translated by Google) Good quality jewelry (Original) Хорошее качество украшений

(Translated by Google) not justifiably expensive (Original) не оправданно дорого

The seller was not in a good mood it seems

See, the thing is I've never been there but I have a feeling it has the scent of wealth😁

(Translated by Google) Service here has slipped to the level of stores Bronnitsky jeweler, although I think there it is higher. He brought glasses with a detached part. They said that if they were sun-protection, they would have taken it for repair, but since they are with diopters, this is not in Cartier, but to the allies. The logic is not clear to me and it seems to the store managers themselves, too. In short, they sent me, attaching to me the addresses where to run. Cartier came up with a haemorrhoids to customers. For this 2 points. Doubts that I’ll buy something here. Better in Europe apparently. With their guarantee. (Original) Сервисное обслуживание здесь скатилось до уровня магазинов Бронницкий ювелир ,хотя думаю там он выше. Принес очки с отлетевшей деталью. Сказали, что если б они были солнцезащитные, то взяли бы в ремонт, но так как они с диоптриями, то это не в Картье, а к смежникам. Логика мне не понятная и похоже самим менеджерам магазина тоже. Короче меня послали, прикрепив ко мне адреса куда бежать. Картье придумало клиентам гемморой. За это 2 балла. Сомнения, что куплю здесь что то. Лучше в Европе видимо. С их гарантией.

(Translated by Google) Complete bullshit (Original) Полная фигня

(Translated by Google) This boutique is just a shame for the brand! Look at your colleagues in New York! How low it is necessary to have a low level of service, so that at 21:56 (4 minutes before closing), first lie that the store is full, and then say that they simply will not serve me. Just. Although this is working time and I clearly knew what I wanted ... Service in GUM is clearly better ... Just trash. (Original) Данный бутик просто позор бренда! Посмотрите на своих коллег в Нью-Йорке! Насколько надо иметь низкий уровень сервиса, чтобы в 21:56(за 4 минуты до закрытия), сначала наврать, что полный магазин, а потом сказать, что просто не будут обслуживать меня. Просто. Хотя это рабочее время и я четко знал, что хотел... В ГУМе явно получше обслуживание... Просто треш.

До вас дозвонится когда нибудь можно?

(Translated by Google) It's impossible to get through, they just hang up. I'm not counting solely for the love of the brand. (Original) Дозвониться невозможно, просто бросают трубки. Ставлю не кол исключительно из-за любви к бренду.

Пришёл выбирать кольцо, минут десять ходил смотрел, благо выбор хороший, никто из консультантов не подошёл, за мной ходил лишь охранник. Ушёл ни с чем.

Премиальный бутик бренда с мировой известностью, внимательные консультанты, приятная атмосфера, широкий ассортимент, есть украшения на любой случай, от серебряных безделушек, до бриллиантов в несколько карат.

Когда покупаешь кольцо за 120000 не думаешь, что придется 3 раза возвращаться и доплачивать еще 24000 за уменьшение размера кольца... Да и сервис сииииильно зависит от одёжке. К примеру я был в шорта (на улице было +32), создалось такое впечатление, что я тут что то у консультантов выпрашиваю!такое было отношение, пока не достал карту для оплаты.

Friendly service with a big smile and fantastic selection of delightful jewelry. Made buying a gift a fun experience.

The best assistance from Ms.Shine..thank you very much..