Diana is an excellent sales representative and a superb "Sleep Expert". She actually takes the time to listen and understand our unique sleep needs. Diana is extremely knowledgeable about the bed and its accessories and, therefore, provides excellent recommendations. Before I go the the Sleep Number store, I would call in advance to see if Diana is available because she has built a solid relationship with us.

Dear. Ms. Diana, I wanted to take a moment to express my sincere gratitude for your exceptional assistance in helping me purchase my new bed. your extensive knowledge, patience, and friendly demeanor made the entire process smooth and enjoyable. I truly appreciate your professionalism and the extra effort you put into ensuring that I found the perfect bed my needs, Thank you once again for outstanding service.

Diane was most helpful with full of product knowledge. Lucky to have her as your staff. I have no hesitation to refer business to you

Diana is a highly qualified and very nice person to deal with, enjoyed the experience and purchase.

We had an amazing experience at this Sleep Number. Natalie is who helped us and we couldn't be more grateful. She was super knowledgeable about the product and walked us through everything from start to finish. They start with getting you a sleep number and giving you a demo. You definitely feel the difference right away and you can see on the monitors how it relieves the pressure off your back. They have a ton of different models and choices and Natalie spent the time to explain each one. She never tried to upsell or pressure us into something we didn't want at anytime. We felt good about getting a mattress, sheets and a heat dispersing mattress cover. Still on the fence about it but I can honestly say we haven't been hit at all since using any of the cooling technology stuff. The next amazing group from this store was the delivery team, they are legit Sleep number employees and they are just as knowledgeable as anyone out there. They came in set everything up and we're complete professionals. I've had a gone back a few times with questions and had a great time getting answers. Also don't fret if you don't like your mattress you can return before 100 days. They have a referral program as well. If you're in need of a mattress give this place a try you won't regret it

The experience at the Kapolei Commons location was excellent. Larissa was very knowledgeable and a pleasure to work with. Her customer service is outstanding. I would definitely recommend to go and see her for any new bed you are intending to buy. She makes you feel comfortable. We had a wonderful experience with her.

Went into the store clueless. Only seen the commercials and ads and was nervous but as we walked in Larissa greeted us and made us feel comfortable. She showed us options, answered all our question and rather than trying to sell us a product she gave us the information we needed to make an educated decision on what was best for us. Now the anticipation of waiting for our bed to arrive so we can have that comfortable sleep we been wanting for so long. Mahalo Larissa for being so amazing.

Our salesperson, Andrew, was so patient with us the first time we went to try their beds that I was happy he was there when we finally decided to go back. Even when the computers and credit card machines were acting up, he remained calm and apologetic, communicating what was happening at each step which is super important to me with customer service.