Domino's Pizza image

Domino's Pizza

Restaurant Pizza restaurant Meal takeaway Meal delivery Pizzatakeaway Pizza delivery service Chicken wings restaurant

Delivery/carryout chain offering a wide range of pizzas & a variety of other dishes & sides. People often mention pizza, customer, order, Domino', service, credit, received, give,


Address

4850 Kapolei Parkway #B-1 Ste, Ste B-1, Kapolei, HI 96707

Website

www.dominos.com

Contact

(808) 492-1100

Price rating

$ $$$

Rating on Google Maps

4.10 (200 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: pizza (15) customer (12) order (11) Domino' (11) service (9) credit (9) received (8) give (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 'Ānela W. 1 year ago on Google
    Delivery driver Ed was awesome! Our pizza was delivered fast, with excellent service. Thanks to the cooking team back at the store for making the entire process from order to delivery under 30 minutes!
    1 person found this review helpful 👍

  • 1/5 Irina O. 1 year ago on Google
    Worst service ever. Ordered pizza and an hour later I called them just to know that delivery person couldn’t get into building. We live in townhouse, there’s no other entrance. Nobody rang the doorbell or knocked on the door. And that dull voice of receptionist with no apologies or anything. He just hang up while I was talking to him.
    1 person found this review helpful 👍

  • 4/5 Tie J. 6 years ago on Google
    Never had a problem with my order they have it ready for me when I arrive.. I use the tracker on my iPhone app of Domino's pizza and it all checks out.. Good thing for technology
    1 person found this review helpful 👍

  • 1/5 Clarence M. 11 months ago on Google
    This is in reference of order #855 1x 2-litter Fanta 1x Dominoes Marbled Cookie Brownie 1x 32-piece Garlic Pamesan Wings w/ 4 Hot Buffalo Dipping cup I had a second order which was a free pizza for being a loyal Domino's customer. I received all items I ordered except the 2-litter pizza but didn't realize that they didn't give it until I got home. I called the store and spoke to Ray. I requested to have them deliver the Fanta since it was their mistake but Ray wanted to charge me delivery fee for their mistake. I refused to pay delivery for their mistake but Ray insisted that I pay or else i won't get my soda that i had already paid for. In addition, Ray gave me an attitude the entire conversation. I asked that he provide his supervisor's contact info but he refused. I asked for his full name but refused to provide his last name. I've been a valued customer for over a decade and I order enough that I get free pizzas. If this is how you treat your customers, then you've lost one. Keep your $6 delivery fee Ray. You work in Domino's for a reason.
    1 person found this review helpful 👍

  • 1/5 Cassius G. 3 years ago on Google
    Store is very lousy with the pizza making; the pizza is often patchy and dry even when its fresh out the oven. I've eaten here multiple times with the bad experiences being far greater than the good ones. The workers are never being professional, on one occasion I heard a slur yelled in the back this wouldn't be much of a problem if the store didn't have an open kitchen. When I come to pick up my pizza the cashier is usually distracted or doesn't give one multiple times I have been told to wait for my pizza when its clearly sitting in the waiting pantry.

  • 5/5 Joshua P. 1 year ago on Google
    It’s a great dominos staff is friendly. Food comes out great. Great representation of a dominos pizza

  • 5/5 Tia McCullough (Tee T. 7 years ago on Google
    I'm in heaven as usual!!! Pizza is always HOT AND FRESH AND TO PERFECTION!!! Delivery within 20mins or less from my order time. Delivery girl is always friendly and kind. If I didn't need to watch my figure 😂 I'd have a pan pizza 3 or 4times a week😍😍

  • 5/5 Radu C. 1 year ago on Google
    Delicious pizza! Fast! Amazing box 😀

  • 5/5 Arlene M. 2 years ago on Google
    Here's my all time favorite make your own pizza. And an apology to all the meat lovers although you can create your own too😊 My veggie version: Medium hand tossed crust, with Alfredo sauce!(yum!), black olives, mushrooms, spinach, and banana peppers! And voila! There you have it. Don't forget to add the chocolate lava cake! We're definitely not counting calories on this selection. Bon appetit!

  • 1/5 Joanne D. 1 year ago on Google
    I am basically floored at the level of bad customer service that Domino's has displayed. I am one of those people that were affected by your glitch in your system on Nov 9, 2022 which double charged my debit card for an online order. From store level your managers think that this is not their concern; absolutely have no resolution; have no indication as to when you will be credited and just don't care. Then I was given a phone number of the General Mgr, which I left a voice mail, and she never had the decency to even return my phone call. From there I have tried to contact Domino's Corporate Office. Forget about talking to a live person. I initially emailed Domino's Corporate Customer Care email and never received a response. I then used your text "Bot" system. Received one reply on Nov. 14th that I should be receiving a credit within 3 to 5 business days. I tried again on Saturday, Nov 19th to use your "Bot" system again to get some kind of status on my credit. Yet again, no resolution, just received an automated default email that stated "we received your inquiry and this is your case #". Then I tried replying to the gentlemen on Nov. 21st, who initially emailed me on Nov 14th, telling him I did not receive my credit. No reply. Then I left a message on Domino's website that I still have not received my credit on Nov 21st, no reply. All I want is my money back. Nothing more, nothing less. To have to go to such lengths to receive a credit for an error that occurred in your system almost 2 weeks ago is truly unacceptable. Are you kidding me?? I will never order a Domino's product via online, instore, etc. How can you possibly run a nationwide business with such lack of customer service and satisfaction? It is astounding! Should I give you an example of good customer service. Weeks ago, I went thru the drive thru at Panda Express, on Farrington Hwy in Kapolei. They forgot to give me a Chicken roll. I called them. The woman I spoke too could not have been more apologetic and stated I would receive a credit immediately & she would be able to use the debit card that I used initially. The following day I received a call from that same woman who said "I am so sorry, could you possibly give me your card # again because I was unable to retrieve. I am so sorry this has happened and I want to make sure you do receive your credit". I was so pleased with the customer service I asked to speak to the mgr. She turned out to be the mgr and I couldn't have been so satisfied with the way she handled the situation. I received my credit in a day thru my bank. This is customer service. This makes me want to go back to Panda Express time & time again. Unfortunately, Domino's thinks they can actually conduct business with no customer service, no customer satisfaction, and basically steal money from their customers with no recourse. Now, this is Domino's challenge. Can you actually resolve this matter, and prove your business to be a business that actually cares about their customers and their customer satisfaction, to actually give me a credit and apologize for the measures I have had to take. Wednesday will be two weeks since I received the double charge. Take heart Domino's. This will be a domino effect. One dissatisfied customer turns to 10, to 100, and then pretty soon you might want to consider putting customer service/satisfaction on your high priority list or lose significant revenue or worse.

  • 1/5 Megan S. 8 months ago on Google
    Wow!! Placed my order and was told 10-15 minutes. Checked, and it was 6:53pm. 30 minutes later, the 4th person asked for my name. They kept saying I'll look for it. My food hadn't even been cooked yet!!! I got loud and got my money credited back, and I left. Watched 5 people, come in order and waited, and get their food. 7 employees and 3 drivers. Bummed me out. I was looking forward to trying the tots.

  • 1/5 Ericka Van P. 7 months ago on Google
    Hawaiian pizza( had green peppers on it) sauce was so salty. Pizza was hard to eat. My chicken ranch sandwich was awful, dry and hardly any chicken. The garlic knots were good.

  • 5/5 pbandj37 8 months ago on Google
    Good pizza at a fair price, especially when compared to Papa John's. Location is easy to get to but parking car be a little tight. Will be back.

  • 5/5 Daniel H. 1 year ago on Google
    Rocco and his team were so friendly even though we made a mistake with our order and then they were kind and helped us correct our mistake.


Call (808) 492-1100 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Curbside pickup
    • ✓️ No-contact delivery

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