1/5 Joanne D. 1 year ago on Google
I
am
basically
floored
at
the
level
of
bad
customer
service
that
Domino's
has
displayed.
I
am
one
of
those
people
that
were
affected
by
your
glitch
in
your
system
on
Nov
9,
2022
which
double
charged
my
debit
card
for
an
online
order.
From
store
level
your
managers
think
that
this
is
not
their
concern;
absolutely
have
no
resolution;
have
no
indication
as
to
when
you
will
be
credited
and
just
don't
care.
Then
I
was
given
a
phone
number
of
the
General
Mgr,
which
I
left
a
voice
mail,
and
she
never
had
the
decency
to
even
return
my
phone
call.
From
there
I
have
tried
to
contact
Domino's
Corporate
Office.
Forget
about
talking
to
a
live
person.
I
initially
emailed
Domino's
Corporate
Customer
Care
email
and
never
received
a
response.
I
then
used
your
text
"Bot"
system.
Received
one
reply
on
Nov.
14th
that
I
should
be
receiving
a
credit
within
3
to
5
business
days.
I
tried
again
on
Saturday,
Nov
19th
to
use
your
"Bot"
system
again
to
get
some
kind
of
status
on
my
credit.
Yet
again,
no
resolution,
just
received
an
automated
default
email
that
stated
"we
received
your
inquiry
and
this
is
your
case
#".
Then
I
tried
replying
to
the
gentlemen
on
Nov.
21st,
who
initially
emailed
me
on
Nov
14th,
telling
him
I
did
not
receive
my
credit.
No
reply.
Then
I
left
a
message
on
Domino's
website
that
I
still
have
not
received
my
credit
on
Nov
21st,
no
reply.
All
I
want
is
my
money
back.
Nothing
more,
nothing
less.
To
have
to
go
to
such
lengths
to
receive
a
credit
for
an
error
that
occurred
in
your
system
almost
2
weeks
ago
is
truly
unacceptable.
Are
you
kidding
me??
I
will
never
order
a
Domino's
product
via
online,
instore,
etc.
How
can
you
possibly
run
a
nationwide
business
with
such
lack
of
customer
service
and
satisfaction?
It
is
astounding!
Should
I
give
you
an
example
of
good
customer
service.
Weeks
ago,
I
went
thru
the
drive
thru
at
Panda
Express,
on
Farrington
Hwy
in
Kapolei.
They
forgot
to
give
me
a
Chicken
roll.
I
called
them.
The
woman
I
spoke
too
could
not
have
been
more
apologetic
and
stated
I
would
receive
a
credit
immediately
&
she
would
be
able
to
use
the
debit
card
that
I
used
initially.
The
following
day
I
received
a
call
from
that
same
woman
who
said
"I
am
so
sorry,
could
you
possibly
give
me
your
card
#
again
because
I
was
unable
to
retrieve.
I
am
so
sorry
this
has
happened
and
I
want
to
make
sure
you
do
receive
your
credit".
I
was
so
pleased
with
the
customer
service
I
asked
to
speak
to
the
mgr.
She
turned
out
to
be
the
mgr
and
I
couldn't
have
been
so
satisfied
with
the
way
she
handled
the
situation.
I
received
my
credit
in
a
day
thru
my
bank.
This
is
customer
service.
This
makes
me
want
to
go
back
to
Panda
Express
time
&
time
again.
Unfortunately,
Domino's
thinks
they
can
actually
conduct
business
with
no
customer
service,
no
customer
satisfaction,
and
basically
steal
money
from
their
customers
with
no
recourse.
Now,
this
is
Domino's
challenge.
Can
you
actually
resolve
this
matter,
and
prove
your
business
to
be
a
business
that
actually
cares
about
their
customers
and
their
customer
satisfaction,
to
actually
give
me
a
credit
and
apologize
for
the
measures
I
have
had
to
take.
Wednesday
will
be
two
weeks
since
I
received
the
double
charge.
Take
heart
Domino's.
This
will
be
a
domino
effect.
One
dissatisfied
customer
turns
to
10,
to
100,
and
then
pretty
soon
you
might
want
to
consider
putting
customer
service/satisfaction
on
your
high
priority
list
or
lose
significant
revenue
or
worse.