First time to this specific location and we were really impressed with the young ladies working the counter here. This location is busy--like REALLY BUSY and the young ladies made it a point to greet everyone coming in; help their customers quickly and efficiently without rushing them; and maintain a pleasant demeanor. We were able to try out all of the samples we wanted and all of our orders were correct. If you are close to this Baskin Robbins come by for a quick tasty treat. Highly recommend coming here.

My family and I were exploring the north shore of Honolulu and came across this Baskin-Robbins ice cream shop, situated inside the Nomnom Convenience store. This particular Baskin-Robbins is noteworthy because the older gentleman who appears to manage the ice cream store takes so much pride in his work and the product he’s serving that it actually elevates the dessert experience. Our communication and verbal exchange was minimal, but I watched him serve others with the same sense of pride and care, which motivated me to take the time to write this review. Overall the ice cream was delicious, as always, but the service was exceptional. ⭐️⭐️⭐️⭐️⭐️

I went into the Baskin Robins Kapolei store on 11 August at 2pm to order a memory cake for my husband’s birthday. I asked for a round cake large enough for 4 people, chocolate cake with chocolate chip ice cream and red icing for edging to contrast with the picture. I asked for 4pm pickup on 12 August and emailed the picture to the directed email by clerk while at counter. The next day I arrived around 4:30pm and was informed my cake wouldn’t be ready until 5-6pm. Then I was informed the pictures don’t get printed at Baskin Robins but at a different store down the street. I waited and still the cake wasn’t ready. I asked how much longer and was then informed the store never received the picture. I showed proof from my email with time date stamp so the clerk called to check and the store claims photo was in spam folder. I asked for a refund. Clerk insisted it would not be much longer. I received the cake and you can tell for yourselves from the picture attached that my surprise to my husband was ruined by poor customer service, translation of information between stores, and poor listening skills with the customer (me), and just rushing the entire order.

Picked a birthday cake for my 13 year old niece. They were very helpful in assisting in making sure to get the right size ice cream Birthday cake.

Trash customer service. It's 945 and they close at 10 but they stop serving any item that has to do with a drink/blended because their cleaning up. If you are open you should still serve your items on the menu and not be selfish thinking about getting off on time. Your open until 10 and should serve until then.

A standard Baskin Robbins. Prices are a little high but the staff is friendly, attentive and helpful. Parking can be a pain due to the location of the store in relation to the road, but if you are patient you can work it. Update as of 8MAY22: No masks or vax cards required. Ice cream is still good, can be very busy at times. We have been and will be going back! Update as of 6AUG22: Still no masks. Sign up for the app befote going for deals. Still a good selection of ice creams! Update as of 11SEPT23: Interior has been nicely redone. Workers still friendly and helpful. Still lots of choices of ice cream too. We will be back.

This BR is in the Kapolei Marketplace. Ordered an oreo ice cream white cake with my daughter’s photo on it for her birthday. She was delighted and surprised plus the cake was delicious. Misha took my phone order and was friendly, patient and very helpful. I would totally recommend this BR.

Milkshakes and ice cream. I will say its somehow more expensive for the same products at this location than it is at the Ka Manana Ali location. Strange. Friendly staff. Clean store