1/5 Dhananjay R. 11 months ago on Google
I
am
writing
to
express
my
profound
disappointment
and
frustration
with
the
experience
my
family
and
I
had
during
our
recent
visit
to
Kamat
Hotel.
As
customers
of
Kamats
Hotel,
we
expected
nothing
short
of
excellence,
but
unfortunately,
our
visit
turned
out
to
be
the
complete
opposite.
Firstly,
I
must
address
the
behavior
of
your
waiter,
who
displayed
a
shocking
lack
of
professionalism
and
courtesy.
It
felt
as
though
we
were
inconveniencing
him
by
being
there,
as
he
took
our
orders
with
an
air
of
indifference,
treating
us
as
if
he
was
doing
us
a
favor.
This
kind
of
service
is
simply
unacceptable
and
tarnishes
the
reputation
of
your
esteemed
brand.
Moreover,
the
quality
of
the
food
was
far
from
satisfactory.
The
taste
and
presentation
fell
well
below
the
standard
we
have
come
to
expect
from
Kamats
Hotel.
Adding
to
our
disappointment,
our
orders
were
inexplicably
delayed
in
the
kitchen,
leaving
us
waiting
for
an
unnecessary
amount
of
time.
It
was
clear
that
the
waiter
was
neglecting
his
duties
by
unnecessarily
keeping
the
food
in
the
kitchen
for
an
extended
period.
This
delay
further
dampened
our
dining
experience
and
left
us
feeling
frustrated
and
neglected.
Furthermore,
I
was
astounded
by
the
waiter’s
lack
of
common
sense
when
it
came
to
a
simple
request
for
a
empty
glass
of
water.
Despite
the
fact
that
he
saw
a
one-year-old
child
with
us,
he
still
proceeded
to
ask
for
whom
the
glass
was
intended.
Such
a
question
is
not
only
unnecessary
but
also
reflects
a
lack
of
basic
customer
awareness.
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