I frequent about 5 stores in my area and use the cafés as they are convenient. However they have been going downhill for quite some time. Today was the same as usual - 25 minute wait for food that is overcooked and pretty tasteless. Tables not cleared or cleaned, unavailable or unclean cutlery, general untidiness around the place. Majority of the staff do their best but staffing levels have been cut and the customer is suffering. Think I will be sticking to sandwiches in future!

Very slow and seemingly under trained staff, was asked to repeat order several times and after about 30 minutes of waiting for a breakfast both meals where wrong, staff didn't seem to keen on fixing the mistake. Rather poor service however price is decent and hot drinks machine was good, the ones that worked that is.

I don't know why I bother going here it never changes. I don't know if its that they don't have enough staff or just poor team management. No seems to know what they are doing. Speed of service could be a lot faster. And the customer service is something to be desired. They never have enough stock. I think so serious training is needed for the team and the management.

We like to go here later in the afternoon on weekdays to make the most of the kids eat free meal deal. We can feed the 4 of us with a good sized meal and drinks for under £12 which is an absolute bargain!! Although it can get very busy here and a lot of the items on the menu can be unavailable but this might just be down to the times we arrive. All round it's a cheap and cheerful place to eat in Caerphilly.

Went for a bit of brunch with someone thought I would get avocado and eggs on toast well let's just say I might as well have got bread with eggs, toast wasn't toasty and I had a slither of avocado the eggs were nice but not worth the £4.49 at all. My friend got a jacket potato with cheese, hardly any butter and the potato was powdery. Honestly don't bother

Had to ask for a refund on a cold breakfast. Bacon was stone cold. Egg well that was hard beans cold mushroom cold. Waiting 20 minutes for food is never a good start. Was told we couldn't have come as they didn't have time to change the gas. No but told tea was available but no tea spoons. Every time we eat here it's the same. When I asked a member of staff for a refund she ignored me and started to talk to another member of staff. I think we will give this place a miss in future .

Had a big breakfast, weren't allowed to change thing you didn't like on it you had to just take it off what you didn't like, cutlery were filthy, almost all of it was reheated bacon was the worst and the toast was basically bread, one side was slightly toasted. Only good thing about it is the sausage. Will never eat here again.

Service was great, very friendly and food came quickly. Food was a good standard and prices are low. However the cutlery was dirty, tables were sticky and there were flys which put me off eating here again.

Bought potatoes and garlic and onions yesterday with dates of the 24th of april on them. The potatoes were rotted all the way through, you expect it from on or two in the packet but it was every single one! Not cheap potatoes either. Full price meat of the date of the same day which smells when brought home! Its getting diabolical, not only the food is no good the staff are useless. All with a cant be bothered attitude changes need to be made! A few months ago i ate in the cafe and i had a cup of coffee food was okay as expected for the price but i could not find a clean mug! With staff being rude to me when asking for a clean mug There is never any stock on the shelves! Like i said changes seriously need to be made for this supermarket to turn around!! One unhappy customer!!!!

Only 2 staff dirty dishes everywhere no clean cups for coffee so cardboard ones. They should be ashamed

Slow service rank food chips sausage and fishfingers look and taste like they have been cooked at least twice. No servets was told they would provide something but then got forgotten about. Waited ages for food too.