Went to my annual diabetic eye test only to be greeted by a sign on door saying masks must be worn! Wasted my time totally with their senseless discriminatory rules maybe they should inform you of these outdated rules before the appointments! 😠😠😠

Very disappointed. Spent £595 on two pair of glasses. Chose and paid for 'best' focus but received the 'fine' focus, which is the cheapest version. This means that you have a very narrow range of focus. Only good for watching TV not for outdoors. I am having to order new lenses from specsavers. Would never go to Yates and Suddell ever again.

Very helpful friendly staff. Safety measures in place. Although I'm not a client of theirs they tightened up the arm on my glasses after a slight accident.

I worked there for nearly 4 years and after going back from furlough the manager became a bully all because none of the walkden staff wanted to go back a month after we got furloughed. It bruised her ego. It caused me anxiety as she would be sat with a new younger member of staff and would be whispering to her. The atmosphere was toxic. There was also numerous other incidents. I put up with it for nearly a year and had to hand my notice in. 3 of her staff left because of her, and nothing was done about it. She has since sent messages on Instagram to my partner which was flirtatious trying to get him to leave me and get him to join her singles group. He was dumbfounded that she sent these messages, as there was a lot of other comments she put in the message. Not very professional for a manager.

Awful opticians, would give 0 stars if I could. Woman at the desk was rude, dismissive and condescending to my partner who came in for an eye test. She was going to be a couple of minutes later and phoned ahead of time to no answer. When she arrived she was told she could not be seen, and that the phone did not work. That is YOUR problem Yates and Suddell - customers should not suffer because of your inability to ensure you have a functioning phone. Following this my partner asked a simple question and heard another woman in the back shouting dismissively about it too. Staff did not care at all that they were too incompetent to answer the phone, and were extremely rude the entire time. Just go elsewhere - even chains like specsavers are better than this place. Save your time and money.

After having eye test elsewhere and receiving glasses with lenses which felt wrong, Andrew at Yates & Suddell provided a 2nd opinion, which resulted in a different prescription and now I have glasses with lenses which are correct for me and feel good.

I have been coming here since I needed glasses & I highly recommend them. Friendly, efficient staff who make you feel at ease all the way through. I won't go anywhere else.

Very pleasent staff, I have used the Walkden branch for over ten years, service has always been very good.

I took my 3 year old in with the prescription for his first pair of glasses. He was a bit nervous about the whole thing, and reluctant to try on the different glasses. Absolutely first rate service from everyone in the store, but especially Paige, who really took a lot of time and creativity to make my son feel comfortable, and even good about wearing glasses. Would 100% recommend this store to others.

Very friendly and welcoming staff never been their before but will definitely be going back again and Pam the lady who helped us choose are frames was very helpful and couldn’t do enough

At first I was a bit reluctant to have a very important and specific eye test done here because of the negative reviews, so I went stepped into the store with some degree of trepidation. But I'm happy to say I've experienced nothing but the best service and the highest courtesy from all the staff here. The lady at the front desk was really pleasant. The optician who conducted my eye tests was extremely courteous and professional, and clearly experienced. I have recommended Yates and Suddell at the Ellesmere Shopping Centre to my mother and I will be bringing her here for her eye tests in the future.

This place used to run like a well oiled machine & the manager was a delightful woman. What happened?

Very bad customer service. I was welcomed with no smile, not a friendly face. Man at the desk was rude and looked like he did not want to be there. Came to fix my nose grip, he changed it for £5 and after I left the shop few minutes later i realised that he had fixed it the wrong way so I went back to get it fixed, same man at the desk took my glasses huffing and puffing and totally not interested in correcting his mistake. Didn't receive any apologies. I understand mistake's happen but at least apologies for it. You have now lost a customer.

Great service as usual.

Poor service, the manager looked down her nose at me and my child. They refused to repair his first broken pair received on the NHS and never bothered to explain the NHS scheme to me. Found them to be very rude with very little to no communication skills. They also reluctantly gave me the prescription back so I could take my service elsewhere.

Friendly and professional little outfit; eye tests follow standard procedures. Julie, who works there, is a lovely lady. This company is older than my parents so I assume they've been doing something right.

Have just tried to make an appointment. Spoke to Pam on the phone. Found her very rude. I will not be using this opticians again.

Had to pop in for a diabete eye check.. Andy and Paige were amazing.. lovely and polite.. There a credit to the company... Follow up eye test turns out I need glasses.. Alex who tested me was very friendly and professional.. With Pam front of house.. She helped me pick some lovely glasses.. Well done to all the staff at yates and Suddell in the Ellesmere centre walkden.. There a credit to your company