You have officially lost a lifetime member of the Les Schwab family. Quite frankly I have watched as your service has gone downhill since Mr Les Schwab passed away. I stopped in there today with over $1,000 worth of tires and wheels that I wanted to trade for batteries totaling less than $500 and you said my tires were worth nothing. I thank you for the many years that you kept good tires on my wife's car so that she was never stranded by the road. But I will no longer be paying your high prices for tires due to your lack of caring and concern for your customers. There once was a time when I pulled up that people came running out to greet me. Now it can be 10 to 15 minutes before anyone even acknowledges I'm there. You are a company and decline and you don't even know it. I will be paying off my balance and buying my tires elsewhere.

As a long time customer of Les Schwab..... I have barely had to utilize their warranty or roadside services!!!! I am a travel nurse out of town. Came after work to a completely flat tire. Jayden came to my rescue within minutes of calling. In a total of 33 minutes I was back in the road with my tire repaired!!!!! Thank you so much. Special shout out to Jayden and Jenni😎😎😎😎

The people at the front desk are rude. They don't even let you finish asking questions before they cut you off, and then hang up on you. $139 per hour is what they want to charge an 84 year old lady to make a service call for a flat tire. Tires that were purchased from here. May I suggest anyone to go to pendleton premium lube. Way better customer service.

For those of us that grew up with Les Schwab through the 1960s, 70s, 80s….The “Wow!” Factor is gone. Do you remember the spotless squeaky clean facilities, free beef in February, the folksy radio and tv ads featuring Les Schwab himself, the “can do” attitude, the American pride? That’s all gone. It started to decline with Mr. Schwab’s passing in 2008 and is now total history with the Meritage acquisition. Mr. Les Schwab’s excellent book, “Pride in Performance-Keep it Going” could now also be considered a history book—his tenants and principles no longer exist, it’s a different company. I’ve read that book many times, my copy is worn. The book is old. My guess is most current LS employees are probably unaware of this publication and it’s significance. You can hear Les Schwab’s voice when you read it…it’s written like he talked, to the point and no BS. The book has had an impact on my career. Mr. Schwab was all about doing the right thing. It’s not a huge surprise what has happened, the world is changing. It’s a different situation and company today. Online competition and off-shore sourcing/ownership have driving margins so low that in some cases not as much is left to fund good customer service. I get it, we own a diversified farm and also a sales business. We see the pressure. But there is no cost for good old fashioned common courtesy and that is my issue with the worsening attitude and arrogance many, including myself, experience with the Milton Freewater, Oregon Les Schwab store. Full disclosure: I quit doing business with Les Schwab on a large scale two years ago. The last 5 or 6 sets of tires we purchased came from another local tire vendor and the experience has been very good. We buy a good deal of tires for our personal, farm and business vehicles and equipment. However I decided to try Les Schwab for $3000 worth of Toyo tires and $1000 worth of shocks for an older motorhome. Here’s how it went: The tires are great. I love Toyo tires. However Les Schwab did not install the shocks they ordered for me, I found all four shocks piled in the front seat—and they still expected me to purchase the uninstalled shocks even though they couldn’t install them The excuse was something about not having the right tools but I doubt that. I told the LS representative, Brandon, I didn’t want the shocks if they aren’t installed. I was given the option of purchasing the four shocks for $192 each (Same brand and part number $68 each at NAPA) to take somewhere else for installation, or paying $100 to ship the shocks back to Les Schwab’s supplier. Once again, I told them I didn’t want the shocks if they are not installed, but I’ll pay the $100 to return them and they will never see me do business at their store again. Brandon simply said, “I’m sorry you feel that way,” then added the $100 to my tire invoice, I paid my bill and walked out the door, drove off in my motorhome and will never return again. To add insult to injury when picking up the motorhome I was told the right rear brake pads and rotor were “metal to metal.” This is after I picked the motorhome up. The old Les Schwab would have called me upon this discovery and offered to replace the brake pads while it was apart. That care and attention to detail is also gone at the contemporary company. Fortunately there are some very good options on the area for tire dealers and, after this latest Les Schwab Milton Freewater experience I immediately went to another local tire store for a set of six tires on my Ford Transit van. No issues, total satisfaction. So I then took my daughter’s Subaru in for a full set. A satisfied, cared for customer always returns. Mr. Schwab knew that. Read his book, LS Milton Freewater.

Driving into town with my left brake caliper locking up on my motorhome. I pulled into the local Les Schwab and right away they took care of me it was a long wait but we did have to wait for parts coming in from the Tri-Cities Ben and George did an outstanding job taking care of me knowing I had a six hour drive ahead of me thanks for the great service

Service was slow due to lack of help. The front desk help was great. It took about 45 minutes till someone got to my vehicle.

Recently went to buy some tires there, ours were not in good shape and had a popped tire the receptionist Jenny Lara was very help in helping us out. I really appreciate the help and work that was done.

They found xtra work needed. I took it to dealership. They said someone possibly pulling my leg. Dealership saved me $500.