Edgbaston Wellness Clinic image

Edgbaston Wellness Clinic

Facial spa Skin care clinic Laser hair removal service Medical group

😠 A review of Edgbaston wellness spa. 0/5 I never wanted to come here I had a balance from EF medi spa a London franchise who sold their business to these two frauds Ganta and Gupta. Two people who know nothing about beauty as when you look at them they look like a mess. They have zero idea on how to... People often mention treatment, clinic, treatments, staff, service, professional, amazing, laser, feel, customer,


Address

11 Greenfield Cres, Birmingham B15 3AU, United Kingdom

Website

www.edgbastonwellness.co.uk

Contact

+44 121 454 8633

Rating on Google Maps

4.40 (114 reviews)

Open on Google Maps

Working Hours

  • Saturday: 10 AM to 6 PM
  • Sunday: 10 AM to 6 PM
  • Monday: 10 AM to 7 PM
  • Tuesday: 10 AM to 7 PM
  • Wednesday: 10 AM to 7 PM
  • Thursday: 10 AM to 7 PM
  • Friday: 10 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: treatment (16) clinic (15) treatments (8) staff (8) service (8) professional (7) amazing (7) laser (6) feel (6) customer (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 adeela a. 1 year ago on Google
    A review of Edgbaston wellness spa. 0/5 I never wanted to come here I had a balance from EF medi spa a London franchise who sold their business to these two frauds Ganta and Gupta. Two people who know nothing about beauty as when you look at them they look like a mess. They have zero idea on how to run a clinic. I had to utilise my balance on laser treatments as they limited me to options. Staff is constantly leaving due to the abuse and neglect they receive at work imagine having laser and the staff is telling you how much they want to leave due to the toxic environment they work in. Every time you go for a treatment someone new is treating you so clients can’t feel comfortable with one practitioner. As of now I been refused treatment as the owners have ran out of money and now as a desperate attempt to not compensate my balance they have conjured up lies. That I have finished my remaining treatment despite having two still pending. The doctor Ganta will straight up with no hesitation lie to your face, and deny agreements he made. Despite the lies and lack of customer service, of this clinic in which they score zero in. When working and providing a service, management, should always keep it professional and speak with a kind tone. Not speak over the customer or shout on the phone to make a point. This man was incredibly abrupt rude and made random accusations when not able to provide an answer for his lies. Stay away and spend your money in a clinic that has standards. I have been to the best clinics been treated by the best physicians from harrods and Harley Street who understand customer service. Take it from me do not enter this place.
    6 people found this review helpful 👍

  • 5/5 Dr C. 2 years ago on Google
    Dr P was simply amazing! I attended her menopause clinic ( with peri menopause) and she was just a beacon of hope. Not only did she listen , she understood and was personable, professional and delicate in her advice. After my visit I felt hopeful and empowered that help was out there and that I needn’t suffer unnecessarily. Dr P was easy to talk to, totally empathetic and wonderfully encouraging. I highly recommend this clinic and I’m 100% glad I made that choice. I couldn’t get in with my GP for weeks , but I was lucky enough to get an appointment the same day here. The front of house are also very welcoming and very friendly making one feel welcome and comfortable. Their manners are impeccable and that goes a long way in my book. The clinic is clean and modern - clinical yet chic. For anyone suffering with hormonal issues please don’t delay and suffer unnecessarily. Dr P is so knowledgeable and I’m sure will get you the right treatment.
    5 people found this review helpful 👍

  • 5/5 Nadia A. 1 year ago on Google
    I have been having laser hair removal here for just over a year.. Really happy with the results. Shazia is great and very knowledgeable. She puts me at ease during my appointments and takes care with my treatment. Couldn’t thank her enough for making me super smooth & hair free! Thanks Shaz!
    4 people found this review helpful 👍

  • 5/5 Rach C. 1 year ago on Google
    Service is amazing staff are all amazing very clean tidy clinic. Brilliant with children as it was my son who had the treatment. Oh and they make a brilliant cup of tea. 5 stars all around thankyou for your service
    3 people found this review helpful 👍

  • 2/5 Shelley-Marie S. 1 year ago on Google
    My Fiancé had a vasectomy reversal with Dr Ganta. Initially the first consultation and surgery they were wonderful and we were so grateful but since we have had zero support and aftercare, received a half hearted email with no apologies to say there was no sperm count detected and had to request medication to check for infection or blockage and have again had to chase up another analysis test and despite being told we would receive results within 14 days it's now been 3 weeks and heard nothing. We've lost alot of money for a half hearted experience that's resulted in a possible loss! We are very disheartened and not happy with the service!
    3 people found this review helpful 👍

  • 1/5 John Adam M. 1 year ago on Google
    My sister had the worst experience. After Ef medi spa franchise ran away they sold the business to DR Gupta and Ganta the worst people you could put in a wellness clinic. when working for and representing a beauty clinic or wellness spa you would first look at the owners and think if they understand or have the look to go with the brand. They looked like a mess nothing about them represented beauty or style. They looked like dishevelled unkept couple who passed medical school from India and were now trying to sell beauty products. Nothing about them screamed beauty. Nevertheless these two have purchased the business and have been struggling from the start. They had my sister as their client from the EF medi spa. Her treatments balance were transferred over. She was offered six laser sessions and three laser pigmentation removals sessions. After completing the six laser hair removal session, she had two pigmentation sessions remaining but they didn’t have the staff to run the machine so they continuously cancelled her appointments. In the end they have become desperate for money they wouldn’t allow her to have her last remaining session accusing her of having completed all session and making incredible lies. They are very rude towards customers they have no idea about customer service or etiquettes of how to resolve and deal with customer care. It’s run like a zoo. High staff turnover over as employees are constantly changing due to the bullying and disrespect they get from management. You will never have one technician for a whole package because every month staff changes and leaves. Stay away from this fake third rate clinic and put your money with a clinic that understands customer service.
    3 people found this review helpful 👍

  • 4/5 radia b. 1 year ago on Google
    HONESTLY it was a great experience over the clinic.I went for a free consultation, then I ended up by great results.Chaz one of the senior aesthetics, took good care of my query and advised me accordingly. I went for filers but she advised me honestly on enhancing my skin s condition. So based on her advise I underwent rejuvenation traitment. I am so satisfied with the results and the changes .Chaz was friendly, professional and supportive. Best of luck Chaz.
    3 people found this review helpful 👍

  • 5/5 Hayley L. 1 year ago on Google
    I had lots of question about HRT that my own Dr’s hadn’t been able to answer me. So I visited Dr Penumaka and she was able answer all my questions and make me feel more at ease about HRT and help he plan my next steps.
    2 people found this review helpful 👍

  • 1/5 Lisa F. 8 months ago on Google
    I was here in May and saw one lady and she recommended a course of treatment. I paid £1200 in full, I never had the course completed and never had full treatment. The machine was breaking throughout my treatment on two occasions. I never did have any full interrupted sessions, they had to abandon the machine on my third session. I raised the fact that I never had any complete or consistent treatment, it was always different people, I paid upfront and never received what I paid for. I was given an apology and told they would give me additional treatments, I never did have any or have any contact from them, I called more than once and was asked to call back. All in all for £1200, I got nothing but inconsistent and zero results due to not being given the treatment I paid for.
    2 people found this review helpful 👍

  • 5/5 Annisa M. 8 months ago on Google
    I went in today 12th October and I must say it was a amazing experience, drove almost 2 hours to this clinic the care was lovely, atmosphere was lovely went for a IV. I was scared by reading the reviews but still went for it and I must say I don't regret a tiny bit. I believe It was Dr Ganta who did my consulting but the head practitioner I've forgotten her name Romanian lady who looked Arab lol was amazing too she was so nice and kept me talking x thank you x
    2 people found this review helpful 👍

  • 5/5 Beth W. 8 months ago on Google
    The hydration facial was amazing. Staffs are friendly, they will analyse your skin first and suggest treatments that you need. I had 3 treatments so far, I feel the improvement. Recommended!
    2 people found this review helpful 👍

  • 5/5 Ana Maria G. 7 months ago on Google
    I am still in the healing process and everything is working perfectly. Vasilica offered me support and explained how each step works. I highly recommend everything is painless and professional. All staff is excellent and very professional.
    2 people found this review helpful 👍

  • 5/5 Janette A. 8 months ago on Google
    Amazing service from Vas! She is so polite and sweet and explained me everything that I needed to know. Will definitely come back and requesting her for my treatments.
    2 people found this review helpful 👍

  • 5/5 Razan A. 1 year ago on Google
    Very professional, clean and tidy clinic, Vas is amazing and makes me feel comfortable in all my treatments will definitely be coming back.
    1 person found this review helpful 👍

  • 5/5 Gemma W. 1 year ago on Google
    Welcoming and professional. Felt my needs were met with clinical reasons given. Felt reassured and felt such a difference within an hour of treatment. Looking forward to visiting again.
    1 person found this review helpful 👍

  • 5/5 AnaMarya G. 7 months ago on Google
    I'm still in the treatment process, but everything is going great. I can see remarkable improvements and the staff is very understanding and kind to every misunderstanding I have. Vasilica also every time I have an appointment for a facial treatment, she explains every step to understand through what a process my face is going through. I highly recommend this clinic.

  • 4/5 Kate S. 7 months ago on Google
    Lovely staff - looking forward to seeing the results. Possibly the thing I don’t like is the on sell - I know it is a expectation these days but when making the choice to spend xx on a treatment - I believe we should have every thing needed in the quote. Also it’s not clear what extra I have to pay for next visit. As I was charge the full amount quotes already. But it’s not like I can’t continue with the treatments now! Lets see what next week holds .

  • 5/5 Lynnie 6 months ago on Google
    After 3 years of pain with what I was told was lichen Sclerosus I have finally been given a treatment plan for menopause dryness. Thank you so much I feel I have finally been listened to by the nicest doctor ever xxx


Similar Skin care clinics nearby

Last updated:
()