Come in place is absolutely disgusting got staff serving drive threw aswell as serving walk in with comms headset still on got a lass serving food with hair not tied up like I feel this mc Donald's is the worst in country not fit for homeless people got more flys than customers in this place it is an actual embarrassment the manager is cleaning the bin rather than cleaning the actual floor avoid at all cost

I understand that Saturday afternoons are busy but this was just appalling. You could see the staff were getting flustered, obviously overwhelmed and needed support and guidance. Drinks were piling up in the kitchen, queues out the door and mess everywhere. Meanwhile the manageress is standing on a ladder very slowly wiping the top of the tv screens behind the counter and giving out orders to her staff below her. The management should have been assisting her staff during the busy periods. This resulted in extremely poor quality control, I wish I had opened my lunch before I got home and whilst I was still at this establishment. See the results below.

Popped in for a Christmas mini McFlurry and hot chocolate both were very good. There was a lovely mature lady who was cleaning and we could have eaten off the floor she was doing such a good job, please commend her.

Had rude and abrupt service, food was cold, ordered caramel pies and got apple pies in caramel pie cases. Drinks were coke and Coke Zero but they were undrinkable because they were awful. Couldn’t order hot drinks because of a milk issue. Food was smashed into the bags with no care and practically thrown into the car. If this was the first time I would be considerate but it is consistently bad!

Always quite busy but staff really quick. Not a lot of attention paid to orders though, should have had dips with all our meals so had to park and go inside to ask for them. Overall a decent place

Very disappointing visit to this McDonald's for breakfast. The restaurant was very untidy with lots of tables cluttered with leftover meals and the condiment section, as well as being untidy, had no paper napkins. My double bacon muffin arrived with bacon and cheese hanging off of it, and the accompanying hash brown was overcooked and yet nearly cold! The staff looked very unhappy, with one of them looking dishevelled in a uniform which was in dire need of ironing. Overall, it was a terrible experience. I know McDonald's isn't exactly haute cuisine, but I've visited many of their restaurants and all of them have managed to present themselves better than this one. If I were the franchise owner of this particular restaurant, I'd be asking some difficult questions about my management team.

This particular one at the services wasn't very good. The burger bun was quite dry and the burger was not too warm either. The chips were really hot but no salt on them and a few had horrible black bits on. The drink had no ice in and wasn't very fizzy either. We didn't complain because we'd had a busy day in York and wanted to get home as soon as possible.

Drive thru experience was great! Staff was very friendly and quick! Food tasted fresh and delicious. Would recommend 😊

From walking into the store, all tables dirty, even the seats covered in spilled drinks and food. Floors absolutely disgusting and full of litter. I spoke to a manager I was less than polite when I told her to come and have a look at the state of her restaurant, she said she had a cleaner on at the time and I said clearly isn't doing her job, it is disgusting that we are bringing kids into a dirty restaurant, she couldn't really care less. Less than impressed. 👎 Pics were taken after some tables and chairs had been cleaned.

Very, very poor restaurant. I get that it's at a services but still. There's a girl who's cleaning the dining area however she is more bothered about climbing on chairs and ladders to take down the decorations. The floor is a absolute state food still on floor after 40 minutes of dining, tables haven't been wiped and when asked to wipe a table the team member seemed inconvenienced by the request and carried on taking decorations down. The manager doesn't seem to care about his restaurant or the team. Avoid at all cost.

Pretty cool place to stop and look. You only need 10 - 15 mins to walk to it, take photos and get back to your car. It’s worth it even if you’re on a schedule.

The worst McDonald's I've ever had the misfortune of frequenting, the drive-through orders were not done in sequence and many people went in front of me when Queuing as there are two order points, but they seemed more biased to the right hand lane. I was also over charged, based on my experience the manager didn't have a clue about Customer experience or satisfaction. Then the food, well I always new McDonald's food was not great but this was taken to a whole new level. This review is based on my experience, I'm sure any response will try to justify there outlet, however I would suggest people drive on by and find somewhere else.

Booked breakfast on the app before 11. Arrived slightly after and was told I couldn’t have what I’d ordered. They should have put something aside or not let people order breakfast if they can’t provide the food. Poor service from the restaurant itself. Did complain on the feedback site and they sent me two free extra value meals which shows some level of service.